Troubleshooting Tips - GE GTW491 Owner's Manual & Installation Instructions

Before you call for service...Troubleshooting Tips
OPERATION
Washer pauses during
spin cycle
Washer won't operate
Unexplained time and/
or settings changes
Basket seems loose
PERFORMANCE
Colored spots
Grayed or yellowed
clothes
Lint or residue on
clothes
Clothes too wet
Blinking Spin light or
Spin light on at end of
cycle
Pilling
18
Possible Causes
This is normal
Washer is unplugged
Water supply is turned off
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be reset
Start was not pressed
Changing options (on some
models)
Basket moves or rotates
freely
Possible Causes
Incorrect use of fabric
softener
Dye transfer
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded
Dye transfer
Clothes are air or line dried
Incorrect sorting
Washing too long
Detergent not dissolving
Overloading
No spin selected
Incorrect cycle selected
Wash load out of balance
Out of balance condition
has been detected
Result of normal wear on
poly-cotton blends and
fuzzy fabrics
What To Do
The washer may pause during the spin cycle to remove soapy water more
efficiently.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Close lid and press Start.
Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer
should have a separate outlet.
Unplug washer, wait 2 minutes, plug back in and press Start.
Press Start.
This is normal. Several options will change other options to maximize
washer performance.
Washer basket does not have a traditional brake. Washer basket will move
freely. This is normal.
What To Do
Check fabric softener package for instructions.
Make sure you have selected the Deep Rinse option.
Pretreat stain and rewash using Speed Wash cycle before drying.
Sort whites or lightly colored items from dark colors.
Be sure to follow detergent manufacturer's directions.
Use a water conditioner or install a water softener.
Make sure water heater is delivering water at 120°F–140°F (48°C–60°C).
Loosely load clothes no higher than the top row of holes in the washer
basket. For best results, load items around the outside of the basket.
Sort clothes by color. If fabric label states wash separately, unstable dyes
may be indicated.
If you do not dry your clothes with a clothes dryer, your clothes may retain
more lint.
Separate lint producers from lint collectors.
Wash small loads for a shorter time using Light Soil setting.
Rewash; next time:
Try a liquid detergent
Use warmer water temperature.
Loosely load clothes in the washer basket. For best results, load items
around the outside of the basket.
Select a spin option.
Make sure the cycle selected matches the load you are washing. Some
fabrics will feel wetter when rinsed with cold water.
Redistribute load in washer and run through Drain & Spin cycle.
Allow cycle to continue and finish.
If load is wet at the end of the cycle, even out load and run a Drain &
Spin cycle.
While this is not caused by the washer, you can slow the pilling process
by washing garments inside out.