Troubleshooting - Nokia 6340 User Manual

• TROUBLESHOOTING

The following table lists some common problems and their solutions.
Problem
My phone isn't
charging
My phone isn't
making/
receiving calls
I can't listen to
my voice
messages
When I insert
my SIM card
into another
phone, it's
rejected
Possible cause
The charger and phone aren't
properly connected
The charger is not properly
plugged into the wall
The battery isn't charged
The signal strength is poor
You don't have voicemail
service
You haven't setup your
voicemail service with your
wireless provider
You haven't saved your
voicemail number to
your phone
You've forgotten your password
or are entering it incorrectly
The voicemail number you've
saved to your phone is incorrect
You have fixed dialing activated
on your SIM card and the
receiving phone doesn't support
fixed dialing
[ 131 ]
Care and maintenance
Possible solution
Securely connect the
charger to the phone
Ensure the charger is
plugged in correctly
Charge the battery
If you are indoors,
move toward a
window
Call your wireless
provider
Call your wireless
provider
See "Call and setup
your voicemail" on
page 42
Call your wireless
provider
Call your wireless
provider
Deactivate fixed
dialing on the SIM
19