Troubleshooting - Dell AC511 User Manual

Troubleshooting

Problems
Soundbar is not
functioning properly
No Sound
Possible Causes
Soundbar is not
detected or
synchronized
Soundbar has power –
power LED indicator is
on
Possible solutions
If required for your Dell monitor, connect
1.
one end of the uplink cable to the USB port
on the Dell monitor and to the USB port on
your Dell computer.
Once the USB cable is plugged into the
2.
USB power source, observe if the white
LED on the right of the soundbar lights up.
If the LED is not lit, check if the USB is
3.
properly inserted to the USB port.
If LED is lit and the soundbar does not
4.
function, remove or unplug the soundbar
from the system and restart the computer.
Plug in the soundbar again and check if the
5.
LED lights up.
If the soundbar still fails to connect, check
6.
if the soundbar is present in Device
Manager.
Swap the USB soundbar to another USB
7.
port.
If the other USB port works, the first USB
8.
port maybe faulty.
If the other USB port does not work, follow the
steps below.
1. Swap with a known-good USB speaker or
device (e.g. keyboard) or connect the
soundbar to another system.
2. If there is no other mouse or system
available to test with, use a known good
USB keyboard (or any other USB device) to
see if it works on the same USB port.
3. If the known good USB device is not
working on the same port, or the original
soundbar works properly on another
system, the former system's USB I/O may
be defective.
4. If the known good USB device works, or
the soundbar does not work properly on
another system, replace the soundbar.
1. If playing through USB streaming, ensure
that a music file is playing from the
platform and the volume level is not 0%.