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Dell Inspiron 4000 Service Manual

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Dell™ Inspiron™ 4000 
A Tour of Your Computer
Conserving Power
System Specifications
Solving Problems
Drivers and Utilities for Microsoft® Windows® 98
Drivers and Utilities for Microsoft® Windows® Millennium Edition (Me)
Drivers and Utilities for Microsoft® Windows® 2000
System Setup Program
Ports and Connector Pin-Outs
Removing and Replacing Parts
Hints, Notices, and Cautions
HINT:
A HINT indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete listing of abbreviations and acronyms, see the Glossary in the Tell Me How help file (click the Start button, point to Programs—> User's Guides,
and then click Tell Me How).
Information in this document is subject to change without notice.
© 2000–2001 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Inspiron are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks and Celeron is a
trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision
Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited
viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
August 2001 Rev. A03

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  Summary of Contents for Dell Inspiron 4000

  • Page 1 Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2 Dell provides software utilities and drivers that help you control certain features of your computer. The utilities and drivers for Dell-installed devices are installed and operative when you receive the computer. If you ever need to reinstall any of these drivers, you can use the Dell Drivers and Utilities CD that came with your computer.
  • Page 3 6.  After the files are copied to your hard drive, click Finish to restart your computer. Installing Dell DualPoint Integrated Pointing Device Drivers Dell DualPoint integrated pointing device drivers and associated utilities allow you to use and customize the integrated touch pad, track stick, and external mouse.
  • Page 4 6.  After the files are copied to your hard drive, click Finish to restart your computer. Reinstalling Windows 2000 1.  Insert the Operating System CD into the CD or DVD drive. 2.  Shut down the computer. 3.  Turn on the computer. 4.
  • Page 5 Dell provides software utilities and drivers that help you control certain features of your computer. The utilities and drivers for Dell-installed devices are installed and operative when you receive the computer. If you ever need to reinstall any of these drivers, you can use the Dell Drivers and Utilities CD that came with your computer.
  • Page 6 6.  After the files are copied to your hard drive, click Finish to restart your computer. Installing Dell DualPoint Integrated Pointing Device Drivers Dell DualPoint integrated pointing device drivers and associated utilities allow you to use and customize the integrated touch pad, track stick, and external mouse.
  • Page 7 2.  Set the Infrared Mode option to either Fast IR or Slow IR. 3.  Restart the computer. 4.  Click the Start button, point to Settings, and then click Control Panel. 5.  Double-click the Add New Hardware icon. HINT: If the infrared device is not listed, click No and then click Next. 6.
  • Page 8 1.  Turn on the computer, and enter the system setup program as directed by a Dell technical support representative. 2.  In the system setup program Boot menu, change the boot sequence so that the CD or DVD drive boots first as directed by a Dell technical support representative.
  • Page 9 Dell provides software utilities and drivers that help you control certain features of your computer. The utilities and drivers for Dell-installed devices are installed and operative when you receive the computer. If you ever need to reinstall any of these drivers, you can use the Dell Drivers and Utilities CD that came with your computer.
  • Page 10 6.  After the files are copied to your hard drive, click Finish to restart your computer. Installing Dell DualPoint Integrated Pointing Device Drivers Dell DualPoint integrated pointing device drivers and associated utilities allow you to use and customize the integrated touch pad, track stick, and external mouse.
  • Page 11 1.  Turn on the computer, and enter the system setup program as directed by a Dell technical support representative. 2.  In the system setup program Boot menu, change the boot sequence so that the CD or DVD drive boots first as directed by a Dell technical support representative.
  • Page 12 The License Agreement window appears. 13.  Click I accept the Agreement, and then click Next. 14.  Type the Windows Product Key in the fields provided, and then click Next. The Product Key is the bar code number found on the Microsoft Windows label, which is located on the computer. 15.
  • Page 13 Back to Contents Page Ports and Connector Pin-Outs Dell™ Inspiron™ 4000    Port Locations   Serial Connector   Parallel Connector   Docking Connector   PS/2 Connector   USB Connector   Video Connector   S-Video TV-Out Connector Port Locations   Serial Connector Use the 9-pin serial connector to attach a serial device to the computer. The serial connector passes data in serial format (1 bit at a time over one line). This connector supports a variety of devices, including a serial mouse, that require serial data transmission.
  • Page 14 transmits data in parallel format, where 8 data bits (one byte) are sent simultaneously over eight separate lines. The parallel connector can also be configured for compatibility with the PS/2 standard. Support for the EPP feature improves network adapter performance (adapters connect to the computer's parallel connector and require the appropriate software drivers from the adapter's manufacturer).
  • Page 15 USB_VD2+ D_IRRX SAD4 USB_VD2- SAD5 DOCKOC1# SPIRQB# SAD6 DOC_SPKR RUN_ON# SPIRQC# DOCK_MIC DAT_DDC2 SAD7 DOCK_LINE CLK_DDC2 SAD8 DOCK_CDROM DOCK_SCLK SPAR SC/BE0# DOCK_LRCK SPME# SAD9 M_SEN# DOCK_MCLK SAD10 POWER_SW# SSERR# SAD11 QPCIEN# +12V SPERR# SAD12 S1.6M_EN# AFD# SLOCK# DFDD/LPT# ERROR# SSTOP# SAD13 ACK# SAD14...
  • Page 16   Signal Definition EXK_MSDATA External keyboard/keypad/mouse data KBD_DATA Keyboard data Signal ground EXK_MSPWR External keyboard/keypad/mouse supply voltage EXK_MSCLK External keyboard/keypad/mouse clock KBD_CLK Keyboard clock Shell Chassis ground USB Connector Use the USB connector to attach one or more USB devices, such as a mouse, to the computer. USB is a peripheral standard that enables automatic detection of USB-compliant peripheral devices.
  • Page 17 DDC_DATA Monitor detect serial data HSYNC Horizontal synchronization VSYNC Vertical synchronization DDC_CLK Monitor Detect serial clock Shell Frame ground S-Video TV-Out Connector Use this connector on the right side of the computer to connect your computer to a television.    ...
  • Page 18 Hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory. Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If you are using Windows 98 and you remove the file, change the amount of memory in the...
  • Page 19 The Low battery alarm and Critical battery alarm settings alert you with a message when the battery charge falls below a certain percentage. When you receive your computer, the Lower battery alarm and Critical battery alarm check boxes are selected. Dell recommends that you continue to use these defaults.
  • Page 20 Power Meter Tab The Power Meter tab displays the current power source and amount of battery charge remaining.   Advanced Tab The Advanced tab allows you to: Set icon and standby password options. Program the following functions: Activate standby mode. ¡...
  • Page 21   HINT: If you are going to connect your computer to a port replicator, click None when you program the display-close option. This setting ensures that your computer does not enter standby mode or hibernate mode when you close (lower) the display. To program these functions, click an option from the corresponding pull- down menu, and then click OK.
  • Page 22 To change the Intel SpeedStep options, click the Advanced button and then click one of the following options. HINT: If you disable Intel SpeedStep, the processor operates at its minimum speed. Disable Intel SpeedStep technology control. Remove flag icon. Disable audio notification when performance changes. Click Apply to accept any changes, and then click OK to close the Intel SpeedStep technology window.
  • Page 23   Keyboard Assembly Preparing to Work Inside the Computer NOTICE: Only a certified service technician should perform repairs on your computer. Damage or inoperability due to servicing not authorized by Dell is not covered by your warranty. NOTICE: Unless otherwise noted, each procedure in this manual assumes that a part can be replaced by performing the removal procedure in reverse order.
  • Page 24 Screw Identification When you are removing and replacing components, photocopy the screw placemat as a tool to lay out and keep track of the component screws. The placemat provides the number of screws and the sizes.   NOTICE: When reinstalling a screw, you must use a screw of the correct diameter and length. Make sure that the screw is properly aligned with its corresponding hole, and avoid over tightening.
  • Page 25 Replacing the Palm Rests 1.  Save and close any open files, exit any open programs, and shut down the computer. 2.  If the computer is connected (docked) to an advanced port replicator (APR), undock it. 3.  Keep the display open and tilt the computer back so that you can access the bottom of the computer. 4.
  • Page 26 5.  Press the cover along the straight edge at the back of the computer until it snaps into place. 6.  Firmly press the Dell logo until it snaps into place. Press above both hinge covers to engage the final snaps.
  • Page 27 NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer. NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure. 1.  Remove the screw from the hard drive door. 2.
  • Page 28 Removing the Memory Modules NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries. NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer. NOTICE: Read "Preparing to Work Inside the...
  • Page 29 NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries. NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer. NOTICE: Read "Preparing to Work Inside the Computer"...
  • Page 30 5.  Lift the keyboard straight up until it clears the keyboard boss support in the bottom case assembly. 6.  Rotate the keyboard forward toward the front of the computer. 7.  Rest the key face of the keyboard on the palm rest.  ...
  • Page 31 1.  Remove the hard drive assembly. 2.  Remove the center control cover: a.  Use a scribe to lift the right edge of the center control cover and pry it loose from the bottom case assembly. b.  Lift the center control cover up and away from the bottom case assembly. 3.
  • Page 32 NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries. NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer. NOTICE: Read "Preparing to Work Inside the Computer"...
  • Page 33 1.  Place the bottom edge of the LCD panel in the bottom of the top cover, and elevate the top of the panel with your hand. 2.  Lay the LCD panel in the top cover. 3.  Reinstall the five M2 x 4-mm screws securing the LCD panel to the top cover. Removing the Display-Feed Flex Cable  ...
  • Page 34 2.  Remove the display assembly. 3.  Remove the display assembly bezel. 4.  Remove the display assembly bezel latch by removing the two M2.5 x 5-mm screws that secure it to the display assembly top cover. Hinge Covers Removing the Hinge Covers  ...
  • Page 35 Removing the Palm Rest Assembly NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries. NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer. NOTICE: Read "Preparing to Work Inside the...
  • Page 36 Microprocessor Thermal Cooling Assembly   Removing the Microprocessor Thermal Cooling Assembly NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries. NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer. NOTICE: Read "Preparing to Work Inside the...
  • Page 37 Replacing the Microprocessor Module HINT: To update or reflash the BIOS, see the Dell Portable Computer BIOS Update Guide for instructions. NOTICE: After replacing the microprocessor module, update the BIOS using a flash BIOS update program floppy disk or CD.
  • Page 38 BIOS. If possible, make a copy of this information before you remove the reserve battery. HINT: To update or reflash the BIOS, see the Dell Portable Computer BIOS Update Guide for instructions. Removing the Reserve Battery NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries.
  • Page 39   1.  Remove the hard drive assembly. 2.  Remove the keyboard assembly. 3.  Turn the computer over and remove the display assembly. 4.  Remove the palm rest assembly. 5.  Remove the thermal cooling assembly. 6.  Disconnect the speaker interface cable connectors. HINT: The left speaker has an in-line connector, and its cable is shorter than the right speaker.
  • Page 40 Removing the System Board NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries. NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer. NOTICE: Read "Preparing to Work Inside the...
  • Page 41 HINT: After replacing the system board assembly, be sure to enter the system's service tag number into the BIOS of the replacement system board assembly. 7.  Insert the floppy disk or CD that accompanied the replacement system board assembly into the appropriate drive, and turn on the computer. Follow the instructions on the display screen.
  • Page 43 Making changes in this file will not affect your system settings. It is merely a simulation of the system setup program pages. (48 KB) Dell Inspiron 4000 System Setup Program Viewing the System Setup Program Pages 1.  Turn on (or restart) your computer.
  • Page 44 Back to Contents Page Solving Problems Dell™ Inspiron™ 4000    Accessing Help Files   Unexpected Characters   Power Problems   Drive Problems   Start-Up Error Messages   Network Problems   Video and Display Problems   Windows® Error Messages   Sound and Speaker Problems   General Program Problems   Printer Problems   E-Mail Problems   Modem Problems   If Your Computer Gets Wet...
  • Page 45 Start-Up Error Messages   Operating system not found— Contact Dell. See "Contacting Dell" in the Dell Solutions Guide that came with your computer for the contact information. Insert bootable media— The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
  • Page 46 2.  Ensure that the Print to the following port: setting is LPT1 (Printer Port). Reinstall the printer driver— See "Installing the Printer Driver" in the Dell Solutions Guide that came with your computer. If you cannot print to a USB printer  ...
  • Page 47 Scanner Problems   Check the power cable connection— Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on. Check the scanner cable connection— Ensure that the scanner cable is firmly connected to the computer and to the scanner.
  • Page 48 If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect in the drive or the CD.   Ensure that Windows recognizes the drive— Double-click the My Computer icon.
  • Page 49 Check the network lights on the network connector— Green indicates that the network connection is active. If the status light is not green, try replacing the network cable. Amber indicates that the network card driver is loaded and the card is detecting activity.
  • Page 50 15.  Turn on the computer and verify that it is working properly. If the computer does not turn on, or if you cannot identify the damaged components, contact Dell. See "Contacting Dell" in the Dell Solutions Guide that came with your computer for contact information.
  • Page 51 2.  If the computer is connected (docked) to an advanced port replicator (APR), undock it. 3.  Turn on the computer. 4.  Press <F2> as soon as you see the Dell logo. System setup program Page 1 appears after a few seconds.
  • Page 52 Back to Contents Page System Specifications Dell™ Inspiron™ 4000    Specifications Specifications   Microprocessor  Microprocessor types Intel® Mobile Pentium® III Intel Mobile Celeron™ Internal cache 256 KB (Intel Mobile Pentium III) 128 KB (Intel Mobile Celeron) External bus frequency 100 MHz Math coprocessor internal to the microprocessor  ...
  • Page 53 Infrared sensor compatible with IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.0 (Slow IR) Docking 200 pins for the advanced port replicator Mini PCI Type IIIA Mini PCI card slot Modem optional factory-configurable RJ11 port for Mini PCI modem Modem/ethernet LAN optional factory-configurable RJ11/RJ45 port for Mini PCI modem/NIC...
  • Page 54   Touch Pad  Interface PS/2 compatible X/Y position resolution (graphics table mode) 240 cpi Size:   Thickness 2.00 mm (0.08 inch) at highest component Width 64.88-mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Weight 6.5 g (0.23 ounce) Power:   Supply voltage 5 V ± 0.5 VDC Supply current 25 mA (maximum operating for track stick and touch pad combined)
  • Page 55 Temperature range:   Operating 0º to 35ºC (32º to 95ºF) Storage –40º to 65ºC (–40º to 140ºF)   Environmental (Computer)  Temperature range:   Operating 0º to 40ºC (32º to 104ºF) Storage –40º to 65ºC (–40º to 140ºF) Relative humidity (maximum):   Operating 10% to 90% (noncondensing) Storage...
  • Page 56 The computer has a color LCD. Dell™ Solution Center Button  Press this button to launch the Dell Solution Center, where you can find support and educational tools that Dell has installed on your computer. You can reprogram the button to launch a program of your choice.
  • Page 57 The green lights located above the keyboard indicate the following: The light labeled turns on when you press to enable the numeric keypad. The light labeled turns on when you press to enable the uppercase letter function. The light labeled turns on when you press to enable the scroll lock function.
  • Page 58 The touch pad detects the position of your finger over a touch-sensitive area and provides the computer with full mouse functionality. Modular Bay You can install devices such as a floppy drive, CD drive, DVD drive, CD- RW drive, Zip drive, second hard drive, second battery, or Dell TravelLite™ travel module  in the modular bay.
  • Page 59 PC Card Slot The PC Card slot has two connectors that support various types of PC Cards, including modems and network adapters. Hard Drive The hard drive reads and writes data on a hard disk. Security Cable Slot This slot lets you attach a commercially available antitheft device to the computer. Complete instructions for installing antitheft devices are usually included with the device.
  • Page 60 Infrared Sensor HINT: The infrared sensor does not function when the computer is connected to a port replicator. The infrared sensor lets you transfer files from the computer to another infrared device without using cable connections.   Audio Connectors  ...
  • Page 61 Attach a microphone to the connector. Attach headphones or speakers to the connector. Modem Connector If you ordered the optional internal modem, use this connector to plug in the telephone connector. Network Connector If you ordered the optional network adapter, use this connector to connect the computer to a network. S-Video TV-Out Connector Use this connector to connect your computer to a television.
  • Page 62 Use this connector to attach a serial device to the computer. Parallel Connector Use this connector to attach a parallel device, such as a printer, to the computer. Docking Connector Use this connector to attach your computer to the optional advanced port replicator. An advanced port replicator allows you to easily use an external keyboard, mouse, and monitor with your computer.
  • Page 63 NOTICE: When you disconnect the AC adapter from the computer, grasp the adapter cable connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. Back to Contents Page      ...