Troubleshooting; Cleaning And Maintenance - Primo Water ES20 Operating Instructions Manual

6 Troubleshooting

Note:
The safety element is fi tted with contact pro-
tection. The document shredder switches off
when you press the safety element.
Paper jam
You have fed in too much paper.
• The cutting unit runs in reverse
for a few seconds and pushes
the paper back out again.
• If necessary, press the reverse
button "R" to remove the stack of
paper.
• Se pa ra te pa per stack.
• Feed in pa per successively.
Note:
If a large part of the paper stack has already
been drawn in up to the blockage, you can
also press the reverse button "R" for longer
than 3 seconds. This makes the cutting unit
run forwards again and shred the remaining
paper.
Shredded material container full
Check the fi lling level in the shredded mate-
rial container regularly.
Notice Empty the cut material container,
immediately because if it is too full, malfunc-
tions can occur in the cutting system.
In the housing top, a handle recess is there
to make it easier for you to lift the cutting
head from the shredded material container.
For all other malfunctions, check whether
the cutting head was correctly positioned on
the shredded material container before con-
tacting our customer service. If the motor
was overloaded, let the shredder cool down
for 15 to 20 minutes before using it again.
12

7 Cleaning and maintenance

WARNING
Dangerous mains voltage!
Switch off the shredder and pull
out the mains plug.
When cleaning only use a soft cloth and a
mild soap-water solution. However, no water
must enter the equipment.
• Spray the special cutting unit oil through
the paper feed along the entire width of
the cutting shafts.
• Activate the automatic start/stop and let
the cutting unit run without any paper in it.
 Paper dust and particles are shaken off.
Note:
Oiling the cutting unit also improves the cut-
ting performance of devices with strip cut.
Primo ES 20
english
Oil the cutting unit when
cutting performance de-
creases or the device
becomes noisy, or every
time you empty the waste
container (Cross cut
only).
Only use HSM special
lubricating oil for the
cutting unit to do this:
07/2013