Nikon AX-210 User Manual page 43

If All Else Fails
If the above solutions do not resolve the problem, contact your dealer.
Be sure to have the following information available:
1. The scanner model you are using.
2. The version number of the scanner driver.
3. The computer model you are using.
4. All SCSI devices that you are using.
5. The application software packages that you are using.
6. Error codes or messages seen.
7. A description of what you were doing at the time the malfunction or
failure occurred.
8. Other observations that may aid the technician in identifying the
problem and solution.
Nikon
ScanTouch 210 User's Manual
7. Troubleshooting
33