Dell Inspiron 24 5000 Series Service Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Laptop
  5. Inspiron 24 5000 Series
  6. Service manual

Dell Inspiron 24 5000 Series Service Manual

Hide thumbs Also See for Inspiron 24 5000 Series:
Table of Contents

Advertisement

Quick Links

See also: Service Manual , Setup and Specifications
Inspiron 24
5000 Series

Service Manual

Computer Model: Inspiron 24–5459
Regulatory Model: W12C
Regulatory Type: W12C004

Advertisement

Table of Contents
loading

Related Manuals for Dell Inspiron 24 5000 Series

Summary of Contents for Dell Inspiron 24 5000 Series

  • Page 1: Service Manual

    Inspiron 24 5000 Series Service Manual Computer Model: Inspiron 24–5459 Regulatory Model: W12C Regulatory Type: W12C004...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before working inside your computer........9 ....................9 Before you begin ....................10 Safety instructions ..................11 Recommended tools After working inside your computer........12 Technical overview..............13 ................13 Inside view of your computer ................14 System Board Components Removing the stand..............16 ......................16 Procedure Replacing the stand..............18 ......................18 Procedure Removing the back cover............
  • Page 4 Replacing the optical drive............24 ......................24 Procedure ....................24 Post-requisites Removing the hard drive............25 .....................25 Prerequisites ......................25 Procedure Replacing the hard drive............28 ......................28 Procedure ....................28 Post-requisites Removing the memory modules..........29 .....................29 Prerequisites ......................29 Procedure Replacing the memory modules..........31 ......................
  • Page 5 Replacing the heat sink............39 ......................39 Procedure ....................39 Post-requisites Removing the fan..............40 ....................40 Prerequisites ......................40 Procedure Replacing the fan..............42 ......................42 Procedure ....................42 Post-requisites Removing the coin-cell battery..........43 .....................43 Prerequisites ......................43 Procedure Replacing the coin-cell battery..........
  • Page 6 Replacing the microphone............52 ......................52 Procedure ....................52 Post-requisites Removing the camera...............53 .....................53 Prerequisites ......................53 Procedure Replacing the camera............... 55 ......................55 Procedure ....................55 Post-requisites Removing the system board............56 .....................56 Prerequisites ......................57 Procedure Replacing the system board............60 ......................60 Procedure ....................60 Post-requisites Removing the VESA-mount bracket........62...
  • Page 7 Replacing the speaker cover........... 67 ......................67 Procedure ....................67 Post-requisites Removing the speakers............68 ....................68 Prerequisites ......................68 Procedure Replacing the speakers............70 ......................70 Procedure ....................70 Post-requisites Removing the control-buttons board........71 ..................... 71 Prerequisites ......................71 Procedure Replacing the control-buttons board........
  • Page 8 Replacing the display assembly..........86 ......................86 Procedure ....................86 Post-requisites Clearing Forgotten Passwords..........87 ......................87 Procedure Clearing CMOS Settings............89 ....................89 Prerequisites ......................89 Procedure ....................90 Post-requisites Flashing the BIOS...............91 Getting help and contacting Dell...........92 ..................92 Self-help resources ....................93 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications.

  • Page 10: Safety Instructions

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 11: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe...

  • Page 12: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 13: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Inside view of your computer speaker cover VESA-mount bracket control-buttons board...

  • Page 14: System Board Components

    memory modules coin-cell battery system board System Board Components display-backlight cable control-buttons board cable connector connector display-cable connector hard-drive data cable connector optical-drive data cable hard-drive and optical-drive connector power cable connector touch-screen board cable fan cable connector connector processor socket wireless-card slot memory-modules slots (2) camera and microphone-cable...
  • Page 15 CMOS jumper password jumper speaker cable connector...

  • Page 16: Removing The Stand

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using a plastic scribe, pry the stand cover off the back cover. Slide and remove the stand cover from the back cover.
  • Page 17 Lift the stand off the back cover. back cover screws (4) stand...

  • Page 18: Replacing The Stand

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the stand bracket to the screw holes on the back cover.

  • Page 19: Removing The Back Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Procedure CAUTION: Do not remove the computer cover unless you need to install internal accessories for your computer.

  • Page 20: Replacing The Back Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the back cover with the slots on the display assembly and snap the back cover into place.

  • Page 21: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 22 Slide the optical-drive assembly out of the optical-drive bay. optical-drive cable screw optical-drive assembly Carefully pull the optical-drive bezel and remove it from the optical drive. Remove the screw that secures the optical-drive bracket to the optical drive.
  • Page 23 Remove the optical-drive bracket from the optical drive. screw optical-drive bracket optical drive optical-drive bezel...

  • Page 24: Replacing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the optical-drive bracket with the screw hole on the optical drive.

  • Page 25: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 26 Slide and lift the hard-drive assembly off the middle cover. hard-drive cable hard-drive assembly screw Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 27 Remove the hard drive from the hard-drive bracket. screws (3) hard drive hard-drive bracket...

  • Page 28: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Place the hard drive into the hard-drive bracket and align the screw holes on the hard drive with the screw holes on the hard-drive bracket.

  • Page 29: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 30 Slide and remove the memory module from the memory-module slot. securing clips (2) memory module memory-module slot...

  • Page 31: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 32: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. notch memory module memory-module slot Post-requisites Replace the...

  • Page 33: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 34 Slide the wireless card out of the wireless-card slot. antenna cables (2) wireless-card bracket screw wireless-card slot wireless-card...

  • Page 35: Replacing The Wireless Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the wireless card with the tab on the wireless-card slot and slide the wireless card into the wireless-card slot.

  • Page 36: Post-Requisites

    Replace the screw that secures the wireless-card bracket and the wireless card to the system board. wireless card notch antenna cables wireless-card bracket screw wireless-card slot Post-requisites Replace the back cover. Replace the stand.

  • Page 37: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 38 Lift the heat sink off the system board. system board captive screws (6) heat sink screw...

  • Page 39: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original processor and heat sink are reinstalled together.

  • Page 40: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 41 Lift the fan off the middle cover. fan cable screws (2) middle cover...

  • Page 42: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the middle cover.

  • Page 43: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 44 battery socket coin-cell battery securing clip...

  • Page 45: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure With the positive-side facing up, slide the coin-cell battery into the battery socket and snap the battery in place.

  • Page 46: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 47 Gently lift the processor off the processor socket. release lever processor cover processor...

  • Page 48: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 49: Post-Requisites

    Pivot the release lever down and place it under the tab on the processor cover. pin-1 corner processor processor-cover notch alignment post release lever processor cover Post-requisites Replace the heat sink. Replace the back cover. Replace the stand.

  • Page 50: Removing The Microphone

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 51 Disconnect the microphone cable from the microphone board. microphone cable microphones (2) display bezel...

  • Page 52: Replacing The Microphone

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: The left and right microphones cannot be swapped. Note the location so that you can replace them correctly.

  • Page 53: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 54 Peel off the camera from the camera frame. securing clip camera cable display bezel camera frame camera...

  • Page 55: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the camera to the camera frame. Connect the camera cable to the camera.

  • Page 56: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 57: Procedure

    Procedure Disconnect the speaker, camera and microphone, and fan cables from the system board. speaker cable camera and microphones cable fan cable Disconnect the display-backlight, optical-drive data, hard-drive data, hard-drive and optical-drive power, and touch-screen board cables from the system board.
  • Page 58 Open the latches and disconnect the control-buttons board cable and display cable from the system board. display-backlight cable control-buttons board cable display cable hard-drive data cable optical-drive data cable hard-drive and optical- drive power cable touch-screen board cable Remove the screws that secure the system board to the middle cover. Starting from the inner edge, carefully lift the system board and release the ports from the slots on the middle cover.
  • Page 59 Lift the system board off the middle cover. screws (5) slots system board middle cover...

  • Page 60: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 61 Replace the processor. Replace the VESA-mount bracket. Replace the back cover. Replace the stand.

  • Page 62: Removing The Vesa-Mount Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 63 Lift the VESA-mount bracket off the middle cover. screws (4) VESA-mount bracket middle cover routing guides speaker cable...

  • Page 64: Replacing The Vesa-Mount Bracket

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the VESA-mount bracket with the screw holes on the middle frame.

  • Page 65: Removing The Speaker Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 66 Lift the speaker cover off the display assembly. screws (4) speaker cover middle cover...

  • Page 67: Replacing The Speaker Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the speaker cover with the screw holes on the middle cover and snap the speaker cover into place.

  • Page 68: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 69 Lift the speakers, along with the speaker cable, off the display assembly. speakers (2) speaker cable VESA-mount bracket...

  • Page 70: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, place the speakers on the display assembly. Route the speaker cable through the routing guide on the display bezel.

  • Page 71: Removing The Control-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 72 Open the latch and disconnect the control-buttons board cable from the control-buttons board. securing clips (2) control-buttons board latch control-buttons board cable...

  • Page 73: Replacing The Control-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the buttons on the control-buttons board with the buttons on the display bezel.

  • Page 74: Removing The Middle Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 75 Peel the control-buttons board cable from the middle cover. touch-screen board cable display-backlight cable hard-drive cable optical-drive cable middle cover routing guides antenna cables (2) camera and microphone cable...
  • Page 76 Remove the screws that secure the middle cover to the display assembly. screws (16) display assembly...
  • Page 77 Remove the screws that secure the middle cover to the display panel. screws (4) display assembly Release the middle cover from the tabs on the display assembly. Slide the display cable through the slot on the display assembly.
  • Page 78 Lift the middle cover off the display assembly. tabs (6) middle cover display cable slot...

  • Page 79: Replacing The Middle Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Ensure that no cables are placed under the middle cover. Align the slots on the middle cover with the tabs on the display assembly.
  • Page 80 10 Replace the stand.

  • Page 81: Removing The Rubber Feet

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 82 Lift the rubber foot off the display bezel. rubber feet (2) screws (2) display assembly...

  • Page 83: Replacing The Rubber Feet

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the rubber foot with the screw holes on the display bezel.

  • Page 84: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 85 display assembly...

  • Page 86: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display assembly on a flat surface. Post-requisites Replace the rubber feet.

  • Page 87: Clearing Forgotten Passwords

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Remove the stand. Remove the back cover.
  • Page 88 Replace the stand. Turn on the computer and wait till the operating system is fully loaded. Turn off the computer. Remove the stand. 10 Remove the back cover. 11 Replace the jumper plug on the password jumper. jumper plug password jumper 12 Replace the back cover.

  • Page 89: Clearing Cmos Settings

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 90: Post-Requisites

    Post-requisites Replace the back cover. Replace the stand.

  • Page 91: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.

  • Page 92: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 93: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Table of Contents