Phone Reset; Hardware Reset - Nokia Lumia 925 Service Manual

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Service Manual Level 1 and 2

Nokia Lumia 925

RM-892, RM-893, RM-910

Version 2.0

If the phone hardware is jammed, you should first recommend that the

consumer performs a hardware reset. The hardware reset does not

reset the Windows Live ID or remove any consumer data. Because the

consumer cannot remove the battery to reset the phone the phone

has a special electronic circuit which cuts the phone power when the

volume down and power keys are pressed for 10-15 seconds.

To perform the hardware reset, press and hold the Volume down and

Power keys at the same time for about 10-15 seconds until a short

vibration is felt. The phone should restart by itself.

Software / operating system (OS) reset

The software / operating system (OS) reset returns the phone to its out-of-the-box state. Note that this

procedure erases all consumer data! Always first try to perform a hardware reset.

Option 1: About menu

- Use this option if the consumer knows the lock code

- This option warns the consumer about data loss!

- Tap Settings > About > reset your phone

Phone reset

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