Troubleshooting; Error Messages - Samsung galaxy tabpro s User Manual

Troubleshooting

Before contacting a Samsung Service Center,
please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while
you are using the device, it prompts you
to enter one of the following codes:
•
Enter your screen lock Password, PIN, Picture
password, or Pattern log in to unlock the screen.
Your device displays network or service

error messages.

•
When you are in areas with weak signals or
poor reception, you may lose reception. Move to
another area and try again. While moving, error
messages may appear repeatedly.
•
You cannot access some options without a
subscription. For more information, contact your
service provider.
Your device does not turn on.
•
When the battery is completely discharged, your
device will not turn on. Fully charge the battery
before turning on the device.
The touchscreen responds slowly or
improperly.
•
If you attach a screen protector or optional
accessories to the touchscreen, the touchscreen
may not function properly.
•
If you are wearing gloves, if your hands are not
clean while touching the touchscreen, or if you tap
the screen with sharp objects or your fingertips,
the touchscreen may malfunction.
•
The touchscreen may malfunction in humid
conditions or when exposed to water.
•
Restart your device to clear any temporary
software bugs.
Appendix
•
Ensure that your device software is updated to the
latest version.
•
If the touchscreen is scratched or damaged, visit a
Samsung Service Center.
Your device freezes or has fatal errors.
Try the following solutions. If the problem is still not
resolved, contact a Samsung Service Center.
•
Restarting the device: If your device freezes or
hangs, you may need to close apps or turn off the
device and turn it on again.
•
Forcing restart: If your device is frozen and
unresponsive, press and hold the Power key for
more than 10 seconds until the device turns off.
Then, press and hold the Power key again to
restart it.
-
Resetting the device: If the methods above do
not solve your problem, perform a factory data
reset.
To perform a factory data reset:
•
On the taskbar, tap
Samsung > Samsung Recovery > Factory
image > Recover > Recover > Ok. Before
performing the factory data reset, remember
to make backup copies of all important data
stored in the device.
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Troubleshooting