Troubleshooting - Samsung UBD-K8500 User Manual

Troubleshooting

Before requesting service, please try the following solutions.
PROBLEM
No operation can be performed with
the remote control.
The disc does not play.
The disc Menu does not appear.
The prohibition message appears on
the screen.
Play mode differs from the Setup
Menu selection.
The screen ratio cannot be changed. • The Screen Ratio on your Ultra HD Blu-ray Disc/Blu-ray Disc/
No audio.
The screen is blank.
• Check the batteries in the remote control. They may need
replacing.
• Operate the remote control at a distance of no more than 6.1m
from the product.
• Remove the batteries and hold down one or more buttons for
several minutes to drain the microprocessor inside the remote
control to reset it. Reinstall the batteries and try to operate the
remote control again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the Ultra HD Blu-ray Disc/Blu-ray
Disc/DVD.
• Confirm that the disc has disc menus.
• This message appears when an invalid button is pressed.
• The Ultra HD Blu-ray Disc/Blu-ray Disc/DVD's software
doesn't support the feature (e.g., angles).
• You've requested a title or chapter number or search time that
is out of range.
• Some of the functions selected in the Setup Menu may
not work properly if the disc is not encoded with the
corresponding function.
DVD Disc is fixed and cannot be changed.
• This is not a problem with the product.
• Make sure you have selected the correct Digital Output in the
Audio Options Menu.
• If the HDMI output is set to a resolution your TV cannot
support (for example, 1080p), you may not see a picture on
your TV.
• Press the @ (STOP) button (on top panel) for more than
5 seconds with no disc inside. The initialization message
appears on the screen, and the player turns off automatically.
When you turn your product on again, all the settings will be
reset.
• When the factory default settings are restored, all stored user
BD data will be deleted.
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English
SOLUTION