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Toshiba Satellite Radius 15 User Manual

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User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 113
in this guide.
"If Something Goes Wrong" on
GMAD00420010
03/15

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Summary of Contents for Toshiba Satellite Radius 15

  • Page 1 User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...

  • Page 5: Wireless Technology

    The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 6 Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 7: Wireless Interoperability

    If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 8 ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equipment.
  • Page 9 To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empecher que cet appareil cause du brouillage au service faisant l’objet d’une licence, il doit etre utilize a l’interieur et devrait etre place loin des fenetres afin de Fournier un ecram de blindage maximal.

  • Page 10: Regulatory Statements

    This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the...
  • Page 11 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 12 Anmeldung im Outdoor-Bereich notwendig, aber nicht genehmigungspflichtig. Bitte mit Händler die Vorgehensweise abstimmen. France: Restricted frequency band: only channels 1 to 7 (2400 MHz and 2454 MHz respectively) may be used outdoors in France. Please contact A.R.T. (http://www.art-telecom.fr) for applicable procedures to follow.
  • Page 13 European Community 5150-5250 MHz 5250-5350 MHz 5470-5725 MHz Countries Channels: 36, Channels: 52, Channels: 100, 40, 44, 48 56, 60, 64 104, 108, 112, 116, 120, 124, 128, 132, Indoor Only Indoor Only 136, 140 Indoor/Outdoor Iceland, Spain O: allowed x: forbidden ❖...
  • Page 14 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations.
  • Page 15 FH: This equipment uses FH-SS modulation. The interference range of this equipment is less than 10m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850...

  • Page 16: Device Authorization

    Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 17 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 18 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 19: Table Of Contents

    Contents Introduction............24 This guide ............26 Safety icons ............27 Other icons used..........27 Your computer’s features and specifications ........... 28 Documentation ............ 28 Service options ............ 28 Chapter 1: Getting Started........29 Selecting a place to work ........29 Setting up a work environment ...... 29 Keeping yourself comfortable ......
  • Page 20 Using the computer for the first time ....40 Initial setup............. 40 Setting up your software........ 40 Registering your computer with Toshiba ..... 41 To Shut down your computer ......41 To Restart your computer........42 To place your computer in Sleep mode....43 Adding optional external devices......
  • Page 21 Starting an app from the Start screen ... 71 Saving your work ..........71 Backing up your work .......... 72 Toshiba’s online resources ........72 Chapter 3: Mobile Computing ........73 Toshiba’s energy-saver design......73 Running the computer on battery power..... 73 Battery Notice ..........
  • Page 22 Function Key ............110 Recovery Media Creator ........111 Service Station........... 111 TOSHIBA Application Installer ......112 Chapter 6: If Something Goes Wrong ....113 Problems that are easy to fix ......113 Problems when you turn on the computer ..114 The Windows operating system is not working ............
  • Page 23 Data and system configuration backup in the Windows operating system....130 If you need further assistance......135 Contacting Toshiba........136 Other Toshiba Internet Web sites ...... 136 Toshiba’s worldwide offices ......137 Appendix A: TOSHIBA Function Keys ....138 Functions ............138 Search............

  • Page 24: Introduction

    You can wake the computer from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve computer energy.
  • Page 25 Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’...

  • Page 26: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 27: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 28: Your Computer's Features And Specifications

    To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 113.

  • Page 29: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 30: Keeping Yourself Comfortable

    Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.

  • Page 31: Using The Notebook With An External Keyboard, Mouse Or Monitor

    Getting Started Selecting a place to work ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖...

  • Page 32: Typing Style

    Getting Started Selecting a place to work ❖ When using a notebook for long hours, it may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level.

  • Page 33: Taking Breaks And Varying Tasks

    Getting Started Selecting a place to work Taking breaks and varying tasks ❖ Change the way you work so that you are not stuck in the same posture for long periods of time. Some people find it comfortable to occasionally stand while using the notebook.

  • Page 34: Seeking Additional Help

    Getting Started Selecting a place to work Seeking additional help Follow the advice from your employer’s company health and safety staff. Contact them if you need assistance making adjustment to your workstation or adjusting the lighting. Again, if you experience persistent or recurrent pain, ache, numbness, burning, or stiffness you should promptly see a qualified health care provider.

  • Page 35: Precautions

    Getting Started Selecting a place to work Precautions Your computer is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the computer. ❖...
  • Page 36 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the computer or cause system failure.

  • Page 37: Important Information On Your Computer's Cooling Fan

    Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in...

  • Page 38: Connecting To A Power Source

    Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.

  • Page 39: Charging The Main Battery

    Getting Started Charging the main battery Plug the AC adaptor cord into the DC-IN on the side of the computer. NOTE To locate your DC-IN port, please refer to your Quick Start document. Connect the power cord/cable to a live electrical outlet. The AC power light on the indicator panel glows.

  • Page 40: Using The Computer For The First Time

    Getting Started Using the computer for the first time NOTE Battery life and charge time may vary depending on the applications power management settings, and features used. Using the computer for the first time The computer is now ready for you to turn it on and begin using it, see “Exploring Your Computer’s Features”...

  • Page 41: Registering Your Computer With Toshiba

    Registering your computer with Toshiba Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com: Type...

  • Page 42: To Restart Your Computer

    Getting Started To Restart your computer Click or touch the ) icon at the upper-right Power corner of the screen. Shut down option (Sample Image) Shut down NOTE To perform a Hybrid shut down, (instead of performing a Shut down), click or touch the option but do Shut down NOT hold the Shift key.

  • Page 43: To Place Your Computer In Sleep Mode

    Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Setting up your software” on page After starting your computer for the first time you may want ❖...

  • Page 44: Adding Memory

    Adding memory Adding memory Your computer comes with enough memory to run most of today’s popular applications. Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory module.

  • Page 45: Creating Recovery Media

    Getting Started Recovering the Internal Storage Drive drive fails, you can restore your system to a new internal storage drive from your recovery media. It is strongly recommended that you create recovery media before using your system for the first time. See “Creating recovery media”...
  • Page 46 . In the list that appears, Recovery Media Creator click or touch your selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog NOTE An optional external writable optical disc drive must be connected to your computer in order for the DVD option to display in the dialog box.
  • Page 47 If you are copying files to a USB flash drive, connect a USB flash drive of the required minimum capacity (as specified in the TOSHIBA Recovery Media Creator utility) to your computer. All information stored on your DVDs or USB flash drive(s) will be erased during the process of creating the recovery media.

  • Page 48: Restoring From Recovery Media

    Getting Started Recovering the Internal Storage Drive Restoring from recovery media The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 72).

  • Page 49: Refresh Your Pc (With User's Data)

    Windows Store. Your PC settings and any Desktop Applications installed from media or websites will be deleted. Toshiba does not guarantee that your data will not be deleted during the Refresh process. Please make a back up of your data to external media before executing this process.
  • Page 50 Get Started The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 72).

  • Page 51: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Click or touch the button to begin. Next The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. Click or touch the button.
  • Page 52 Getting Started Recovering the Internal Storage Drive Click or touch Change PC Settings The PC settings window appears. (Sample Image) PC settings screen Click or touch Update and recovery Click or touch Recovery Under Remove everything and reinstall Windows click or touch Get Started The “Reset your PC”...
  • Page 53 Getting Started Recovering the Internal Storage Drive Click or touch the button. Next The “Do you want to fully clean your drive?” screen appears. (Sample Image) Do you want to fully clean your drive screen Select one of the following options: ❖...

  • Page 54: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. NOTE You must have an Internet connection to reinstall applications.

  • Page 55: Using The Touch Pad

    Getting Started Using the touch pad Using the touch pad NOTE Some of the touch pad operations described in this section are only supported in certain applications, and only on certain models. You can use the touch pad (the small, touch-sensitive area in front of the keyboard) and the adjacent control buttons to: ❖...
  • Page 56 Getting Started Using the touch pad Do the following: Example: Move the on- Slide your finger across the touch screen pointer pad in the direction you want to move the pointer. To move the pointer a longer distance, slide your finger several (Sample Illustration) Pointer moves to the right times across the touch pad in the...

  • Page 57: Adjusting Touch Pad Settings

    Getting Started Using the touch pad Do the following: Example: Scroll Slide your finger along the horizontally bottom edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance. (Sample Illustration) Horizontal scrolling active area Zoom in/out To zoom in:...

  • Page 58: Disabling Or Enabling The Touch Pad

    Touch pad setting options vary by computer model. The touch pad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touch pad The touch pad is enabled by default. To enable/disable the touch pad, press .

  • Page 59: Using External Display Devices

    Getting Started Using external display devices Using external display devices Your device comes with a built-in display, but you can also ® connect an HDMI -compatible television or external display device via the Micro HDMI Out port. NOTE To locate your HDMI Out port, please refer to your Quick Start document.

  • Page 60: Directing The Display Output When You Turn On The Computer

    Getting Started Using external display devices Directing the display output when you turn on the computer Once you have connected an external display device, you can choose to use the internal display only, the external device only, or both simultaneously. NOTE Some modes are only available with the appropriate device attached and turned on.

  • Page 61: Adjusting The Quality Of The External Display

    Getting Started Customizing your computer’s settings NOTE Press the ( ) + keys navigate through the Windows options without activating a selection. Release the ( ) key to activate a selection. Windows NOTE You may also use the key, and then press ENTER activate a selection.

  • Page 62: Cleaning The Computer

    You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.
  • Page 63 Getting Started Caring for your computer Insert the cable’s locking end into the security lock slot on your computer, then engage the locking device. The computer is now securely locked. (Sample Illustration) Attaching security lock cable...

  • Page 64: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since...
  • Page 65 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 66: Display Configuration Modes

    Learning the Basics Display configuration modes Display configuration modes The following are some examples of the various positions to place your computer in: Audience Tabletop Tablet Laptop Presentation (Sample Illustrations) Display configuration mode positions Disconnect the AC adaptor before moving or lifting the computer.

  • Page 67: Screen Auto-Rotation

    Learning the Basics Using the keyboard Do not lift the computer by the display panel. Doing so could damage the system. Screen Auto-rotation NOTE When you rotate the device from portrait to landscape (or vice versa) while in Audience, Tablet, and Presentation modes, the screen orientation automatically changes according to the rotation angle.

  • Page 68: Function Keys

    For example, turns the touch pad ON/OFF. For more information, see “TOSHIBA Function Keys” on page 138. Special Windows keys Windows key Application key (Sample Illustration) Special Windows keys Your computer’s keyboard has one key and one button that...

  • Page 69: Touch Screen

    Learning the Basics Touch screen Touch screen Your computer comes with a touch screen, enabling direct interaction with displayed apps and programs through simple or multi-touch gestures. Touch screen navigation Use your finger to manipulate the on-screen icons, buttons, menu items, and other items on the touch screen. You can also change the screen’s orientation.

  • Page 70: Mouse Properties

    Learning the Basics Mouse properties —Swipe in from the right edge to Swipe from right edge display the charms. —Swipe in from the left edge to Swipe from left edge display an open app. Snaps open apps (swipe in from the left edge and slide the divider to adjust the app size).

  • Page 71: Starting An App From The Start Screen

    Learning the Basics Saving your work Starting an app from the Start screen To start an app on the Start screen, move your pointer over the appropriate tile and click or touch to open. Swipe your finger to the left or right to reveal more available tiles. To search for an app using the Apps page, click or touch the ) icon in the lower-left corner of the Start Down arrow...

  • Page 72: Backing Up Your Work

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 73: Chapter 3: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 74: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 75: Power Management

    The battery needs to be charged before you can use it to power the computer. Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Battery charge time may vary depending on the applications, power management settings, and features used.

  • Page 76: Charging The Rtc Battery

    Mobile Computing Charging the main battery TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge.

  • Page 77: Monitoring Battery Power

    Mobile Computing Monitoring battery power NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours.

  • Page 78: Determining Remaining Battery Power

    Mobile Computing Monitoring battery power NOTE If the AC power light flashes amber during charging, either a battery pack is malfunctioning, or it is not receiving correct input from the AC power supply. HINT: Be careful not to confuse the AC power light/ Battery light ( ) and ON/OFF light ( ).

  • Page 79: What To Do When The Main Battery Runs Low

    Mobile Computing Monitoring battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.

  • Page 80: Conserving Battery Power

    Mobile Computing Monitoring battery power Double-click or touch to display the battery Battery options. (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs. Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number of factors, such ❖...

  • Page 81: Power Plans

    Mobile Computing Monitoring battery power These power-saving options control the way in which the computer is configured. By using them, you can increase the length of time you can use the computer before you need to recharge the battery. Microsoft has combined these options into preset Power Plans.

  • Page 82: Using The Eco Power Plan

    Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. Click or touch to choose the Change plan settings plan you want to edit. This screen allows you to change basic settings. Click or touch Change advanced power settings access settings for battery notification levels, internal...

  • Page 83: Changing The Main Battery

    If you find that a new battery is needed, contact the location where you purchased the computer for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

  • Page 84: Maintaining Your Battery

    ❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba’s Web site at accessories.toshiba.com.
  • Page 85 Before using your computer aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your computer has wireless LAN capability. NOTE To enable or disable wireless communication, use the For more information see “TOSHIBA Function Keys” on page 138.

  • Page 86: Chapter 4: Exploring Your Computer's Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 87: Charms

    Exploring Your Computer’s Features Exploring the Start screen For detailed information on the new functionality, refer to the Windows Help and Support. Search icon Power icon App tiles (Sample Image) Windows Start screen Charms Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 88: Tiles

    Exploring Your Computer’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most...
  • Page 89 Exploring Your Computer’s Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

  • Page 90: Windows Store

    Exploring Your Computer’s Features Windows Store Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.

  • Page 91: Setting Up For Communications

    Next Your computer should then be connected. NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 138. NOTE When Airplane mode is OFF, the wireless indicator light will be lit.

  • Page 92: Connecting Your Computer To A Network

    Exploring Your Computer’s Features Exploring audio features For help with common Wi-Fi networking problems, see “Wireless networking problems” on page 128. Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator.

  • Page 93: Using External Speakers Or Headphones

    Exploring Your Computer’s Features Exploring audio features When you have finished recording, click or touch the button. Stop Recording dialog box appears. Save As To save the file, type a file name, and then click or touch Save Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers.

  • Page 94: Using The Web Camera

    Exploring Your Computer’s Features Using the Web Camera Using the Web Camera (Available on certain models.) Your computer may come with a built-in Web Camera. With this Web Camera you can do the following: ❖ Take pictures and record videos with your computer ❖...

  • Page 95: Inserting Memory Media

    Exploring Your Computer’s Features Using the Memory card reader Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. Turn the media so that the contacts (metal areas) are face down.
  • Page 96 Exploring Your Computer’s Features Using the Memory card reader Highlight, and then click or touch the item you would like to eject. If the system is unable to prepare the media for safe removal, a message will tell you to try again later. If the media can be removed now, the system displays Safe to Remove Hardware...

  • Page 97: Chapter 5: Utilities

    ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Function Key ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer...

  • Page 98: Eco Utility

    Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: From the Start screen begin typing eco Utility Click or touch eco Utility The eco Utility window appears.

  • Page 99: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 100 Utilities Password Utility To set a supervisor password: To access Supervisor Password from the Start screen begin typing Password Utility Click or touch Password Utility (Sample Image) Supervisor Password tab Click or touch Supervisor Password Click or touch Enter your password, and then enter it again to verify. Click or touch NOTE Under User Policy, this option may or may not ask for...

  • Page 101: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 102 Utilities Password Utility To register a password for the power-on password functions: To access User Password from the Start screen begin typing Password Utility Click or touch Password Utility Click or touch User Password (Sample Image) User Password tab Click or touch Enter your password, and then enter it again to verify.

  • Page 103: Deleting A User Password

    Utilities Password Utility Deleting a user password To cancel the power-on password function: To access User Password from the Start screen begin typing Password Utility Click or touch Password Utility A pop-up screen appears asking for a password. Enter your password, and then click or touch Verify Click or touch Delete...

  • Page 104: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: To access System Settings from the Start screen begin typing System Settings Click or touch System Settings The System Settings screen appears.
  • Page 105 Utilities System Settings ❖ —Allows you to change various default settings Display for the built-in display NOTE When the computer restarts, it remembers the last configuration. If data does not appear on the display you are using after starting in Sleep mode, press the ( ) + keys to toggle the display.

  • Page 106: Sleep Utilities

    Utilities Sleep Utilities Sleep Utilities This utility displays whether the “USB Sleep and Charge function” is enabled or disabled and shows the position of the USB port that supports the “USB Sleep and Charge function.” To access Sleep Utilities from the Start screen begin typing System Settings Click or touch...
  • Page 107 Utilities Sleep Utilities ❖ NOTE When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.

  • Page 108: Enabling/Disabling Usb Sleep And Charge

    Utilities Sleep Utilities Metal paper clips or hair pins/clips will generate heat if they come into contact with USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. Enabling/Disabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function.
  • Page 109 Utilities Sleep Utilities . To select a different charging mode, use Alternate Mode drop-down list in the utility. Power supply mode (Sample Image) Sleep and Charge screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select.

  • Page 110: Function Key

    Function Key NOTE The Function option is disabled by default. TOSHIBA Function Key enables you to activate functions by pressing specific keys either singly or in combination with . Some functions show the toast notification at the edge of the screen. These settings turn notifications ON/OFF.

  • Page 111: Recovery Media Creator

    Utilities Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 112: Toshiba Application Installer

    Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. NOTE You must have an Internet connection to reinstall applications. To reinstall drivers and applications:...

  • Page 113: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 114: Problems When You Turn On The Computer

    If Something Goes Wrong Problems when you turn on the computer If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. To close a program that has stopped responding: Press , and...
  • Page 115 If Something Goes Wrong Problems when you turn on the computer The computer displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down message. successfully To continue, select . This can Start Windows normally happen if the computer was put into Sleep mode and the battery has discharged.

  • Page 116: The Windows Operating System Is Not Working

    Once the battery has been trickle- charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. The battery light is blinking when the computer is If the battery light is blinking when the computer is on, this indicates a power mismatch.

  • Page 117: Using Startup Options To Fix Problems

    If Something Goes Wrong The Windows operating system is not working Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem.
  • Page 118 If Something Goes Wrong The Windows operating system is not working Reset your computer ❖ All of your personal files and apps are removed ❖ Your computer settings are changed back to their defaults For more information, see “Reset your PC” on page Advanced options Choosing this option presents you with another set of options:...

  • Page 119: Internet Problems

    If Something Goes Wrong The Windows operating system is not working ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services.

  • Page 120: The Windows Operating System Can Help You

    ❖ Click or touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 121: Power And The Battery

    If Something Goes Wrong Power and the battery From the list of device(s), double-click or touch the device type. To view the device(s) installed, double-click or touch the device. The operating system displays the device Properties dialog box, which provides an array of tabs. They may include: ❖...
  • Page 122 This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for other product information.

  • Page 123: Keyboard Problems

    If Something Goes Wrong Keyboard problems Keyboard problems NOTE To capture a print screen of the entire screen, press the key. (This only applies to models with a FN + PRTSC 10-key keypad.) To capture only the active window displayed, press while simultaneously pressing the key.
  • Page 124 If Something Goes Wrong Display problems ❖ Try adjusting the contrast and brightness controls on the external monitor. ❖ Press to make sure the display priority is not set for the built-in screen. The screen does not look correct. Choose a theme for your desktop background, under , in Change the visuals and sounds on your computer panel.

  • Page 125: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them.

  • Page 126: Sound System Problems

    If Something Goes Wrong Sound system problems Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If you have been using your computer for a long time, your files may have become fragmented.

  • Page 127: Printer Problems

    If Something Goes Wrong Printer problems The computer emits a loud, high-pitched noise. This is feedback between the microphone and the speakers. It occurs in any sound system when input from a microphone is fed to the speakers and the speaker volume is too loud. Adjust the volume control.

  • Page 128: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users.

  • Page 129: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits NOTE To enable or disable wireless communication, use the For more information see “TOSHIBA Function F12 key. Keys” on page 138. ❖ Use IPCONFIG to verify that the computer has a useful...

  • Page 130: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits ❖ Copy files to a rewritable external storage device. ❖ Connect your computer to the office network and copy files to your network partition. Some people use a combination of these methods, backing up all files weekly and copying critical files to external media on a daily basis.
  • Page 131 If Something Goes Wrong Develop good computing habits effective than uninstalling the hardware or software, which often leaves behind unwanted files and settings. It is also easy to undo a restore point selection, if you change your mind. Follow these steps to create a restore point using the System Restore utility: From the Start screen, type .
  • Page 132 No additional software is required. Most of the optical disc drives built into recent Toshiba portable computer models can write to (or ‘burn’) as well as read from optical discs.
  • Page 133 If Something Goes Wrong Develop good computing habits Follow these steps to back up your computer or files to optical discs, or a storage drive: NOTE You cannot back up the computer while running on battery power. Connect the AC adaptor before continuing.
  • Page 134 USB Sleep and Charge is not working. USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary.

  • Page 135: If You Need Further Assistance

    If you need further assistance ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary. For more information, see “Enabling/Disabling USB Sleep and Charge”...

  • Page 136: Contacting Toshiba

    Marketing and product information in the accessories.toshiba.com Accessories information in the USA www.toshiba.ca Canada www.toshiba-Europe.com Europe www.toshiba.co.jp/index.htm Japan latin.toshiba.com Mexico and all of Latin America acclaim.toshiba.com Toshiba USA Self-Service support web site laptopforums.toshiba.com Community discussion forums for Toshiba laptop users...

  • Page 137: Toshiba's Worldwide Offices

    Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 138: Appendix A: Toshiba Function Keys

    Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Search ❖ Brightness control ❖...

  • Page 139: Search

    TOSHIBA Function Keys Functions Search This TOSHIBA Function key launches the Search function. Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness.

  • Page 140: Output (Display Switch)

    TOSHIBA Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options, “Directing the display output when you turn on the computer” on page ❖ PC screen only ❖ Duplicate ❖...

  • Page 141: Disabling Or Enabling The Touch Pad

    This TOSHIBA Function key allows you to start playing or pause the media currently playing. This TOSHIBA Function key allows you to go to the next track. This TOSHIBA Function key decreases the volume.

  • Page 142: Disabling Or Enabling Wireless Devices

    Enables the wireless antenna (Airplane mode is OFF). Zoom In/Out This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. Keyboard Backlight This TOSHIBA Function key enables/disables the keyboard backlight. (Available on certain models.)

  • Page 143: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 144: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 145 Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory external Serial Advanced Technology eSATA Attachment File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC...
  • Page 146 Glossary Secure Digital Synchronous Dynamic Random Access Memory SDRAM Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix technology.
  • Page 147 Glossary —A copy of a file, usually on a removable disk, kept in backup case the original file is lost or damaged. BIOS —See Basic Input/Output System (BIOS) —The speed at which a communication device, such baud rate as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily bits per second the same as bits per second).
  • Page 148 Glossary —A section of very fast memory in which frequently used cache information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s CPU cache, L1 cache, L2 cache main memory. See also CD-ROM —An individual compact disc.
  • Page 149 Glossary —A device that controls the transfer of data from a controller computer to a peripheral device and vice versa. For example, disk drives, monitors, keyboards, and printers all require controllers. Central Processing Unit (CPU) —See —A section of very fast memory residing between CPU cache the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute...
  • Page 150 Glossary —A round, flat piece of material, designed to be read from disc and written to by optical (laser) technology, and used in the production of optical discs, such as CDs and DVDs. disk Compare —A round, flat piece of material that can be magnetically disk influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks.
  • Page 151 Glossary —A technique in which a device or program imitates emulation another device or program. disable —To turn on a computer option. See also enable —An external device that supports hot swapping and eSATA fast data transfer. Very useful in storing and transferring large files.
  • Page 152 One A/V component can control another while using this HDMI function, if connected with HDMI cables. See also —A feature of many Toshiba computers that saves Hibernation to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off.
  • Page 153 Glossary —The ability to add or remove devices from a hot swapping computer while the computer is running and have the operating system automatically recognize the change. —A small image displayed on the screen that represents a icon function, file, or program. —A method of refreshing a computer screen, in interlaced which only every other line of pixels is refreshed.
  • Page 154 Glossary —A type of display that uses a LCD (Liquid Crystal Display) liquid substance between two transparent electrode panels. When an electric current passes through the electrodes, the molecules in the liquid form a crystalline pattern that polarizes the light passing through it. A filter over the electrodes permits only non-polarized light to pass to the surface of the display, creating light and dark pixels.
  • Page 155 Glossary —A collection of computers and associated devices network that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. —A method of refreshing a computer screen, non-interlaced in which each pixel of every line is refreshed as the electron beam scans across and down the screen.
  • Page 156 Glossary —Generally, refers to the computer’s ability to Plug and Play automatically configure itself to work with peripheral devices. When capitalized, refers to a standard that, when followed by a device manufacturer, allows a computer to configure itself automatically to work with the device. —An icon (usually an arrow) that moves on the screen pointer when you slide your finger across the touch pad or move a...
  • Page 157 Glossary —A measure of the sharpness of the images that resolution can be produced by a printer or displayed on a screen. For a printer, resolution is expressed in dots per inch (dpi). For a screen, it is expressed as the number of pixels available horizontally and vertically.
  • Page 158 Glossary —Displays the new Windows operating system Start screen look and feel. —A feature of some Windows operating systems that Suspend allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again.
  • Page 159 Glossary World Wide Web —See —A registered trademark term of the Wi-Fi Alliance that Wi-Fi stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components. —The worldwide network of Web World Wide Web (www) sites linked together over the Internet.

  • Page 160: Index

    Index battery life 74 care 83, 84 AC adaptor 38 changing 83 AC power 75 charge indicator light 39 AC power light 38 charge time 75 indicator light 78 charger 75 accessing charging 39, 75 network 92 charging the real-time clock adding (RTC) 76 memory 44...
  • Page 161 Index setting notifications 79 taking care of 83 data/entire system backup battery indicator light 78 troubleshooting 132 BIOS Setup desktop see System Settings 105 creating new icon 89 exploring the 88 icons 89 caring for your computer 61 recycle bin 89 changing standard features 87, 88 battery 83...
  • Page 162 90 recovery 44 ON/OFF 78 keyboard ON/OFF indicator light 78 function keys 68 online resources special Windows keys 68 Toshiba 72 troubleshooting 123 optional external devices using 67 adding 43 keys function keys 68 password deleting a supervisor 101...
  • Page 163 29 printer power plan options 81 troubleshooting 127 video cables 59 problem solving Service Station 111 contacting Toshiba 136 setting Startup options 117 low battery notifications 79 setting up AC adaptor 38 real-time clock (RTC) battery 75...
  • Page 164 Toshiba a drive 125 online resources 72 power and battery 121 registering computer printer 127 Toshiba Web site 41 restore points 130 worldwide offices 137 screen does not look correct/ TOSHIBA Application Installer 112 flickers 124 TOSHIBA Function key...
  • Page 165 Index Windows charms 87 USB Sleep and Charge cannot use 134 Windows key 68 USB Wakeup function Windows operating system does not work 135 desktop 88, 95 Windows operating system not troubleshooting 116 working 116 Windows Store 90 Windows OS can help you 120 wireless networking 91 wireless networking 128 troubleshooting 128...

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