Technical Support - LogLogic LX 510 Quick Start Manual

Technical Support

Technical Support
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LogLogic Log Source Configuration Guide — Describes how to support log data from
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various log sources. There is a separate manual for each supported log source. These
documents include documentation on LogLogic Collectors as well as documentation
on how to configure log sources to work with the LogLogic solution.
LogLogic Collector Guides — Describe how to implement support for using a LogLogic
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Collector for specific log sources such as IBM i5/OS and ISS Site Protector.
LogLogic Web Services API Implementation Guide — Describes how to implement the
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LogLogic Web Services APIs to manage reports, manage alerts, perform searches, and
administrate the system.
LogLogic Syslog Alert Message Format Quick Reference Guide — Describes the LogLogic
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Syslog alert message format.
LogLogic Online Help — Describes the Appliance user interface, including descriptions
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for each screen, tab, and element in the Appliance.
LogLogic is committed to the success of our customers and to ensuring our products
improve customers' ability to maintain secure, reliable networks. Although LogLogic
products are easy to use and maintain, occasional assistance might be necessary. LogLogic
provides timely and comprehensive customer support and technical assistance from
highly knowledgeable, experienced engineers who can help you maximize the
performance of your LogLogic Appliances.
To reach the LogLogic Support team:
Telephone:
Toll Free — 1-800-957-LOGS
Local —1-408-834-7480
Europe, Middle East, Africa (EMEA) or Asia Pacific (APAC): + 44 (0) 207 1170075 or
+44 (0) 8000 669970
Email: support@loglogic.com
Support Website: http://www.loglogic.com/services/support
When contacting Customer Support, be prepared to provide the following information:
Your name, e-mail address, phone number, and fax number
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Your company name and company address
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Your machine type and release version
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Serial number located on the back of the Appliance or the eth0 MAC address
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A description of the problem and the content of pertinent error messages (if any)
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Quick Start Guide