25.0x. Document changes include removal of: redundant content; references to equipment types except Options 11C, 51C, 61C, and 81C; and references to previous software releases. August 1999 Standard 3.00. August 1999 Standard 2.00. June 1999 Standard 1.00. M3900 Series Telephones Description, Installation and Administration...
Page 4
Page 4 of 86 553-3001-216 Standard 4.00 April 2000...
Page 9 of 86 Preface This guide provides feature, expansion module, and specification information for the M3900 Series Meridian Digital Telephones. Other documentation For more information, refer to the following documentation: • Digital Telephone Line Engineering (553-2201-180) • Spares Planning (553-3001-153) •...
Page 10
Page 10 of 86 Preface 553-3001-216 Standard 4.00 April 2000...
M3902 Basic Telephone 23 • M3903 Enhanced Telephone 24 • M3904 Professional Telephone 26 • M3905 Call Center Telephone 28 Reference list The following are the references in this section: • Software Conversion Procedures (553-2001-320) M3900 Series Telephones Description, Installation and Administration...
Page 12
The M3900 Series telephones communicate with the Meridian 1 through digital transmission over standard twisted pair wiring. The M3900 Series Meridian Digital Telephone can interface with all versions of the Intelligent Peripheral Equipment (IPE) Digital Line Card (DLC). The DLC supports 16 voice ports and 16 data ports. The system software assigns a Terminal Number (TN) to each port in the system.
Functional description Page 13 of 86 Enhancements for X11 Release 25 Seven enhancements to the M3900 Series telephones are introduced with X11 Release 25. These enhancements are: • Context Sensitive Soft Keys (M3903 and M3904) • Set-to-Set Messaging (M3903 and M3904) •...
Page 14 of 86 Functional description • Call Forward (CFW) • Ring Again (RGA) • Call Park (PRK) • Ringing Number Pickup (RNP) • Speed Call (SCU/SCC/SSU/SSC) • Privacy Release (PRS) • Charge Account (CHG) • Calling Party Number (CPN) Set-To-Set Messaging The Set-to-Set Messaging feature provides a visual message from one M3900 telephone to another M3900 telephone when a user makes a call to that...
Note: When names are copied to the Personal Directory (M3904) the names are listed by first name. • the system administrator to configure Meridian Administration Tools (MAT) to download the directory database manually or automatically to the system M3900 Series Telephones Description, Installation and Administration...
Quit Key or the Applications Key. The MAT Corporate Directory utility gathers data from the MAT databases and downloads it to the Meridian 1 system. To use the Corporate Directory utility, MAT 6.6 or later must be installed.
Flash Download Flash Download provides the ability to download a new version of firmware from the Meridian 1 to a single M3900 Series telephone, or to a range of M3900 Series telephones. For X11 Release 25, this feature is applicable to M3902, M3903, M3904, and M3905 telephones.
Peripheral Software DownLoad (PSDL) files. Please see Software Conversion Procedures (553-2001-320) for information on software installation. General features The specific characteristic of the five models of the M3900 Series telephones is found on the following pages. Refer to: • “M3901” on page 22 •...
Fixed Feature Keys The Fixed Feature Keys (see Table 2) are the feature keys on the M3900 Series Meridian Digital Telephone that are prelabeled with the assigned feature. The Fixed Feature Keys appear on the telephone with text or icon labels.
Page 20
Page 20 of 86 Functional description Table 2 Fixed Feature Key text and icon labels (Part 2 of 3) Feature Text Key Label Icon Key Label Call Log (M3903) Call Log Shift Shift Application Applications Navigation Copy Copy Quit Quit Quit Transfer Transfer...
Soft Keys (self-labeled) The Soft Keys (self-labeled) are the three (M3902) or four (M3903, M3904, and M3905) keys located below the display on the M3900 Series Meridian Digital Telephones. The labels and corresponding functionality of these keys change depending on the features available or the application in use.
LED Figure 2 M3902 LCD display Message Waiting Light/ Incoming Call Indicator One Line (DN) Programmable Soft Keys (self-labeled) Options Message Transfer Handsfree Key Hold Goodbye Volume Control Bar 553-8624 Mute M3900 Series Telephones Description, Installation and Administration...
Page 24 of 86 Functional description M3903 Enhanced Telephone The features of the M3903 include: • two Programmable Line/Feature Keys (self-labeled) which have two layers each, giving the user access to four Line/Feature keys • four Interactive Soft Keys (self-labeled) that change functionality depending on the features available or the application in use •...
Page 25
Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) Context Sensitive Soft Keys (self-labeled) Copy Handsfree Key Fixed Feature Keys Shift Volume Control Bar Applications Navigation Keys Headset Call Log Mute Options Message Quit 553-8625 M3900 Series Telephones Description, Installation and Administration...
Page 26 of 86 Functional description M3904 Professional Telephone The features of the M3904 telephone include: • six Programmable Line/Feature Keys (self-labeled) which have two layers each, giving the user access to 12 Line/Feature keys • four Interactive Soft Keys (self-labeled) that change functionality depending on the features available or the application in use •...
Page 27
Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) Context Sensitive Soft Keys (self-labeled) Handsfree Key Fixed Feature Keys Shift Copy Volume Control Bar Applications Headset Navigation Keys Mute Directory/Log Options Quit Message 553-8626 M3900 Series Telephones Description, Installation and Administration...
Page 28 of 86 Functional description M3905 Call Center Telephone The features of the M3905 Call Center Telephone include: • eight Programmable Line/Feature Keys (self-labeled), giving the user access to eight Line/Feature Keys • four Interactive Soft Keys (self-labeled) that change functionality depending on the features available or the application in use •...
Page 29
Note: The system administrator can configure four of the bottom six Fixed Feature Keys (Make Busy, Not Ready, Supervisor and Emergency) to Feature Keys that suit the business needs of the Call Center user. M3900 Series Telephones Description, Installation and Administration...
Page 30
Page 30 of 86 Functional description 553-3001-216 Standard 4.00 April 2000...
Configure the M3901, M3902, M3903, M3904, and M3905 telephone 33 • Configure for Corporate Directory and Set-to-Set Messaging 37 • To clear or reset a Directory Password for the M3900 Series telephone 38 • Configure the Virtual Office Flexible Feature Codes 39 •...
To configure the M3900 Series Meridian Digital Telephones and related features, follow the procedures in the following tables: • “LD 11 – Configure the M3900 Series Digital Telephone,” on page 33 • “LD 11 – Configure the Server-based Applications (Corporate Directory and Set-to-Set Messaging),”...
Configure the M3900 Series Meridian Digital Telephone Page 33 of 86 Configure the M3901, M3902, M3903, M3904, and M3905 telephone LD 11 – Configure the M3900 Series Digital Telephone (Part 1 of 4) Prompt Response Description REQ: New data. Change current data.
Page 34
Page 34 of 86 Configure the M3900 Series Meridian Digital Telephone LD 11 – Configure the M3900 Series Digital Telephone (Part 2 of 4) Prompt Response Description d...d Designator. d...d = represents an Office Data Administration System (ODAS) Station Designator of 1-6 alphanumeric characters.
Page 35
Configure the M3900 Series Meridian Digital Telephone Page 35 of 86 LD 11 – Configure the M3900 Series Digital Telephone (Part 3 of 4) Prompt Response Description aaaa Class of Service options where aaaa: = (GRLD) Group Listening Denied, (M3902, M3903, M3904, M3905).
Page 36
Page 36 of 86 Configure the M3900 Series Meridian Digital Telephone LD 11 – Configure the M3900 Series Digital Telephone (Part 4 of 4) Prompt Response Description xx aaa yyyy Telephone function key assignments where: xx = key number. aaa = key name or function.
Configure the M3900 Series Meridian Digital Telephone Page 37 of 86 Configure for Corporate Directory and Set-to-Set Messaging LD 11 – Configure the Server-based Applications (Corporate Directory and Set-to-Set Messaging) Prompt Response Description REQ: New data. Change current data. TYPE:...
Page 38 of 86 Configure the M3900 Series Meridian Digital Telephone To clear or reset a Directory Password for the M3900 Series telephone LD 32 – Clear Personal Directory Password for M3900 set Prompt Response Description CPWD l s c u Change Directory Password.
Configure the M3900 Series Meridian Digital Telephone Page 39 of 86 Configure the Virtual Office Flexible Feature Codes LD 57 – Configure the Flexible Feature Codes for the Virtual Office feature Prompt Response Description Add new data block information. Change data block information.
Page 40 of 86 Configure the M3900 Series Meridian Digital Telephone Print a list or count of Virtual Office telephones LD 81 – Print a list or count of telephones with a specified class of service or feature Prompt Response Description LST = Print list of telephones.
3904H 3904H = M3904 Host Terminal. Note 1: The only telephone types of the M3900 Series that can be configured as a Virtual or Host Terminal are the M3903 and M3904. Note 2: The Print TNB and List TNB requests always show the logged-off TNB data.
Page 42 of 86 Configure the M3900 Series Meridian Digital Telephone Configure parameters for System-wide Flash Download LD 97 – Configure parameters for System-wide Flash Download (Part 1 of 2) Prompt Response Description Change Flash Download Parameters. Print Flash Download Parameters.
Page 43
(NO) System-wide Flash Download control option NO = Conditional (default). System-wide Flash Download (via FDLS in LD 32) applies only to an M3900 series set whose flash firmware <CR> version is different from the version currently found on the system disk YES = Forced.
Initiate conditional download to an M3900 Series telephone when it becomes idle. FDLF l s c u initiate a forced download to an M3900 Series telephone regardless of its version and state. FWVU l s c u Query and print the firmware versions currently on an M3900 Series telephone.
= the flash firmware version M3900 Series key descriptions This section provides key description and key configuration information for each model of the M3900 series. This section also shows the physical placement of the keys on each model: M3901, M3902, M3903, M3904, and M3905.
Page 46
Page 46 of 86 Configure the M3900 Series Meridian Digital Telephone Table 3 M3901 key description Key Number Description Key 4 Feature or Auto Dial. Key 5 Feature or Auto Dial. Note: The system administrator can configure Keys 1 - 5 with any feature that does not require a display (DAG, DWG, DSP and RMK).
Configure the M3900 Series Meridian Digital Telephone Page 47 of 86 M3902 key descriptions Table 4 gives a description of the keys on the M3902. Figure 7 shows the physical placement of the keys on the M3902. Table 4 M3902 key description...
Page 48 of 86 Configure the M3900 Series Meridian Digital Telephone Figure 7 M3902 key positions Key 2 Key 1 Key 3 Key 0 Key 4 Key 5 553-9126 M3903 key descriptions Table 5 gives a description of the keys on the M3903. Figure 8 shows the physical placement of the keys on the M3903.
Page 49
Configure the M3900 Series Meridian Digital Telephone Page 49 of 86 Table 5 M3903 key description (Part 2 of 3) Description Key 3 Secondary Directory Number or Feature or Auto Dial. Note: Keys 1-3 cannot be configured as: • 3 Party Conference •...
Page 50
Page 50 of 86 Configure the M3900 Series Meridian Digital Telephone Table 5 M3903 key description (Part 3 of 3) Description Key 24 Privacy Release. Key 25 Charge Account. Key 26 Calling Party number. Keys 27-31 NUL. Figure 8 M3903 key positions...
Configure the M3900 Series Meridian Digital Telephone Page 51 of 86 M3904 key descriptions Table 6 gives a description of the keys on the M3904. Figure 9 shows the physical placement of the keys on the M3904. Table 6 M3904 key description (Part 1 of 2)
Page 52
Page 52 of 86 Configure the M3900 Series Meridian Digital Telephone Table 6 M3904 key description (Part 2 of 2) Description Key 18 A03 (3 Party Conference) or the A06 (6 Party Conference). Key 19 Call Forward. Key 20 Ring Again.
Page 53
Configure the M3900 Series Meridian Digital Telephone Page 53 of 86 Figure 9 M3904 key positions Key [4,10] Key [5,11] Key [3,9] Key [2,8] Key [1,7] Key [0,6] Key [17,20,23] Key [18,21,24] Key [19,22,25] 553-9128 Key 16 M3900 Series Telephones Description, Installation and Administration...
Page 54 of 86 Configure the M3900 Series Meridian Digital Telephone M3905 key descriptions Table 7 gives a description of the keys on the M3905. Figure 10 shows the physical placement of the keys on the M3905. Table 7 M3905 key description (Part 1 of 3)
Page 55
Configure the M3900 Series Meridian Digital Telephone Page 55 of 86 Table 7 M3905 key description (Part 2 of 3) Description Key 8-11 Configured as one of the following standard Call Center features: Key 8 = * Make Set Busy Key 9 = * Not Ready (must have CLS = AGN).
Page 56
Page 56 of 86 Configure the M3900 Series Meridian Digital Telephone Table 7 M3905 key description (Part 3 of 3) Description Key 25 Charge Account. Key 26 Calling Party Number. Keys 27-31 NUL. Figure 10 M3905 key positions Key 3...
Personal Directory PC Utility 61 • Expansion Modules 62 • External Alerter and Recording Interface 62 • Handset option for the M3905 Call Center Telephone 63 • Headset options 63 • Telephone Wall Mount Kit 63 M3900 Series Telephones Description, Installation and Administration...
Page 58
Page 58 of 86 Hardware options Table 8 lists the features and optional hardware available for each M3900 series telephone. Table 8 M3900 Series telephone accessories Accessory M3901 M3902 M3903 M3904 M3905 Accessory Connection Supports Supports Supports Supports Module (ACM)
PC Utility External Alerter and Recording Interface Display Expansion Module (1) Computer Telephony Integration Adapter (CTIA) Note: Not all of the above accessories are supported on all telephones in the M3900 Series portfolio. M3900 Series Telephones Description, Installation and Administration...
M3900 telephone. An RS-232C cable is required to connect the PC to the CTIA. The CTIA connects to the M3900 Series telephone through the Accessory Connection Module (ACM). The CTIA is a small cartridge accessory and can be inserted into either the small or large footstand opening.
An RS-232C cable is required to connect the PC to the Personal Directory PC Utility Interface Cartridge. The cartridge connects to the M3900 Series telephone through the Accessory Connection Module (ACM). The Personal Directory PC Utility Interface Cartridge is a small cartridge accessory and can be inserted into either the small or large footstand opening.
Display-based Expansion Module to a M3904. Key-based Expansion Module The Key-based Expansion Module (KBA) attaches to the M3904 and M3905 Meridian Digital Telephone. The KBA provides 22 additional Line/Feature Keys. You can attach a maximum of two Key-based Expansion Modules to the M3904 and M3905.
M3903, M3904 and M3905 telephone to the wall. The Wall Mount Kit is available from your local Nortel Networks distributor. The M3901 and M3902 have built in wall mount brackets. M3900 Series Telephones Description, Installation and Administration...
Page 65 of 86 Installation Content list The following are the topics in this section: • This section provides installation instructions for the M3900 Series telephone and accessories. 66 • To install the M3900 Series Meridian Digital Telephones 66 •...
Page 66 of 86 Installation This section provides installation instructions for the M3900 Series telephone and accessories. To install the M3900 Series Meridian Digital Telephones Complete the wiring and cross-connections (loop power). Connect the telephone to the connecting block. Place the telephone upright on the desk in the normal operating position.
Slide the footstand down (using the plastic hinges) about 7 mm (1/4 in.) and swing the footstand away from the telephone base. Snap the ACM into the rectangular opening on the back of the telephone. Connect the ACM cable to the back of the telephone. M3900 Series Telephones Description, Installation and Administration...
Page 68 of 86 Installation Put the ACM attached ribbon cable into the track running down the back of the telephone base. Put the hard plastic cable cover over the ACM ribbon cable. Snap the ACM plastic cable cover into place. Place the footstand on the hinges.
The Analog Terminal Adapter (ATA) allows an off-the-shelf analog device (FAX, modem, or analog telephone (500/2500)) to work simultaneously with your M3902, M3903, M3904, or M3905 Meridian Digital Telephone. The ATA is not supported on the M3901 telephone. M3900 Series Telephones Description, Installation and Administration...
Page 70
Page 70 of 86 Installation Install the Accessory Connection Module (ACM) into your M3900 Series Meridian Digital Telephone (refer to the ACM Installation) before you install your ATA. The ACM provides connection capabilities between the M3902, M3903, M3904, and M3905 telephones and the ATA.
Page 71
Red light off indicates that there is no power going to the ATA or the unit is not operating correctly. Check the power connections to the ATA. If problems continue, contact your system administrator. M3900 Series Telephones Description, Installation and Administration...
Installation Flexible voice and data capabilities allow you to have continuous use of both the Meridian Digital Telephone and the attached analog device. Your system administrator configures the flexible voice and data capabilities for your telephone on the system equipment. Contact your system administrator for more information about flexible voice and data capability.
To install the Key-based Expansion Module The Key-based Expansion Module provides 22 additional line/feature keys for the M3904 and M3905 Meridian Digital Telephone. You can add up to two Key-based Expansion Modules providing a total of 75 line/feature keys. To install the Key-based Expansion Module: While depressing the telephone tilt handle, pull the telephone away from the footstand until it clears the final stop.
Page 74 of 86 Installation Plug the cable from the Module into the 10-pin connection port on the telephone. Wrap the clamp (provided) around the cable, and screw the clamp into the back of the telephone with a 3x8 mm screw (provided). Thread the cable through the opening in the side of the telephone.
There are five tabs and two hidden snaps on the HookSwitch cover. There are two tabs along the right and three along the bottom edge (Front view). To remove the cover, the hidden snaps must be released (Rear view). M3900 Series Telephones Description, Installation and Administration...
Page 76
Page 76 of 86 Installation To remove the HookSwitch cover: Ease the cover to the left and pull on the left side to release the left snap. While holding the left snap out, ease the cover to the right and pull on the right side to release the right snap.
The key releases immediately after pressure is applied. Note: If the key does not release, remove it. Attempt the installation again making sure that the posts and the slots are properly aligned. M3900 Series Telephones Description, Installation and Administration...
Page 78
Page 78 of 86 Installation 553-3001-216 Standard 4.00 April 2000...
Line engineering 83 Reference list The following are the references in this section: • Digital Telephone Line Engineering (553-2201-180) This section addresses special considerations for the M3900 Series Meridian Digital Telephone: • temperature and humidity • safety and electromagnetic compatibility •...
Page 80 of 86 Environmental and safety considerations Temperature and humidity Operating state: Temperature range 0° to 50°C (32° to 104°F) Relative humidity 5% to 95% (noncondensing). At temperatures above 34°C (93°F) relative humidity limited to 53 mbar of water vapor pressure. Storage: Temperature range –50°...
Environmental and safety considerations Page 81 of 86 Safety and Electromagnetic Compatibility The M3900 Series Meridian Digital Telephones have been tested and found to comply with the following Safety and Electromagnetic Compatibility (EMC) Standards. Safety Description EN 60950 / Safety of Information Technology Equipment IEC 950 including Electrical Business Equipment (Europe).
M3900 Series Digital Telephone. Line engineering The M3900 Series Meridian Digital Telephones use twisted pair wiring on transmission lines determined by the rules in Digital Telephone Line Engineering (553-2201-180). The maximum acceptable loop length is 1067 m.
Page 84
Page 84 of 86 Environmental and safety considerations 553-3001-216 Standard 4.00 April 2000...
Accessory Connection Module Analogue Terminal Adapter Class of Service CCOS Controlled Class of Service Call Progress Monitor CPND Calling Party Name Display Display-Based Accessory (Configuration prompt for Display-based Expansion Module) Digital Line Card Directory Number M3900 Series Telephones Description, Installation and Administration...
Page 86
Page 86 of 86 List of Acronyms Electronic Industries Association Federal Communications Commission Flexible Feature Code Intermediate Distribution Frame Key-Based Accessory (Configuration prompt for Key-based Expansion Module) Liquid Crystal Display Light Emitting Diode (lamp) Main Distribution Frame Make Set Busy Message Wait Indicator SCPL Station Controlled Password Length...
Page 88
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. SL-1 and Meridian 1 are trademarks of Nortel Networks. Publication number: 553-3001-216 Document release: Standard 4.00...
Need help?
Do you have a question about the M3900 Series and is the answer not in the manual?
Questions and answers