Introduction; Program Highlights; Installation Services - NEC NECCare Gold Express5800/320Fd Service Manual

Introduction

Warranty Registration

Program Highlights

Installation Services

NEC Corporation of America, "NECAM", offers one of the
strongest warranty programs in the computer industry. This
document will focus on the NECCare Gold Warranty Program
for the Express5800/320Fd Fault Tolerant Server.
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information of your new NEC
product you will be entitled to utilize NEC's online Self-
Support web site. You will find such information as; product
updates, specific warranty coverage for your product or you
can initiate technical support for your questions all from one
location.
NEC Corporation of America's NECCare Gold Warranty
Program offers you the following benefits:
3-Years Gold Warranty coverage
■
3-Years Customer Replacement Units (CRU) parts
■
replacement:
For those parts designated as CRU, NECAM will
♦
provide a Next Day Advanced part shipment to the
customer.
24x7 toll-free hardware technical phone support in the
■
continental US and Canada
24x7 Email Alert Monitoring
■
1-Year telephone support for VMWare (from the initial time
■
of purchase)
NEC installation services are required when implementing an
NEC Express5800/300 Series Server. Installation services are
fee-based and will be conducted by an NEC Engineer and or by
a Certified NEC Service Provider.
Requires preplanning for installation by NECAM and the
■
Customer. An Installation Site Preparation Guide will be
delivered and agreed upon between the Customer and
NECAM prior to installation. This document will provide an
outline of the installation plans and processes.
NECCare Service