Advertisement
Available languages
Available languages
YourStory
Statement of Limited Warranty
™
Part 1—General Terms
This Statement of Limited Warranty includes part 1—general Terms, part 2—country-Specific Terms, and part 3—Warranty Information. The
terms of part 2 replace or modify those of part 1. The warranties provided by pROvO cRAfT AND NOvELTy, INc.® ("pROvO cRAfT") in
this Statement of Limited Warranty (this "Limited Warranty") apply only to Machines you purchase for your use, and not for resale. The term
"Machine" means a yourStory™, its features and elements. Nothing in this Warranty affects any statutory rights of consumers that cannot
be waived or limited by contract.
What This Warranty Covers
pROvO cRAfT warrants that each Machine 1) is free from defects in materials and workmanship and 2) will perform substantially as de-
scribed in the accompanying User Manual. The warranty period for a Machine starts on the original Date of purchase and is specified in part
3—Warranty Information. The date on your invoice or sales receipt is the Date of purchase. A part that replaces a removed part will assume
the warranty service status of the removed part. This Warranty applies only in the country or region in which you purchased the Machine.
ThIS WARRANTy IS yOUR EXcLUSIvE WARRANTy AND REpLAcES ALL OThER WARRANTIES OR cONDITIONS, EXpRESS OR IMpLIED,
INcLUDINg, BUT NOT LIMITED TO, IMpLIED WARRANTIES OR cONDITIONS Of MERchANTABILITy AND fITNESS fOR A pARTIcULAR
pURpOSE.
What This Warranty Does Not Cover
This Limited Warranty does not cover: a Machine that, in pROvO cRAfT's judgment, has been subjected to mishandling, abuse, accident,
alteration, modification, tampering, negligence, misuse (including but not limited to use beyond the Machine's capacity or capability), use
with a product for which pROvO cRAfT is not responsible, use in a business or for commercial purposes, use in an unsuitable physical or
operating environment (including but not limited to exposure to water, flammable liquids, or explosive or corrosive gasses or substances),
faulty installation, or lack of reasonable care, use or operation of a Machine that is used in any way that is not contemplated in the documen-
tation for the product, or This Limited Warranty does not cover a Machine if the model or serial number has been altered, tampered with,
defaced or removed. This Limited Warranty also does not cover damage that occurs in or after shipment, damage that occurs due to acts of
god, failures due to a power surge, and cosmetic damage. In addition, this Limited Warranty does not apply to any sales in which
pROvO cRAfT, the sellers, or resellers expressly disclaim their warranty obligation pertaining to the Machine. Improper or incorrectly
performed maintenance or repair voids this Limited Warranty. pROvO cRAfT does not warrant uninterrupted or error-free operation of a
Machine.
Any technical or other support provided for a Machine under warranty, such as assistance with "how-to" questions and those regarding
Machine set-up and installation, is provided WIThOUT WARRANTIES Of ANy kIND.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact yourStory™ customer care at the following web site
www.provocraft.com/yourstory/warranty
What PROVO CRAFT Will Do to Correct a Problem
When you contact customer service, you must follow the problem determination and resolution procedures that pROvO cRAfT specifies.
An initial diagnosis of your problem can be made either by a technician over the telephone or electronically by access to www.provocraft.
com/yourstory. The type of warranty service applicable to your Machine is specified in part 3—Warranty Information.
you are responsible for following the instructions that pROvO cRAfT provides.
If your problem can be resolved with a customer Replaceable Unit ("cRU"), pROvO cRAfT will ship the cRU to you for you to install.
If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone or
electronically, or with a cRU, pROvO cRAfT will either, at its discretion, 1) repair it to make it function as warranted, or 2) replace it with
one that is at least functionally equivalent.
If yourStory
customer service deems it necessary to return the Machine to pROvO cRAfT for warranty service, customer service will issue
™
a Return Material Authorization (RMA). Upon obtaining an RMA from customer service, you must ship the Machine with a copy of your proof
of purchase, and a letter containing the RMA, your name, return shipping address, and a brief written description of the problem to the
pROvO cRAfT Authorized care center.
The RMA number must appear on the outside of the shipping box. Only Machines bearing a valid RMA will be accepted by pROvO cRAfT.
Unless pROvO cRAfT directs otherwise, we recommend you insure the shipment for the purchase price of the Machine. The costs of such
insuring/shipping are your responsibility. pROvO cRAfT, at its sole discretion, will either repair or replace your Machine, and return it ship-
ping prepaid to the address you provide in the letter included in your return.
If you have any questions regarding these warranties, please contact us: www.provocraft.com/yourstory/warranty
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item pROvO cRAfT replaces becomes its property and the
replacement becomes yours. you represent that all removed items are genuine and unaltered. The replacement item assumes the warranty
service status of the replaced item.
Your Additional Responsibilities
Before pROvO cRAfT exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under
warranty service.
you also agree to:
1.) Ensure that the Machine or part is free of any legal obligations or restrictions that prevent its exchange; and 2.) If you do not own the
Machine, obtain authorization from the owner to have pROvO cRAfT service the Machine.
Limitation of Liability
EXcLUSIvE REMEDy: ThE EXcLUSIvE AND SOLE REMEDy UNDER ThIS LIMITED WARRANTy IS ThE REpLAcEMENT Of ThE DEfEcTIvE
MAchINE OR pARTS AS SpEcIfIED ABOvE. pROvO cRAfT EXpRESSLy EXcLUDES ANy AND ALL LIABILITy fOR INcIDENTAL AND cON-
SEqUENTIAL LOSSES, DAMAgES AND EXpENSES ARISINg fROM ANy pRODUcT DEfEcT, OR OThERWISE, TO ThE MAXIMUM EXTENT
pERMITTED By LAW. WIThOUT LIMITINg ThAT EXcLUSION, pROvO cRAfT ALSO EXpRESSLy EXcLUDES ANy LIABILITy fOR INjURIES
AND LOSSES TO pROpERTy ThAT RESULT fROM ThE OpERATION, pROpER OR IMpROpER, Of A MAchINE, TO ThE MAXIMUM EXTENT
pERMITTED By LAW.
TO ThE MAXIMUM EXTENT pERMITTED By LAW, pROvO cRAfT EXpRESSLy EXcLUDES LIABILITy fOR ANy LOSS Of USE Of A MA-
chINE, INcONvENIENcE OR DAMAgES Of ANy chARAcTER, WhEThER DIREcT, SpEcIAL, INcIDENTAL OR cONSEqUENTIAL (INcLUD-
Advertisement
