Service And Support - NEC XM37 User Manual

Service and Support Policies
NEC Technologies is committed to providing the highest quality service
and support for your MultiSync presentation monitor. A customer
service group that is dedicated to the support of this product line is
available to provide a single point of contact for technical support,
trouble shooting, service and repair issues.
Please address all questions concerning the following subjects to the
phone number listed below:
For technical support or any questions concerning the
operation of this product.
To arrange for on-site repair service during the warranty period
or after its expiration.
For the location of your nearest authorized NEC service center.
To report a DOA product and verify its status for return
authorization.
1-800-836-0655
Due to the size and weight of large screen presentation monitor
products, it is preferable to solve problems on-site rather than to incur
the expense and risk of damage in return shipping.
policies and procedures make it as effortless as possible for you to
receive factory authorized and trained service at your location.
Eligibility/Return for Exchange Procedure
If a product is suspected of being DOA, customers must call NECTECH
VSD Technical Support. A representative will assist in making the
product fully functional or verify it as a DOA.
VSD Technical Support 1-800-836-0655
NEC technical support will provide a procedure for repair instead of
exchange.
If the product is determined to be DOA, the Technical Support
Representative will request the following information in order to issue a
Material Return Authorization (MRA) number:
Product model number
Serial number
A complete description of the problem
If approved, an MRA number and return address will be issued. All
product to be returned must be shipped freight pre-paid in its original
carton to a designated NECTECH facility. The customer assumes the
risk of loss. The defective product must be received by NECTECH within
21 calendar days from the date the MRA was issued.
On-site Service/Repair Policy
NEC offers on-site service and repair for all of our MultiSync presentation
monitor products of 37" and larger screen size. Warranty repair is
provided by our service-authorized Visual Systems Division Dealers and
network of factory-trained independent service providers. If you are
experiencing a problem with your monitor, please contact the
authorized NEC Visual Systems Division dealer from which it was
purchased. If this is a reseller who is unable to provide service, call NEC
directly at 1-800-836-0655.
DOA Policy
A product is considered DOA if it fails to function according to current
published specifications because of defects in NECTECH factory
materials and/or workmanship during the first 30 days from the date of
purchase by the end user. After the 30 day period any defective
product will be considered a warranty repair.
A product is NOT considered DOA if it is functional but the box is
damaged or it is missing contents such as manuals, cables, etc.
NECTECH reserves the right to repair rather than replace any
product.
NECís service
Any questions concerning service and repair policies or procedures
can also be addressed in writing to:
NEC Technologies
Visual Systems Division
Customer Service
1250 North Arlington Heights Road
Itasca, Illinois 60143
63
64
19