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FAQs
Where
can
I find more
information?
Commander
Help
You can press the F1 key from any screen in the Alert
Commander to access the online Help system.
Know ledge
Base
C
HELP
)
Troubleshooting help is available at www.logitech.com/support
Customer
Support
Calll888.469.4543
Refer to System Requirements Guide.
Reading the Diagnostic LEOs
Motion
lED
How do I know the
camera is recording?
e
Camera is ready to record (Red)
-~0
-Camera is recording (Red, blinking)
Turning Off Motion
and
Diagnostic LEOs
You can turn off the motion and diagnostic LEOs in the
Settings
>
Cameras> Camera
>
Show LED for ...
See F1 Help for instructions.
r
lED
Off
ON
~-- -•~-----
-
t
On/Off switch for Power Supply
LEOs
How
do
I turn these LEOs
off?
Use the switch located on the side of
the power supply to disable these
diagnostic
LEOs.
www.logitech.com
C
2010Logneeh.AIIrightsreserved.Logrteeh.thelogiteehlogo,andotherloglteehmarksareownedbylogiteehandmay
beregrstered.
AIIothertrademarksarethepropertyoflherrrespectiwowners.Loglteehassumesnoresponsibil•tyforany
error.; that may appear in this
manual.
Information contained herein is sul!ject to change wrthout notH:e
620-002008 tev004
What do I do
if the
power
supply cable (yellow connector)
is
too short?
To lengthen,
either
use a coupler or purchase a longer ethernet (CAT-5e) cable.
Want to see more FAQs?
Go to www. log itech.com/security/support
Camera
Diagnostic
LED
Which LED
colors
indicate
"camera
is working"?
e
Connected to Internet (Green)
e
Connected to Alert Commander (Purple)
e
Connected to Alert Commander
&
Internet (Blue)
0
Upgrading Firmware (White)
e
Camera in standalone mode (Yellow)
0
Not connected to Alert Commander or Internet
(light Blue)
Using the microSDTM card adapter
NOTE: Unplug the camera before removing, replacing. or upgrading your
microSD card.
To review the video on
t
he microSD card. we recommend using Logitech
Alert Commander
To review the video on
t
he microSD card without
l
ogitech Alert
Commander:
1) Open the hatch on the bottom of the camera and remove the microSD
card from its port.
2) Plug the microSD card into the adapter.
3) Plug the adapter into the PC's SO card slot.
•
View video recordings using the free Apple Quicklime player or other
player that supports H.264 video playback. (To download
Quickl
ime, visit
http://WNW.apple.com/quicktime/download/)
CD
microSD card must be installed in the camera for recording to
occur.
Troubleshooting
camera
connection:
What if camera/video disappears?
1) Test another outlet
for
your camera. perhaps one closer to your PC.
2) Verify that the camera power supply and the
network
bridge are plugged
directly into a power outlet and not a power strip.
3) Check firewall settings or press the F1 key in Commander Software for
additional help.
4) Go to Settings> Cameras> Add/Find > Find Cameras.
5) Reset the camera. See instructions in "Camera Reset Instructions."
Camera Diagnostic
LED
Which LED
colors indicate "camera
is not working"?
--0
--
Camera boot-up failed
0
(Red blinking)
/:
-~f'!J
microSD card read/write failure - No microSD
card • {Alternating Red
I
Yellow. blinking)
0
See Camera Reset Instructions for assistance.
2
3
microSD logo is a trademark of
SD-3C, LLC.
Camera Reset Instructions
Insert a paper clip into the reset hole located on the back of the camera and
press gently and then release.
If the camera does not appear after reset. go to Settings > Cameras>
Add/Find >Find Cameras. If the camera still does not operate, contact
technical support.
R
esetting the camera will restore the camera to factory settings. However. it
will not delete video recorded on the microSD card.
Power
Supply Diagnostic LEOs
t
Power Supply Network
Statu
s LEOs
What do
these LEOs
tell me?
What do
these
LEOs tell
me?
e
Traffic and data is flowing (Green)
e
Link to Power Supply (Green)
Connection with E
t
hernetJLAN
(Yellow)
e
Shows network traffic (Blue)
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