Panasonic BB-HCM311 Troubleshooting Manual page 9

Problem
The Top page is
displayed on the
LAN, but not
displayed from
the Internet.
Authentication
windows are
consequently
displayed.
Only half of the
image is
displayed.
• The default gateway address may be wrong.
Assign the correct default gateway address (see page 51 of
the Operating Instructions on the Setup CD-ROM).
• UPnP is disabled on the router.
TM
Enable UPnP
• Port forwarding is not enabled on the router (see page 72 of the
Operating Instructions on the Setup CD-ROM).
Enable port forwarding seeing the router manual for details.
• Firewalls such as packet filtering on the router is blocking
camera access.
Set the router to allow access to the camera seeing the
router manual for details.
• You are accessing the camera with an IP address for local
camera access.
Access the camera with the global IP address of the router
and port number of the camera.
• User name and password for the administrator or general users
are changed.
Close the web browser, and access the camera again.
• You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater.
Cause and Remedy
on the router following the router manual.
TM
Troubleshooting
9