Panasonic BB-HCM311 Troubleshooting Manual page 10

Troubleshooting
Problem
Camera image
is not displayed.
A gray screen is
displayed.
Video suddenly
changes to still
images.
Image is out of
focus.
10
• ActiveX Controls are not installed in Internet Explorer.
®
ActiveX Controls should be installed to display video (Motion
JPEG). For the ActiveX Controls installation method, see
page 27 when using Microsoft
2, or see page 25 of the Operating Instructions on the Setup
CD-ROM when using other operating systems.
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page
179 of the Operating Instructions on the Setup CD-ROM).
• There are currently more than 30 simultaneous accesses to the
video (Motion JPEG).
Reduce the number of access to below 30, or change the
video to still images.
• Operation time has been specified.
A gray screen is displayed outside the operation time. This is
normal.
• The video (Motion JPEG) display period is set on the General
User page.
When you view video continuously, set [Unlimited] for the
limit continuous motion JPEG (see page 92 of the Operating
Instructions on the Setup CD-ROM).
• The lens cover has dust, dirt, fingerprints or droplets on it.
Clean the lens cover with a dry cloth (see page 174 of the
Operating Instructions on the Setup CD-ROM).
• The object is too close to the camera.
The camera cannot focus at short distances
(less than 0.5 m). Locate the object more than 0.5 m away
from the camera.
Cause and Remedy
Windows
®
XP Service Pack
®