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Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be operated with caution and common
sense and requires some basic mechanical ability. Failure to operate this Product in a safe and
responsible manner could result in injury or damage to the Product or other property. This Product
is not intended for use by children without direct adult supervision. The Product manual contains
instructions for safety, operation and maintenance. It is essential to read and follow all the instructions
and warnings in the manual, prior to assembly, setup or use, in order to operate correctly and avoid
damage or injury.
Questions, Assistance and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started, you must contact Horizon directly. This will
enable Horizon to better answer your questions and service you in the event that you may need any
assistance. For questions or assistance, please direct your email to productsupport@horizonhobby.
com, or call 877.504.0233 toll free to speak to a service technician.
Inspections or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our facility. A Service Repair Request is
available at www.horizonhobby.com on the "Support" tab. If you do not have internet access, please
include a letter with your complete name, street address, email address and phone number where
you can be reached during business days, your RMA number, a list of the included items, method of
payment for any non-warranty expenses and a brief summary of the problem. Your original sales
receipt must also be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be
required without notification or estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You must include this request with your
repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you
will be billed for return freight. Please advise us of your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa, MasterCard, American Express, and Discover
cards. If you choose to pay by credit card, please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90 days will be considered abandoned and will be
disposed of accordingly. Please note: non-warranty repair is only available on electronics and model
engines.
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United States:
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at Productsupport@horizonhobby.com with any questions or
concerns regarding this product or warranty.
European Union:
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Southern Way
Harlow
Essex CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or sales@horizonhobby.co.uk with any questions or concerns
regarding this product or warranty.
Instructions for Disposal of WEEE by Users in the European Union
This product must not be disposed of with other waste. Instead, it is the user's responsibility
to dispose of their waste equipment by handing it over to a designated collection point
for the recycling of waste electrical and electronic equipment. The separate collection and
recycling of your waste equipment at the time of disposal will help to conserve natural
resources and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste equipment
for recycling, please contact your local city office, your household waste disposal service
or where you purchased the product.
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