Troubleshooting - VIETA VH-SB550BK User Manual

Troubleshooting

To keep the warranty valid, never try to repair the
system yourself. If you encounter problems when
using this unit, check the following points before
requesting service.
No power.
- Ensure that the AC cord of the apparatus is
connected properly.
- Ensure that there is power at the AC outlet.
- Press standby button to turn the unit on.
No disc detected
- Check if the disc is inserted upside down.
- Wait until the moisture condensation at the lens
has cleared.
- Replace or clean the disc.
- Use a finalized CD or correct format disc.
No picture
- Check the video connection.
- Turn on the TV to the correct Video-In channel.
Black and white or distorted picture
- The disc does not match the TV color system
standard (PAL/NTSC).
- Sometimes a slight picture distortion may
appear. This is not a malfunction.
- Clean the disc.
The aspect ratio of the TV screen cannot be
changed even though you have set the TV
display format.
- The aspect ratio if fixed on the loaded DVD disc.
- The aspect ratio may not be changed for some
TV systems.
Remote control does not work
- Before you press any function button, first select
the correct source.
- Reduce the distance between the remote control
and the unit.
- Insert the battery with its polarities (+/-) aligned
as indicated.
- Replace the battery.
- Aim the remote control directly at the ensor on
the front of the unit.
Disc does not play
- Insert a readable disc and ensure that the label
side faces up.
- Check the disc type, color system and regional
code. Check for any scratches or smudges on
the disc.
- Press MENU to exit the system setup menu.
- Disable the password for parental control or
change the rating level.
- Moisture has condensed inside the system.
Remove the disc and leave the system turned
on for about an hour. Disconnect and reconnect
the AC power plug, and then turn on the system
again.
Poor radio reception
- Increase the distance between the unit and your
TV or VCR.
- Fully extend the FM antenna.
- Connect an outdoor FM antenna instead.
Audio or subtitle languages cannot be set
- The disc is not recorded with sound or subtitles
in multiple languages.
- The audio or subtitle language setting is
prohibited on the disc.
Cannot display some files in USB device
- The number of folders or files in the USB device
has exceeded a certain limit. This phenomenon
is not a malfunction.
- The formats of these files are not supported.
USB device not supported
- The USB device is incompatible with the unit. Try
another one.
Timer does not work
- Set the clock correctly.
- Switch on the timer.
Clock/timer setting erased
- Power has been interrupted or the power cord
has been disconnected.
- Reset the clock/timer.
Can't operate
- This unit contains a microcomputer for signal
processing and control functions. In very rare
situations, severe interference, noise from an
external source, or static electricity may cause
it to lockup. In the unlikely even that this should
happen, unplug the power cord from the wall
outlet, wait at least 5 seconds, and then plug it
back in again.
Using iPhone to play music
- While the iPhone is playing the music throught
the docking, there may be a chance that the
iPhone may not be under a good receiption
mode to get the incoming call signal.
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