Samsung T24D390AK User Manual page 66

Other Information
Issues
RF (Cable / Aerial) Connection
The product is not receiving all
channels.
The picture is distorted: macro
block error, small block, dots,
pixelization.
Others
Purple/green rolling horizontal
bars and buzzing noise from
the product speakers with a
Component cable connection.
The picture won't display in
full screen.
A Mode Not Supported
message appears.
There is a plastic smell from
the product.
The product Signal
Information is unavailable in
the Self Diagnosis menu.
The product is tilted to the
side.
The Broadcasting menu is
grayed out (unavailable).
Your settings are lost after
5 minutes or every time the
product is turned off.
Solutions and Explanations
Make sure the coaxial cable is connected securely.
Please try Setup to add available channels to the channel list. Go to
→ Setup and wait for all available channels to be stored.
Verify the aerial is positioned correctly.
The compression of video contents may cause picture distortion, especially with fast
moving pictures such as sports and action movies.
A weak signal can cause picture distortion. This is not a product problem.
Remove the left and right audio connections from the Set-Top box. If the buzzing
stops, this indicates that the Set-Top box has a grounding issue. Replace the
Component video cables with an HDMI connection.
HD channels will have black bars on either side of the screen when displaying up
scaled SD (4:3) contents.
Black bars will appear on the top and bottom of the screen when you watch movies
that have aspect ratios different from your product.
Adjust the picture size options on your external device or the product to full screen.
Check the supported resolution of the product, and adjust the external device's output
resolution accordingly. Refer to the resolution settings of this manual.
This smell is normal and will dissipate over time.
This function is only available for digital channels the product receives from an Aerial /
RF /Coax connection.
Remove the base stand from the product and reassemble it.
The Broadcasting menu is only available when you select the product source.
If the product is in the Store Demo
5 minutes. Change the settings from
Use Mode procedure. Select
→
Support Use Mode.
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mode, it will reset audio and picture settings every
Store Demo mode to
TV in the Source using your remote, and go to
Menu → System
Home Use mode using the
Menu →