Agent Id Login/Logout - iPECS UCP Feature Description And Operation Manual

iPECS UCP
Feature Description and Operation Manual
2.7.3.4

Agent Id Login/Logout

Description
Stations or 4-digit Agent Ids are assigned as members of an ACD group. A station or Agent
ID can be assigned to a maximum of two (2) ACD groups. Each Agent has a unique 4-digit
Agent Id used to login and logout of active ACD group participation. Agents can login from
any station in the system but only at one station. When an Agent logs in, any active login for
the Agent is terminated and the new login is honored. An Agent may login to two (2) groups,
logging into and out of the primary and secondary group separately.
Operation
Agent iPECS IP & LDP Phones
To assign {LOGIN} or {LOGOUT} button
[TRANS/PGM] + {FLEX} + Login ("581" or "583") or Logout code ("582" or "584") +
ACD Group Number (optional) + [HOLD/SAVE]
To Login to a primary group using the Agent Id
1. Lift the handset or press the [SPEAKER] button.
2. Dial "581", the ACD Agent Primary Login code, or press the Login Flex button.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the primary ACD Group
1. Lift the handset or press the [SPEAKER] button.
2. Dial "582", the ACD Agent Primary Logout code, or press the Logout Flex button.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged into the ACD group.
To Login to a secondary group using the Agent Id
1. Lift the handset or press the [SPEAKER] button.
2. Dial "583", the ACD Agent Secondary Login code, or press the Login Flex button.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the secondary ACD Group
1. Lift the handset or the press [SPEAKER] button.
2. Dial "584", the ACD Agent Secondary Logout code, or press the Logout Flex
button.
3. Dial the ACD group number.
4. Dial the Agent ID, the agent is logged out of the ACD Group.
SLT
To Login to a primary group using the Agent Id
1. Lift the handset.
2. Dial "581", the ACD Agent Primary Login code.
3. Dial the ACD group number.
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