iPECS UCP Feature Description And Operation Manual
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iPECS UCP Feature Description And Operation Manual

iPECS UCP Feature Description And Operation Manual

Unified communications platform
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Download this manual See also: Administration Manual
iPECS UCP
(Unified Communications Platform)
Feature Description & Operation Manual
Please read this manual carefully before operating system.
Retain it for future reference.

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Summary of Contents for iPECS UCP

  • Page 1 UCP (Unified Communications Platform) Feature Description & Operation Manual Please read this manual carefully before operating system. Retain it for future reference.

  • Page 2: Revision History

    Copyright Laws. If you are not the intended recipient, you should destroy or return this material to Ericsson-LG Enterprise. iPECS is trademark of Ericsson-LG Enterprise Co., Ltd. All other brand and product names are trademarks or registered trademarks of their respective...

  • Page 3: Table Of Contents

    UCP Feature Description and Operation Manual Issue 1.3 Table of Contents 1. Introduction ..............1 Manual Application ..............1 Manual Organization ..............1 Feature Information ..............1 Buttons &Term Variations ............2 2. System ................3 8-Digit Station Numbering Plan ..........3 Account Code ................
  • Page 4 UCP Feature Description and Operation Manual Issue 1.3 2.7.12.4 Group Parameter Control ............... 38 2.7.12.5 Supervisor Help Response ............39 2.7.12.6 Supervisor Login/Logout ..............40 Auto Called Number Redial (ACNR) ........42 Automatic Pause Insertion ............ 44 2.10 Automatic Privacy ..............45 2.11...
  • Page 5 UCP Feature Description and Operation Manual Issue 1.3 2.27 Diagnostics & Maintenance ..........83 2.28 Dial-by-Name (Directory Search & Dial) ....... 84 2.29 Dial Pulse to Tone Switchover ..........87 2.30 Dialing Restrictions ............... 88 2.30.1 Class of Service ................88 2.30.2 Day/Timed &...
  • Page 6 UCP Feature Description and Operation Manual Issue 1.3 2.44 ICLID Call Routing ............... 129 2.45 In-Room Indication .............. 130 2.46 Integrated Auto Attendant/Voice Mail ........ 131 2.46.1 Integrated AA/VM Overview ............. 131 2.46.2 Integrated Auto Attendant ..............132 2.46.2.1 Company Directory ..............
  • Page 7 UCP Feature Description and Operation Manual Issue 1.3 2.59 Multiple Voice Mailbox Support .......... 179 2.60 Network Security & Priority ..........180 2.61 Outside Call Redirect ............181 2.62 Outside Call Time Restriction ..........182 2.63 Outside Line Access ............183 2.64...
  • Page 8 UCP Feature Description and Operation Manual Issue 1.3 2.80.2 Distributed Control Network ............. 231 2.80.2.1 Net Intercom Call ................. 232 2.80.2.2 Net Call Transfer ................. 233 2.80.2.3 Net Call Identification Service ............235 2.80.2.4 Network Call back (Call Completion) ..........236 2.80.2.5...
  • Page 9 UCP Feature Description and Operation Manual Issue 1.3 Intercom Tenancy Group ............ 279 Intercom Transfer ..............281 3.10 Message Wait/Call Back ............283 3.10.1 CLI Message Wait ................283 3.10.2 Message Wait Reminder Tone ............286 3.10.3 Short Message Service (SMS) ............287 3.10.4 Station Message Wait/Call Back ............
  • Page 10 Outside Line Preset Forward ..........328 4.20 Outside Line Ring Assignment ........... 329 4.21 Private Line ................330 5. iPECS phone ..............331 Answering Machine Emulation ........... 331 Auto Release of [SPEAKER] ..........333 Automatic Speaker Select ........... 334 Background Music (BGM) ........... 335 Call Log Display ..............
  • Page 11 5.26 Two-Way Record ..............375 5.27 Voice Over ................378 6. Attendants ..............380 Active CPU (UCP) Display ........... 380 Alternate Attendant .............. 381 Attendant Call & Call Queuing ..........382 Attendant Positions ............. 383 Attendant Recall ..............384 Attendant Station User Program Codes ......385 Cabinet Alarm ...............
  • Page 12 Issue 1.3 SIP Virtual Mobile Extension ..........418 9. iPECS UCS Client ............419 iPECS UCS Premium & Standard Client Support ..... 419 Call Control with UC Client ..........420 Mobile Native Voice Support for UCS Mobile client ..421...

  • Page 13: Introduction

    NTRODUCTION Manual Application This document provides detailed information covering description and operation of the numerous features available in the iPECS UCP Release system software. The document is written assuming the system employs the default-numbering plan for North America. Manual Organization Features are arranged alphabetically in nine (9)different major groupings as follows: ...

  • Page 14: Buttons &Term Variations

    “outside Line” so that a novice installer can understand the contents. The Programming and Hardware sections however employ terms specific to the UCP as used in the respective manual such as “VSF” (used for Auto Attendant and Voice Mail) and “CO/IP Lines” for Outside Lines.

  • Page 15: System

    UCP Feature Description and Operation Manual Issue 1.3 2. S YSTEM 8-Digit Station Numbering Plan Description The system supports Station Numbering Plans from two to eight digits. The Station number consists of a Prefix digit string and a suffix called “Add Digit”. A Prefix digit string can be up to six (6) digits that do not conflict with the system Flexible Numbering Plan used for feature codes.

  • Page 16: Account Code

    Message Detail Record (SMDR) for the call as discussed in Section 2.73. This is often used to allocate call costs to a specific account or client. Operation iPECS IP & LDP Phones To assign a Flex button for {ACCOUNT CODE} operation [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “84” + [HOLD/SAVE] To assign a Flex button for {ONE-TOUCH ACCOUNT CODE} operation [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “84”...
  • Page 17 UCP Feature Description and Operation Manual Issue 1.3 To enter an Account Code during a call 1. Momentarily press the Hook-switch. 2. Dial the Flex Numbering Plan code “550”. 3. Dial the Account Code (up to 12 digits). 4. Press “*”.

  • Page 18: Alarm Signal/Door Bell

    Alarm function, the alarm condition must be cleared after the Alarm signal is reset. When used as a Door Bell, assigned iPECS IP and LDP Phones receive a single tone burst each time the external contact is activated and no reset is required.
  • Page 19  Door Open  Station Flexible Buttons  System Alarm Notification Control  Cabinet Alarm Hardware  iPECS IP or LDP Phone  Alarm or Doorbell input contact, refer to the iPECS UCP Hardware Description & Installation Manual to install.

  • Page 20: Authorization Codes (Password)

    Normal users may only assign the Station Authorization code for the specific station. Operation iPECS IP & LDP Phones To assign your Station Authorization Code 1. Press the [TRANS/PGM] button. 2. Dial “33”, the Authorization Program Code.
  • Page 21 UCP Feature Description and Operation Manual Issue 1.3 4. Dial Authorization Code (1 to 12 digits). 5. Momentarily press the Hook-switch, receive confirmation tone. To enter your Authorization Code when second dial tone is received 1. Dial the station number for the Station Authorization code or, for a System Authorization Code, dial “*”...
  • Page 22 UCP Feature Description and Operation Manual Issue 1.3 the“*” and code operation. For example, code “*1234” conflicts with code “*123” and cannot be recognized as a unique code. Since the index operation employs the System Authorization Table index, codes cannot be duplicated and conflicts will not occur.

  • Page 23: Auto Call Recording

    Voice Mailbox, the hard disk drive of an UCS Client soft phone or an external call recording server such as the iPECS IPCR. The type of calls recorded can be set as None, All calls or Outside Line calls only.
  • Page 24 System Timers Record Warning Repeat Timer TABLES DATA IPCR Agent Table Related Features  iPECS IP or LDP Phone, PC with UCS Client, or Recording server Hardware  iPECS IP or LDP Phone, PC with UCS Client, or Recording server...

  • Page 25: Auto Call Release

    UCP Feature Description and Operation Manual Issue 1.3 Auto Call Release Description Outside or intercom calls (except Hands-free Answerback), will be released automatically if you do not complete dialing or, for intercom calls, the called party does not answer after a pre-determined time.

  • Page 26: Automatic Call Distribution (Acd)

    Issue 1.3 Automatic Call Distribution (ACD) Description iPECS ACD incorporates flexible incoming call routing, real-time agent monitoring and supervision, and call record statistics as well as ACD Event messages for management reporting. Calls route to an ACD group directly or otherwise including via call transfer, CCR and ICLID routing.

  • Page 27: Acd Statistics Report

    UCP Feature Description and Operation Manual Issue 1.3 Programming STATION GROUP Station Group AssignmentACD Group Type DATA Station Group AttributesEntered Caller ID(ICLID) Usage ISDN LINE DATA ICLID Route Table ICLID Ring Assignment Related Features  Automatic Call Distribution ...
  • Page 28 UCP Feature Description and Operation Manual Issue 1.3 Operation Supervisor iPECS IP & LDP Phone To assign a {GROUP STATUS} button at the Supervisor [TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE] To output ACD Statistics Report 1.

  • Page 29: Agents

    1. The station must be in the headset mode for this feature to operate. Programming Station Group Assignment ACD Group Type STATION GROUP Station Group Attributes Zap Tone DATA Related Features  Station Groups Hardware  iPECS IP or LDP Phone...

  • Page 30: Agent Automatic Wrap-Up

    Agent returns to available status and can receive ACD group calls. Operation Activation is automatic when the Agent completes an ACD Group call Agent iPECS IP & LDP Phones To assign a {WRAP-UP-END} button [TRANS/PGM] + {FLEX} + “585” + ACD Group Number + [HOLD/SAVE] To manually deactivate the Wrap-Up state 1.

  • Page 31: Agent Help Request

    Agent Help Request Description Agents request assistance from a Supervisor using the ACD Help Code, default “574”. Using iPECS IP or LDP Phones, agents with the {HELP}Flex button can request assistance without interrupting an active conversation. Operation Agent iPECS IP & LDP Phone To assign {HELP} buttons [TRANS/PGM] + {FLEX} + “574”...

  • Page 32: Agent Id Login/Logout

    Agent is terminated and the new login is honored. An Agent may login to two (2) groups, logging into and out of the primary and secondary group separately. Operation Agent iPECS IP & LDP Phones To assign {LOGIN} or {LOGOUT} button [TRANS/PGM] + {FLEX} + Login (“581” or “583”) or Logout code (“582” or “584”) +...
  • Page 33 1. The system outputs ACD events including Login/Logout messages when ACD Manager Print is enabled. 2. The Agent Id can be any 4-digit number (0000-9999). iPECS does not verify the Agent Id, other than requiring that four digits be entered.

  • Page 34: Agent On/Off Duty W/Reason Code

    Reason code “0”, the Agent will return to On-duty status after the ACD DND Wrap-up time. Operation Agent iPECS IP & LDP Phones To assign an {ACD ON/OFF DUTY (GROUP)} button [TRANS/PGM] + {FLEX} + “571” + (optional ACD group number) + (optional Reason...
  • Page 35 UCP Feature Description and Operation Manual Issue 1.3 To return to an On-duty state for both groups at once 1. Dial “58*” the code for the All group On/Off-Duty code. Press {ACD ON/OFF DUTY ALL GROUPS} button. To toggle to Off-duty state from On-Duty 1.

  • Page 36: Agent Queued Calls Display

    ACD group number, the number of calls in queue and the longest queue time. Operation Agent iPECS IP & LDP Phone To assign a {DISPLAY CALL QUEUE} buttons [TRANS/PGM] + {FLEX} + “575” + ACD Group Number + [HOLD/SAVE] To display ACD Call Queue status when the Agent is idle and On-duty 1.
  • Page 37 Feature Description and Operation Manual Issue 1.3 Programming Flexible Numbering Plan Display ACD Calls In Queue SYSTEM ID &NUMBERING PLANS Status Station Group Assignment ACD Group Type STATION GROUP DATA Related Features  Station Groups Hardware  iPECS IP or LDP Phone...

  • Page 38: Announcements

    ACD group. The CIQ announcement (“Your Call is number xx in Queue”) is played to queued callers after the 1 announcement is played and again after each time the announcement is played. Internal callers using an iPECS IP or LDP phone with Display also receive the “You are xx in queue” display message. Operation...

  • Page 39: Auto Acd Dnd Unavailable Service

    Otherwise, the Agent must return to the On-duty status manually. Operation System Auto ACD DND activates automatically when Reason code “0” is assigned. Agent iPECS IP & LDP Phones To return to the On-duty status 1. Dial “571”, the Agent On/Off Duty Code.

  • Page 40: Calls-In-Queue Routing

    UCP Feature Description and Operation Manual Issue 1.3 2. Dial the ACD group number. 1. Press the{ACD ON/OFF-DUTY} button. 2. Dial the ACD group number unless assigned in the button. To return to the On-duty status 1. Lift the handset.

  • Page 41: Calls-In-Queue

    Calls-In-Queue thresholds. Operation System When the number of Calls-In-Queue changes, up or down the iPECS 1. Checks CIQ thresholds. 2. Determines if a threshold is reached. 3. Queues announcement for threshold (sets Delay timer).
  • Page 42 UCP Feature Description and Operation Manual Issue 1.3 System Attendant To record a CIQ Announcement for an ACD Group 1. Press the [TRANS/PGM] button. 2. Dial “06”, the System Announcement Record code. 3. Dial the sequence number of the voice storage unit.

  • Page 43: Event Messages

    Each ACD group sends messages for group and agent events over a defined Serial or TCP/IP port. These event messages are employed by 3rd party applications to provide enhanced Call Center functionality. Details of the event messages are provided in the iPECS Party Support Guide.
  • Page 44 UCP Feature Description and Operation Manual Issue 1.3 Operation Agent iPECS IP & LDP Phone To assign a {GROUP MAILBOX} Flex button [TRANS/PGM] + {FLEX} + VM Station Group + Group Message Wait Station + [HOLD/SAVE] To retrieve Station Group Voice Mail 1.

  • Page 45: Group Name

    UCP Feature Description and Operation Manual Issue 1.3 2.7.10 Group Name Description Each hunt group is assigned a name of up to 12 characters. The name is employed as the called party display for internal callers and in the output of group statistics.

  • Page 46: Supervisors

    UCP Feature Description and Operation Manual Issue 1.3 Operation System Routing of ACD group calls is automatic based on the ACD group assignments. Conditions 1. The Alternate ACD Destination can be a group or a station but cannot be a member of the ACD group.

  • Page 47: Agent Status Control

    Feature Description and Operation Manual Issue 1.3 Operation Supervisor iPECS IP & LDP Phone To assign an {AGENT MONITOR} button [TRANS/PGM] + {FLEX} + “577” + “Group Number” + [HOLD/SAVE] To enter an active Agent call from the Supervisor phone 1.
  • Page 48 Group Status display information. Programming SYSTEM ID Flexible Numbering PlanACD Supervisor Status &NUMBERING PLAN Station Group Assignment  ACD Group Type STATION GROUP Station Group Attributes Supervisor1 ~5 DATA Related Features  Station Groups Hardware  iPECS IP or LDP Phone...

  • Page 49: Group Status Display

    Group Status display or the Group Status code may be used to display the status information. Operation Supervisor iPECS IP & LDP Phone To assign a {GROUP STATUS} button at the Supervisor [TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE] To display the Group status when the {GROUP STATUS} button is flashing 1.

  • Page 50: Group Parameter Control

    Wrap-up Time  ACD Voice Mailbox Password Operation Supervisor iPECS IP & LDP Phone To assign a {GROUP STATUS} button at the Supervisor [TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE] To use the Supervisor Status Menu 1. Lift the handset or press the [SPEAKER] button.

  • Page 51: Supervisor Help Response

    The Supervisor hears the Agent and connected party and may join the conversation by pressing the [MUTE] button to activate the microphone. Operation Agent iPECS IP & LDP Phone To assign a {HELP} button [TRANS/PGM] + {FLEX} + “574” + “Group Number” + [HOLD/SAVE] To request Supervisor assistance 1.

  • Page 52: Supervisor Login/Logout

    If a Supervisor logs into a group from a station while logged in at another station, the active login is terminated and the new login is honored. Operation Supervisor iPECS IP & LDP Phone To assign {LOGIN} or {LOGOUT} buttons [TRANS/PGM] + {FLEX} + Login or Logout code (“572” or “573”) + ACD Group...
  • Page 53 Flexible Numbering PlanACD Supervisor Login, ACD &NUMBERING PLAN Supervisor Logout Station Group Assignment  ACD Group Type STATION GROUP Station Group Attributes Supervisor1 ~5 DATA Related Features  Automatic Call Distribution  Hot Desk Hardware  iPECS IP or LDP Phone...

  • Page 54: Auto Called Number Redial (Acnr)

    This feature allows you to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled. Operation iPECS IP & LDP Phones To activate ACNR while receiving busy, no answer 1. Press the [REDIAL] button.
  • Page 55 SYSTEM ID & NUMBERING PLANS System Timers ACNR Delay Timer, ACNR Pause Timer, SYSTEM DATA ACNR Retry Counter, ACNR Tone Detect Timer Related Features  LNR (Last Number Redial)  Speakerphone  Mute Hardware  iPECS IP or LDP Phone...

  • Page 56: Automatic Pause Insertion

    1. An automatically inserted pause is not counted as a digit in a Speed Dial number. 2. The LCD of an iPECS IP or LDP Phone will show a "P" when a pause is encountered. This indication is not shown if the system inserts the Pause automatically.

  • Page 57: Automatic Privacy

    Automatic Privacy feature, allowing you to join in an existing external conversation uninvited. In such a case, a conference is established. Operation iPECS IP & LDP Phones To intrude into a call when Privacy is disabled 1. Press a busy (lit steady) individual outside Line access button, you are connected to the call with the existing internal station user.

  • Page 58: Auto Service Mode Control

    UCP Feature Description and Operation Manual Issue 1.3 2.11 Auto Service Mode Control Description The service mode defines different ring assignments, COS (Class of Service) and answering privileges for the external network connections and Stations in the system based on the time- of-day.
  • Page 59 UCP Feature Description and Operation Manual Issue 1.3  LBC (Loud Bell Control)  Dialing Restrictions Hardware...

  • Page 60: Automatic System Daylight Saving Time

    UCP Feature Description and Operation Manual Issue 1.3 2.12 Automatic System Daylight Saving Time Description The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the system will adjust the system time forward one (1) hour at the DST Start time and back one(1) hour at the DST End time.

  • Page 61: Automatic Time Synchronization

    UCP Feature Description and Operation Manual Issue 1.3 2.13 Automatic Time Synchronization Description When enabled, the system automatically determines and sets the time of day employing Network Time Protocol (NTP) or ISDN time messages. When using NTP, the system, at ten(10) minute intervals, requests the time from the specified NTP time-server and receives GMT(Greenwich Mean Time) time.

  • Page 62: Call Duration Warning Tone

    UCP Feature Description and Operation Manual Issue 1.3 2.14 Call Duration Warning Tone Description While on an outside call, you may receive a tone indicating the duration of a call has reached the Elapsed Call time. Operation System Operation of this feature is automatic when assigned.

  • Page 63: Call Forward

    Off-Net Busy/No Answer, forwards calls if the selected station is busy or does not answer within the No Answer timer, only SLT. Operation iPECS IP & LDP Phones To activate Call Forward, (Unconditional, Busy, No Answer, or Busy/No Answer) 1. Lift the handset or press the [SPEAKER] button to receive dial tone.
  • Page 64 1. Press flashing [FWD] button, Call Forward will deactivate and the [FWD] button LED is off. Or, for an iPECS IP Phone. 1. Lift the handset or press the [SPEAKER] button to receive dial-tone. 2. Press the [FWD] Soft button. For the LIP8002, the [DND] button is used to activate Forward.
  • Page 65 UCP Feature Description and Operation Manual Issue 1.3 To activate Call Forward, Remote (Follow-me) 1. Lift the handset to receive dial tone. 2. Dial the Call Forward feature code “554”. 3. Dial the Remote Forward code “0”. 4. Dial the station’s Authorization Code (Station and Password).
  • Page 66 UCP Feature Description and Operation Manual Issue 1.3 13. Off-Net forward calls are not answered by the system until the system completes dialing of the external call. The caller is then connected to the outgoing call. 14. If the Speed Dial number used in Off-Net Call Forward contains a Flash, only digits prior to the Flash are dialed.

  • Page 67: Call Forward, Preset

    UCP Feature Description and Operation Manual Issue 1.3 2.16 Call Forward, Preset Description With Call Forward, Preset, your calls forward to a pre-determined destination assigned in the system database. Preset Call Forward can define separate treatment of outside and intercom calls.
  • Page 68 UCP Feature Description and Operation Manual Issue 1.3 7. No Answer forward employs the Station No Answer Forward Timer unless it is set to zero in which case the System No Answer Timer is used. Programming STATION DATA Preset Call Forward Station Timer Station Call Forward No Answer Timer...

  • Page 69: Call Park

    Orbit for easy access from any station in the system. There are 200Park Orbits allowing multiple calls to be parked simultaneously. Operation iPECS IP & LDP Phones To park an active Internal & External call 1. Press the [TRANS/PGM] button.

  • Page 70: Call Pick-Up

    You may answer (“Pick-Up”) incoming and transferred intercom and outside calls ringing at another station. All ringing calls are subject to Directed Call Pick-Up except Private Line calls, queue Callbacks and recalls from hold. iPECS IP and LDP Phone users may assign a Flex button as a {DIRECTED CALL PICK-UP} button. Operation iPECS IP &...

  • Page 71: Group Call Pick-Up

    Station group. All ringing calls, except Private Line calls, queue Callbacks and recalls from hold, are subject to Pick-Up by other stations in the same group. iPECS IP and LDP Phone users may assign a Flex button as a {GROUP CALL PICK-UP} button.

  • Page 72: Pick Up Group Call Pick-Up

    Pick-up Group. All ringing calls, except Private Line calls, queue Callbacks and recalls from hold are subject to Pick-Up by other stations in the same Pick-Up group. iPECS IP and LDP Phone users may assign a Flex button as a {PICK UP GROUP CALL PICK-UP} button. Operation iPECS IP &...
  • Page 73 UCP Feature Description and Operation Manual Issue 1.3 2. Dial “588”, the Pick-Up Group Call Pick-Up feature code. 3. Press the {PICK UP GROUP CALL PICK-UP} button. To Pick-up a call ringing at another station in the same Call Pick-Up group 1.

  • Page 74: Call Re-Routing (Crr)

    UCP Feature Description and Operation Manual Issue 1.3 2.19 Call Re-Routing (CRR) Description The system can be assigned to route outside incoming calls based on the called number and the Line group receiving the call. Calls can be rerouted to an outside telephone number, a networked system or, using DISA to a Station.

  • Page 75: Call Transfer

    1. For this feature, at least one of the two outside Lines (transferred or receiving) must provide detection of disconnect supervision and lost loop condition. 2. Calls on digital or IP Lines provide “Answer Supervision”, thus the iPECS system can provide Transfer Recall.

  • Page 76: Call Transfer, Station

    2.20.2 Call Transfer, Station Description After answering an outside call, you can send the call to another station in the iPECS system. Calls can be transferred announcing the call (screened) or without an announcement (unscreened). When a call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call is answered, the Hold Recall process is initiated.
  • Page 77 UCP Feature Description and Operation Manual Issue 1.3 1. Press the {DSS/BLF} button for the desired station. 2. At answer or splash tone, announce the call. 3. Hang-up to complete the transfer. To transfer an active call with Unscreened Call Transfer 1.

  • Page 78: Call Transfer, System Announcement

    After transferring to a System announcement, the system establishes DISA (Direct Inward System Access) service for the outside party. Operation iPECS IP & LDP Phones To transfer an active call to a System announcement 1. Press the [TRANS/PGM]button. 2. Dial ‘55*’ and the System announcement (01-200).

  • Page 79: Call Transfer, Voice Mail

    If permitted, you may transfer outside calls directly to another station’s Voice Mailbox, either the integrated or an external Voice Mail system. Operation iPECS IP & LDP Phones To transfer an active call to a user’s Voice Mailbox 1. Press the[TRANS/PGM]button.

  • Page 80: Call Waiting/Camp-On

    Call Waiting is used to notify a busy station that a call is waiting to be answered. The busy station is notified of the waiting call by a “Camp-On” tone. For users of an iPECS IP or LDP Phone, the LED of the [HOLD/SAVE] button will flash.

  • Page 81: Conference

    Each conference group can have up to 32members, including you, that can be a station or an external telephone number. Conference groups are assigned in the iPECS User Portal (Station Web Admin) by assigning members to a conference group.
  • Page 82 3. Enter the Conference group password, if assigned, members receive the Conference Group call. To enter a Conference Group call 1. Answer the ringing call and receive recorded announcement, if assigned and recorded. 2. Dial “1” to enter the conference or hang-up to reject the conference. For iPECS...
  • Page 83 3. A maximum of 100 Station Conference Groups can be created by any system user and 160 System Conference Groups can be created in the iPECS UCP system. 4. The user must have access to the Station Web Admin with the proper password (Authentication code).

  • Page 84: Conference Member View & Delete

    Conference Member View & Delete Description When you establish a Multi-Party conference, you are the Conference supervisor. As the Supervisor, you can view, add, and remove parties from the conference. An iPECS IP or LDP Phone with 3-Soft buttons is required. Operation IPECS phone &...
  • Page 85 24 parties with the g.722 or g.723 codec can be join a Conference Room. Conference Rooms employ channels from an MCIM (Multi-party Conference Interface Module) or the MCIU built-in the iPECS UCP100 and UCP600. A system Attendant can view the list of participants in an active Conference Room and close any Conference Room.
  • Page 86 1. Once established, a Conference Room will remain opened until the Room is closed. 2. iPECS UCS Client, DECT, etc. may also create, delete and join a Conference Room. For operation, refer to the soft phone User Guide. 3. An MCIM is required to support 32 party conferences. With the MCIU, the number of parties in the conference cannot exceed the number of MCIU channels (6 to 18).

  • Page 87: Multi-Party Conference

    The system allows multiple internal and external parties to be connected on a call, conference. An unlimited number of 3-party conferences can be established by iPECS Phones. In addition, up to 32 parties with the g.711or g.729 codec and 24 parties with the g.722 or g.723 codec can be connected to a single voice conference using MCIM (Multi-party Conference Interface Module).

  • Page 88: Unsupervised Conference

    Unsupervised Conference Description Using your iPECS IP or LDP Phone, you may establish a conference with external parties and exit the conference while allowing the external parties to converse privately without the system supervising the connection through your phone. In this case, the system monitors the outside Lines to determine if either party disconnects.
  • Page 89 5minutes and the user dials the digit 4, the timer will extend to 20 minutes (4 multiplied by 5minutes). Operation iPECS IP & LDP Phones To set up an Unsupervised conference 1. Establish a conference with external parties as normal.

  • Page 90: Customer Site Name

    UCP Feature Description and Operation Manual Issue 1.3 2.23 Customer Site Name Description A Name, up to 24 characters, may be entered into the system database as the Site name. The Site Name, which is displayed on the SMDR and database outputs as well as during an Admin session, is commonly used as a site identifier.

  • Page 91: Data Line Security

    UCP Feature Description and Operation Manual Issue 1.3 2.24 Data Line Security Description Data from an analog Modem or FAX transmitted over analog Lines is subject to distortion and errors if system tones such as Camp-On and Override are applied during transmission. To eliminate such errors, stations that use analog data (modems or Fax) can be assigned to block incoming system tones.

  • Page 92: Delayed Line Ring

    UCP Feature Description and Operation Manual Issue 1.3 2.25 Delayed Line Ring Description Ring signals for an incoming call on a “Normal” type outside Line can be sent to Stations immediately upon detection or after an assigned ring cycle delay. The delay can be up to nine (9) system ring cycles, thus allowing other Stations to answer the call.

  • Page 93: Delayed Auto Attendant

    UCP Feature Description and Operation Manual Issue 1.3 2.26 Delayed Auto Attendant 2.26.1 DISA Incoming Line-Russia- Description If the Country Code for the system is assigned as Russia, an incoming DISA call will be answered after the DISA Answer Timer expires. After the DISA Delay Timer expires, the caller is connected to the Auto Attendant System announcement “001”.
  • Page 94 UCP Feature Description and Operation Manual Issue 1.3 Assignment” to route the call. Operation System Operation of this feature is automatic when assigned. Conditions 1. When Delayed Auto Attendant Ring is assigned, after the delay, the call will no longer ring the assigned stations and will only ring to the Auto Attendant.

  • Page 95: Diagnostics & Maintenance

    UCP Feature Description and Operation Manual Issue 1.3 2.27 Diagnostics & Maintenance Description The system software incorporates various diagnostic and maintenance routines that may be “called” remotely or locally through the systems RS-232 serial ports, a TCP/IP connection using a Web browser established over IP networks or a PPP connection over ISDN. Routines...

  • Page 96: Dial-By-Name (Directory Search & Dial)

    Speed dial. In addition, each station may be assigned a 20-character name. When Names are assigned, if using an iPECS IP or LDP phone, you may place an intercom call to another station or select a Station or System Speed dial using the Name.
  • Page 97 7. After inputting digits more than 3, the searching is enable. 8. When a name is searched in LDAP server, maximum 40 names can be searched. 9. Maximum 50 keysets in UCP can be the searched name list(from LDAP) state at the same time.
  • Page 98 UCP Feature Description and Operation Manual Issue 1.3 Programming STATION DATA Common AttributesSpeed Dial Access Related Features  Station Speed Dial  System Speed Dial Hardware  iPECS IP or LDP Phone models w/Display...

  • Page 99: Dial Pulse To Tone Switchover

    UCP Feature Description and Operation Manual Issue 1.3 2.29 Dial Pulse to Tone Switchover Description On a pulse dial outside Line, you can request the system to change the signaling mode from pulse to DTMF. This allows you to access outside facilities that require DTMF signals such as banking services, Voice mail, etc.

  • Page 100: Dialing Restrictions

    UCP Feature Description and Operation Manual Issue 1.3 2.30 Dialing Restrictions 2.30.1 Class of Service Description Dialing privileges can be assigned for each station, DISA line and Authorization Code. Dialing privileges are assigned in “Allow” and “Deny” Exception tables that are associated with a COS.
  • Page 101 UCP Feature Description and Operation Manual Issue 1.3 COCOS Dialing Restriction No dialing restrictions applied, overrides Station COS 2 through 6. Station and CO COS Interaction – The following chart displays the dialing capabilities based on the interaction between the Station COS and CO line COS assignments.
  • Page 102 UCP Feature Description and Operation Manual Issue 1.3 Rule 1 If a table has no entries, no restrictions are applied. Rule 2 If there are only Deny entries, restrictions are provided as Deny only. Rule 3 If there are only Allow entries, restrictions are provided as Allow only.

  • Page 103: Day/Timed & Night Station Cos (Class Of Service)

    UCP Feature Description and Operation Manual Issue 1.3 2.30.2 Day/Timed & Night Station COS (Class of Service) Description Each station, DISA line and Authorization code is assigned a COS (Class of Service) for two modes: Day, which includes Timed, and Night service modes. The service mode is generally controlled by the System Attendant or automatically and, based on the mode, appropriate dialing privileges are established.

  • Page 104: Temporary Station Cos (Class Of Service)/Lock

    “lock the station”. The Station can still place internal calls and Emergency number calls. Operation iPECS IP & LDP Phones To activate Temporary COS 1. Press the [TRANS/PGM] button. 2. Dial “21”, the Temp COS code.

  • Page 105: Walking Cos (Class Of Service)

    Walking COS (Class of Service) and are subject to the COS of the Authorization Code. The COS associated with the Authorization Code is applied for the next call. Operation iPECS IP & LDP Phones To activate Walking COS 1. Press the [TRANS/PGM] button.
  • Page 106 UCP Feature Description and Operation Manual Issue 1.3 2. Dial “23”, the Walking COS code. 3. Dial the Station number and Authorization code, “*” and System Authorization code or“*”, the code index and System Authorization code. 4. Place your call as normal.

  • Page 107: Digit Conversion

    Table. If a match is found, the digits are converted as defined in the table. Within the table are 32 sub-tables with up to 200 entries of up to sixteen digits for each sub-table for UCP. Different conversion can be assigned for the same dialed number based on the system service mode and LCR configuration.
  • Page 108 UCP Feature Description and Operation Manual Issue 1.3 4. There are two (2) special entries for configuring digit conversion: − X: Mask Digit, any digit is accepted − F: Ignore Digit Programming TABLE DATA Digit conversion Table (PGM 270) STATION DATA Common Attribute Digit conversion table...

  • Page 109: Alternative Route Selection(Ars) For Digit Conversion

    UCP Feature Description and Operation Manual Issue 1.3 2.32 Alternative Route Selection(ARS) for Digit conversion table Description This feature is enabled if there are several paths in order to connect toward a destination System when a user use digit conversion feature.

  • Page 110: Differential Ring

    2.33 Differential Ring Description Differential Ring allows any one of 14 different audible Ring signals to be assigned to iPECS IP Phonesand15 Ring signals for the LDP Phones, allowing you to determine which phone is ringing and the type of call (Intercom or external). When the phone receives an incoming call, the selected ring signal is provided over the speaker.
  • Page 111 Issue 1.3 tone storage bin in the iPECS IP Phone. 2. The iPECS UCS Client Soft phones do not have access to the system Ring tones. In the iPECS UCS Client phones multiple tones are available and you may load an *.wav file for use as a Ring tone.

  • Page 112: Dnd (Do Not Disturb)

    8. A station in DND is bypassed by calls forwarded to the Station. If the last Station in a Call Forward chain is in DND, the call will ring to the previous Station in the chain. 9. When calling a Station in DND, an iPECS IP or LDP Phone display will indicate the DND status.
  • Page 113 UCP Feature Description and Operation Manual Issue 1.3  Feature Cancel  Intrusion  Call Forward  DND Override  Executive/Secretary Forward  Station Groups  DND - One Time DND Hardware...

  • Page 114: Door Open

    When assigned stations receive the Door Bell signal, the user may dial the Door Open code to activate the contact. iPECS IP and LDP Phones may be assigned a Flex button as a {DOOR OPEN} button. Operation iPECS IP & LDP Phones To assign a {DOOR OPEN} button [TRANS/PGM] + {FLEX} + Door Open code (“#*1”...
  • Page 115 UCP Feature Description and Operation Manual Issue 1.3 System Timers Door Open Timer Related Features  LBC (Loud Bell Control)  Alarm Signal/Door Bell Hardware  External Control Contact connected to a door-lock release mechanism.

  • Page 116: Emergency Call Service

    Emergency Call Caller-Location Support Description Emergency Call - Caller Location Support integrates the iPECS UCP with a PBX ANI Link unit, such as from Tone Commander, to provide Caller Id and location information to an Emergency Call Center. When an Emergency call is placed from a Station, an assigned...
  • Page 117 Feature Description and Operation Manual Issue 1.3 emergency outside Line is used to connect the ANI Link unit. The iPECS sends the Station number, up to eight (8) digits, to the unit as DTMF digits. The ANI Link unit places a call to the Emergency Center over a connected CAMA trunk.

  • Page 118: Emergency Call -Bomb Threat History

    Conditions 1. The UCP system can save up to eight (8)Bomb Threat History records. When the log is full,, the oldest of the eight records will be deleted then the new record is saved to the log.

  • Page 119: Emergency Mailbox

    1. Press the flashing {Emergency Mailbox} button. 2. Follow the normal Voice Mail procedures to listen to the Mailbox recordings. Conditions 1. VSF/UVM must be installed and the VSF VM Station Group assigned in the UCP system for recording to the Emergency Mailbox Station. Programming System Attributes Emergency Mailbox Station...

  • Page 120: Emergency Call Monitor

    When a Station places a call to an assigned Emergency number, the System Attendant receives an alerting tone and can monitor the Emergency call. Operation Attendant iPECS IP & LDP Phones To Monitor an Emergency call after the Alert tone 1. Press the [MONITOR] soft button, then the Attendant is connected to the Emergency call.

  • Page 121: Executive/Secretary Forward

    2.37 Executive/Secretary Forward Description iPECS IP and LDP Phones can be assigned as Executive/Secretary pairs. By activating DND, the Executive also activates Unconditional Call Forward to the Secretary, which will forward Executive calls to the Secretary. With the “CO Call to Secretary” option enabled, all outside calls to the Executive forward to the Secretary regardless of the Executive’s station status.
  • Page 122 Executive Grade, ICM Call to Secretary, Secretary Auto Answer, Executive Group Related Features  DND (Do Not Disturb)  Call Forward  Call Waiting/Camp-On  CLI Message Wait  Message Wait/Call Back  Call Transfer Hardware  iPECS IP or LDP Phone...

  • Page 123: External Auto Attendant/Voice Mail

    SIP extension and deliver the call. For AA/VM systems that employ SLT ports, signaling information between the iPECS and external AA/VM system may be assigned for in-band DTMF signaling or the SMDI (Simplified Message Desk Interface) signaling protocol over the assigned iPECS system RS-232 port.

  • Page 124: In-Band (Dtmf) Aa/Vm Signaling

    UCP Feature Description and Operation Manual Issue 1.3 Hardware  External AA/VM system 2.38.2 In-band (DTMF) AA/VM Signaling Description The system may employ in-band signaling to communicate with an External AA/VM system. When a call is routed to the AA/VM SLT port, the system will send DTMF signals informing the AA/VM of the characteristics of the call.

  • Page 125: Smdi (Simplified Message Desk Interface) Aa/Vm Signaling

    UCP Feature Description and Operation Manual Issue 1.3 2.38.3 SMDI (Simplified Message Desk Interface) AA/VM Signaling Description The system may employ SMDI (Simplified Message Desk Interface) protocol to communicate with an adjunct AA/VM system. When a call is routed to an AA/VM SLT port, the system will send SMDI messages over the assigned SMDI RS-232 port, informing the AA/VM of the characteristics of the call.
  • Page 126 UCP Feature Description and Operation Manual Issue 1.3 Table SMDI Messages Action Message SMDI Message Reason Purpose Code Type MD 001 0001- I xxxxx yyyyy No Answer No Answer N xxxxx yyyyy Direct ring to VM group R xxxxx yyyyy...

  • Page 127: Voice Mailbox Translation

    UCP Feature Description and Operation Manual Issue 1.3 2.38.4 Voice Mailbox Translation Description Your Station can be assigned to employ a Voice Mailbox number that is different from your Station number. When a call is routed to voice mail, your Mailbox number, which is assigned separately from your Station number, is sent to the Voice Mail system.

  • Page 128: Flexible Numbering Plan

    Your access to the iPECS system resources and features is accomplished through feature codes or Flexible buttons on your iPECS IP or LDP Phone. The Administrator selects from one of the eight (8) different standard numbering plans and, if desired, assigns codes for individual features in the Flexible Numbering Plan.

  • Page 129: Forced Disconnect Intrusion

    Prior to connecting, the outside Line is returned to idle. When connecting to a station, the station will receive a short warning tone. Operation iPECS IP & LDP Phones [TRANS/PGM] + {FLEX} + [TRANS/PGM] + [7#] + [HOLD/SAVE] To activate Forced Line Disconnect: 1.
  • Page 130 UCP Feature Description and Operation Manual Issue 1.3 5. If ‘Privacy’ option is ON, then any person can’t intrude into my conversation by barge-in and forcely disconnect the feature. Programming Common Attributes  Privacy STATION DATA Related Features Hardware...

  • Page 131: Headset Compatibility

    2.41 Headset Compatibility Description You can use an industry standard headset with iPECS IP and LDP Phones in place of or in addition to the handset. The station must be programmed for Headset operation. In the Headset mode, pressing the [SPEAKER] button will send audio to the Headset instead of the speakerphone.
  • Page 132 UCP Feature Description and Operation Manual Issue 1.3 such as pressing another feature or {LINE} button, the mode switches back to Headset. Programming Terminal Attributes Headset Ring, Speakerphone, Headset STATION DATA Usage Related Features  Speakerphone  Paging Hardware...

  • Page 133: Hold

    Line. Operation iPECS IP & LDP Phones To use Automatic Hold while on an active outside call 1. Press the desired feature button or {LINE}; the active call is placed in the preferred Hold state.

  • Page 134: Hold Preference

    Hold Preference in the system database. Operation iPECS IP & LDP Phones To activate the Preferred Hold while on a call 1. Press the [HOLD/SAVE] button, the connected party is placed in the preferred hold state.

  • Page 135: Exclusive Hold

    UCP Feature Description and Operation Manual Issue 1.3 the call is disconnected and the appropriate circuits returned to idle. Operation Hold Recall operation is automatic. Conditions 1. Separate timers are assigned for the various types of hold: System, Exclusive, Transfer, Call Park, etc.
  • Page 136 UCP Feature Description and Operation Manual Issue 1.3 Operation iPECS IP & LDP Phones To place a call on Exclusive Hold 1. Press the [HOLD/SAVE] button twice. To access a call on Exclusive Hold from the holding station 1. Lift the handset or press the [SPEAKER] button.

  • Page 137: System Hold

    If the call remains on hold at expiration of the System Hold Recall Timer, normal Hold Recall will apply. Operation iPECS IP & LDP Phones To place a call on System Hold 1. Press the [HOLD/SAVE] button. To access a call from System Hold 1.
  • Page 138 UCP Feature Description and Operation Manual Issue 1.3 Related Features  Call Transfer, Outside Line  Hold Preference  Hold Recall  Exclusive Hold Hardware...

  • Page 139: Hot Desk

    The iPECS IP Phones can be assigned as Hot Desk phones allowing users (Agents) to login with the iPECS. The Hot Desk will become active and will take on the attributes defined for the Agent’s Station number. When the Agent logs off, the Hot Desk phone becomes inactive and the Agent’s calls are forward to the user-entered destination.
  • Page 140 UCP Feature Description and Operation Manual Issue 1.3  CO Routing, Ring Assignments, DID Routing, etc.  Voice Mail  Station Group Assignment 6. The number of Hot Desk phones and Hot Desk users is limited to the system capacity.

  • Page 141: Iclid Call Routing

    UCP Feature Description and Operation Manual Issue 1.3 2.44 ICLID Call Routing Description The system can employ ICLID (Incoming Calling Line Id) to determine the routing of incoming outside calls. Each outside Line, including DID Lines, may be assigned to employ ICLID routing.

  • Page 142: In-Room Indication

    You may assign a Flex button for In-Room indication however; the In-Room Supervisor can only be assigned in the system database. Operation iPECS IP & LDP Phones To assign an “In-Room Indication button” [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “9*” + In-Rom Bin No (01~10) +...

  • Page 143: Integrated Auto Attendant/Voice Mail

    The UCP600 provides eight (8) channels with six (6)hours of basic storage expandable to 16 hours. iPECS UVM modules may be included in the system and provide up to 8 channels expandable with license to 16 channels and 50 hours of storage expandable with license to 200 hours.

  • Page 144: Integrated Auto Attendant

    UCP Feature Description and Operation Manual Issue 1.3 2.46.2 Integrated Auto Attendant Description Incoming outside calls may be routed directly to one of 200 user recorded System Announcements to function as an Auto Attendant announcement. Each System announcement has a corresponding CCR (Caller Controlled Routing) Table. As an Auto Attendant, the announcement instructs the caller to dial a digit for a specific route (“for sales...
  • Page 145 13. The Auto Attendant Announcement feature is supported for DISA and DID calls as well as Normal Ring assigned outside Lines. 14. When an iPECS UVM gateway is employed, each System announcement should be recorded in both the built-in VSF gateway and the UVM gateway. In addition, each Station and outside Line Mailbox should be associated with one of the gateways.

  • Page 146: Company Directory

    To be included in the directory, you must record a “Name Greeting” and your first and last name must be assigned in the system database. Operation iPECS IP & LDP Phones To record a Company Directory Name 1. Dial “563”, the Company Directory Name record code.
  • Page 147 UCP Feature Description and Operation Manual Issue 1.3 To delete Company Directory Name 1. Dial “563” the Company Directory Name record code. 2. Dial “2” to delete the Name recording. To record a Company Directory Name 1. Dial “563” the Company Directory Name record code.

  • Page 148: Remote Announcement Recording

    UCP Feature Description and Operation Manual Issue 1.3 2.46.2.2 Remote Announcement Recording Description An outside caller can be allowed to record a System announcement. This capability is often used in schools or other organizations to allow remote recording of school closing. The administrator calls the Auto Attendant and dials the digit assigned for remote recording in the CCR Table.

  • Page 149: Integrated Voice Mail

    When you access an Administrative Mailbox the prompt “to access administrative options, press six” is added to the main VM prompt. Operation iPECS IP & LDP Phones To access the Administrative Mailbox menu From a Station with an Administrative Mailbox 1.

  • Page 150: Announce Only Mailbox

    UCP Feature Description and Operation Manual Issue 1.3 2.46.3.2 Announce Only Mailbox Description A mailbox can be configured to provide an announcement only and not provide incoming message storage. After the announcement is played, the call is disconnected or returned to the previous announcement.

  • Page 151: Distribution Lists

    UCP Feature Description and Operation Manual Issue 1.3 To deactivate Call Forward 1. Press “7”, for Mailbox set forward, the “Mail Box Set Forward” prompt is received. 2. Dial “2” and receive the “Station forwarding is canceled” prompt. To return to the Main menu 1.

  • Page 152: E-Mail Notification

    UCP Feature Description and Operation Manual Issue 1.3 Related Features  Integrated Auto Attendant/Voice Mail  Send a Message Hardware 2.46.3.5 E-Mail Notification Description When the system stores a new voice message, it will check the notification settings for your mailbox.

  • Page 153: Mark A Message As Private

    UCP Feature Description and Operation Manual Issue 1.3 2.46.3.6 Mark a Message as Private Description When you send or reply to a message, you can mark the message as Private so that the receiver cannot forward the message. Operation To mark a message as private 1.

  • Page 154: Message Cascade

    UCP Feature Description and Operation Manual Issue 1.3 3. After the receiver listens to the message, you receive a confirming Voice message with the Mailbox number that received the message and the time the message was received (listened to).

  • Page 155: Message Retrieval

    You can access your Mailbox locally by placing a call to the integrated Voice Mail group or, from an iPECS IP or LDP Phone, by pressing the [MESSAGE/CALLBACK] button, or by pressing a {VMAILBOX} button, if assigned to the phone.
  • Page 156 7. The current voice mail and memo can then be forwarded to other iPECS users. When you dial 9 in response to the “Number of Messages” prompt or during or at the end of a message, the “VM long Options”...
  • Page 157 UCP Feature Description and Operation Manual Issue 1.3 2. System will provides data/time prompt of the message. To retrieve Voice Mail locally 1. Lift the handset. 2. Dial the Voice Mail Group to receive the Mailbox number and Password prompts.

  • Page 158: Message Retrieval Options

    UCP Feature Description and Operation Manual Issue 1.3 2.46.3.10 Message Retrieval Options Description You may dial the digit “9” to receive the “VM long Options” prompt while in the Voice Mailbox, including during or after a voice message or system prompt except when an option has been selected that requires user dialing.

  • Page 159: Message Storage

    When you activate Call Forward to the integrated Voice Mail, calls are transferred to your mailbox where the call is handled by the iPECS Voice Mail application. The caller connects to your User Greeting followed by beep tone to notify the caller to leave a message.
  • Page 160 4. Individual User Greetings and Voice Mails are protected from loss of AC power. 5. When an iPECS UVM gateway is employed, each System announcement should be recorded in both the built-in VSF gateway and the UVM gateway. In addition, each Station and Line Voice Mailbox should be associated with one of the gateways.

  • Page 161: Outbound Message Notification

    UCP Feature Description and Operation Manual Issue 1.3 2.46.3.12 Outbound Message Notification Description When a new message is received, the system will check the new message notification settings. If configured to notify your Mobile extension, the system will place a call to your mobile phone and, when answered, play the station number prompt followed by the new message prompt, “You have xx new messages.”...

  • Page 162: Personal Ccr/User Greeting Disa

    UCP Feature Description and Operation Manual Issue 1.3 the new message prompt. The system will wait for you to enter a password for the VSF Group “Dial Time Out”. You must enter the correct password or the call will be disconnected.
  • Page 163 UCP Feature Description and Operation Manual Issue 1.3 If the Personal CCR Table is not configured, the system will employ DISA to analyze caller dialed digits. Operation Outside Caller To use Personal CCR 1. Call or be transferred to a Station with Personal CCR active.

  • Page 164: Multiple Mailbox Greeting

    UCP Feature Description and Operation Manual Issue 1.3 2.46.3.14 Multiple Mailbox Greeting Description System provides maximum 4 greeting for each mailbox user. Each user can select greeting according to the following scenario in station program. Operation FLOW CHART INCOMING CALL...
  • Page 165 UCP Feature Description and Operation Manual Issue 1.3 To change whole mailbox greeting with station program 1. Press [PGM] button and dial 56. 2. Select case type 0 (1: Unconditional, 2: Busy, 3 : No answer, 4: DND, 0:All).

  • Page 166: Remote Message Retrieval

    UCP Feature Description and Operation Manual Issue 1.3 5. Select greeting number 1 to 4. at the tone, record your greeting press pound (#) when you have finished Conditions 1. First greeting can be provided as default. Programming Web Admin.

  • Page 167: Send A Message

    UCP Feature Description and Operation Manual Issue 1.3 2.46.3.16 Send a Message Description You can record and send messages to other Mailboxes or a distribution list from your Voice Mailbox. Operation To send a message to another Mailbox 1. At the main Voice Mail prompt, dial “4”, and follow the voice instructions to record and send you message.

  • Page 168: Voice Mailbox Settings

    UCP Feature Description and Operation Manual Issue 1.3 Conditions 1. The default Class of Service for all mailboxes is 1. Programming SYSTEM DATA VM COS Attributes Related Features  Integrated Auto Attendant/Voice Mail Hardware 2.46.3.18 Voice Mailbox Settings Description You can program the Mailbox settings for your mailbox including a security password and record a greeting.
  • Page 169 UCP Feature Description and Operation Manual Issue 1.3 Conditions 1. If you are accessing your Voice Mail remotely, you must begin dialing within the CCR Inter-digit timer, if not the call is released. 2. If the dialed number is not recognized, the “Invalid Entry” prompt is played.

  • Page 170: System Voice Memo

    Operation iPECS IP & LDP Phones To hear the Date & Time Prompt 1. Dial “661”, the Play Time and Date code. The system plays the date and time Voice memo.
  • Page 171 UCP Feature Description and Operation Manual Issue 1.3 reporting the following items: − Station number − Station IP Address − Station Mac Address − Station ICM Mode Hands free/Tone/Privacy) − Listed message x (the number of all message waiting) −...

  • Page 172: Ip Bridge Mode

    2.47 IP Bridge Mode Description The iPECS UCS client Soft phone can automatically bridge the audio for a call to a “linked pair ”Station. When the Soft phone places a call in the bridged mode, the audio for the call can be delivered to the iPECS IP or LDP Phone by simply lifting handset or pressing the [SPEAKER] button.

  • Page 173: Ip Fax Relay, T.38 Support

    UCP Feature Description and Operation Manual Issue 1.3 2.48 IP FAX Relay, T.38 Support Description Because of their nature, Fax tones do not transmit well through IP networks, particularly when compression is employed. To address this, the external network interfaces of the system support T.38 protocol that defines the translation of analog fax tones to digital signals.

  • Page 174: Ip System Dect

    Technology(DECT). Ericsson-LG Enterprise’s Multi-channel DECT Base stations connect to the Wireless Interface board of the system to establish cells. With the DECT handsets, you can roam and maintain an uninterrupted communications link to iPECS features and resources. For further information on installation and operation of the IP System DECT solution, refer to the iPECS UCP and DECT Installation Manuals.

  • Page 175: Ip Trans-Coding

    DSP circuitry used to support trans-coding (converting) codecs for incoming VoIP calls to devices such as the UCP VoIP channels and the VSF channels, which have no built- in codec. The VoIP DSPs will trans-code the incoming voice codec to the system codec and reverse the process for the outgoing packets.

  • Page 176: Ip Trunking

    Description When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services. In addition, H.323 VoIP channels can register with an external H.323 Gatekeeper to support Gatekeeper call routing.

  • Page 177: Lbc (Loud Bell Control)

    2.52 LBC (Loud Bell Control) Description The iPECS hardware is equipped with relays that activate External Control Contacts. Each contact is assigned to one of several functions including a Loud Bell Control. If used as a Loud Bell Control, the contact will activate when: ...

  • Page 178: Lcr (Least Cost Routing)

    UCP Feature Description and Operation Manual Issue 1.3 2.53 LCR (Least Cost Routing) Description The LCR Tables are employed to define appropriate routing for outgoing calls based on the dialed number. Generally, the LCR Tables are structured to define the Least Cost Route for Long Distance calls.
  • Page 179 UCP Feature Description and Operation Manual Issue 1.3 5) LCR Access Mode 12 (M12) – Direct CO, Loop and Internal LCR access are active, seize CO line according to the LCR attributes. 6) LCR Access Mode 13 (M13) – Direct CO, Loop and Internal LCR access are active, seize CO line according to the station attributes.

  • Page 180: Linked Station Pairs

    7. A station can be linked to another station without registration to the system. This allows a station to be linked without affecting the overall capacity of the system. In this case, only an iPECS IP or LDP Phone, UCS Client, or SLT can be used as the...
  • Page 181 UCP Feature Description and Operation Manual Issue 1.3 unregistered linked station. In other cases, the linked station must be registered with the system, reducing the system capacity by one. 8. The IP Attendant application can be linked as the secondary phone only.

  • Page 182: Lnr (Last Number Redial)

    You may request the system redial the last dialed number without the need to dial the number. For iPECS IP and LDP Phones with displays, the last 10 numbers are stored in the LNR buffer. The user may view the ten numbers using the [VOL UP]/[VOL DOWN] button to scroll and select the number to dial from the list.
  • Page 183 UCP Feature Description and Operation Manual Issue 1.3 idle Line from the same Line group to place the call. 3. Using Last Number Redial will cancel Automatic Called Number Redial, if active. 4. Manually dialing a Flash during an outgoing call causes only those digits dialed after the Flash to be stored in the LNR buffer.

  • Page 184: Mobile Extension

    Calls, except Private Line, that ring only to the station are sent to your iPECS IP or LDP Phone and your registered mobile phone simultaneously. If you are a Hunt group member, your Hunt group calls can also route to your mobile phone.
  • Page 185 Feature Description and Operation Manual Issue 1.3 Dial a Park code to Park the call. Dial a Page zone to place an Internal/External or All Call page within the iPECS system. Dial a Conference Room to transfer the external party to a Conference Room.
  • Page 186 Issue 1.3 Programming TABLES DATA Mobile Extension Table Related Features  DND (Do Not Disturb)  Station Message Wait/Call Back  Attendant Recall  Distributed Control Network  Station User Programming & Codes Hardware  iPECS IP or LDP Phone...

  • Page 187: Moh (Music-On-Hold)

    Line and DID number. With multiple sources, different organizations can have different on-hold messages. Audio sources available include:  An External audio connection through the Miscellaneous connector of the iPECS UCP100/600/2400 module.  An Internal source with 13 canned melodies, one is selected as the internal source, ...
  • Page 188 Programming Common Attributes CO Line MOH CO LINE DATA SYSTEM DATA Music Sources Related Features  Hold  Back Ground Music  Multiple Language Support Hardware  External Music source connected to UCP music source input.

  • Page 189: Multiple Language Support

    2.58 Multiple Language Support Description With the integrated Auto Attendant and Voice Mail, iPECS UCP can support six (6) languages simultaneously. Prompts in the desired languages are loaded into the integrated AA/VM memory along with the Language Selection prompts. To assure the proper language...
  • Page 190 UCP Feature Description and Operation Manual Issue 1.3 Related Features  Integrated Auto Attendant/Voice Mail  Direct Inward Dial (DID)  Station Groups  Announcements  Direct Inward System Access (DISA) Hardware...

  • Page 191: Multiple Voice Mailbox Support

    A station can access any Voice Mailbox by dialing the VM group, the mailbox number and password. If you use an iPECS IP and LDP Phone, one or more Flex buttons of your phone can be configured to access a specific mailbox and receive a visual indication (LED flashes) of message status in the mailbox.

  • Page 192: Network Security & Priority

    Issue 1.3 2.60 Network Security & Priority Description Each IP device that connects to the iPECS UCP supports several security and priority protocols. IP devices incorporate a Web server, which will deliver the Module Web Admin pages to a standard browser.

  • Page 193: Outside Call Redirect

    2.61 Outside Call Redirect Description You can assign a Flex button of your iPECS IP or LDP Phone to send an incoming outside call to a pre-defined destination such as the Attendant, Voice Mail, another Station, or Hunt group without answering the call. Call Redirect acts as a one-time Call Forward.

  • Page 194: Outside Call Time Restriction

    UCP Feature Description and Operation Manual Issue 1.3 2.62 Outside Call Time Restriction Description The system can be programmed to limit the length of outgoing calls by specified stations. If Call Time Restriction is assigned to a station, when the station places an outgoing call, the system initiates the Cut-Off timers for the Station and the outside Line.

  • Page 195: Outside Line Access

    Stations can access outgoing Lines, if allowed Line access in the System database. The iPECS IP and LDP Phones may use flexible buttons assigned to access a specific Line or Line group button for outgoing calls or a {LOOP} button.
  • Page 196 7. When an iPECS IP or LDP Phone is not assigned Ringing Line Preference, the user must press the ringing {LINE} button to answer the call. 8. iPECS IP and LDP Phone users may be assigned exclusive use of a Line as a Private Line.

  • Page 197: Outside Line Queuing

    Line or a Line in the same group to become available. When an appropriate Line becomes available, the system calls queued users on a first-in first-out basis. Operation iPECS IP & LDP Phones To request to be placed in queue for a busy Line 1. Press the busy {LINE} or {POOL} button.
  • Page 198 UCP Feature Description and Operation Manual Issue 1.3 Programming Common Attributes CO/IP Line Queuing STATION DATA Related Features  Outside Line Access Hardware...

  • Page 199: Personal Groups

    UCP Feature Description and Operation Manual Issue 1.3 2.65 Personal Groups Description A Personal Group consisting of your master station and group member stations (maximum 32 including your master station) can be configured by the system Administrator. When your master station receives a call all members also receive the call and, when placing a call, the master station access and dialing restrictions are used.

  • Page 200: Pre-Defined & Custom Text Display Messages

    2.66 Pre-Defined & Custom Text Display Messages Description You can select a text message that will display in the LCD of iPECS IP and LDP Phones when they call you. When you activate Text Display Messages, incoming intercom calls will signal with muted Ring in-place of normal ring and the LCD of the calling user displays the message you selected.
  • Page 201 Message 09 AT HOME Message 10 AT BRANCH OFFICE Operation iPECS IP & LDP Phones To assign a Flex button for Display Messages {DISPLAY MESSAGE} button: [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “51” + [HOLD/SAVE] {ONE-TOUCH DISPLAY MESSAGE} button: [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “51” +message number + [HOLD/SAVE] To activate Display Message 1.
  • Page 202 UCP Feature Description and Operation Manual Issue 1.3 3. Dial the Message number (“00”-“20”). 4. Dial auxiliary input, as desired. 5. Press the [HOLD/SAVE] button. 1. Press the {ONE-TOUCH DISPLAY MESSAGE} button. 2. Dial auxiliary input, as desired. 3. Press the [HOLD/SAVE] button.
  • Page 203 5. Custom Text Display Messages and Display Message status are stored in non- volatile memory to protect against loss during power failure. 6. The calling station must be an iPECS IP or LDP Phone with display to receive the message.

  • Page 204: Prefix Dialing Table

    UCP Feature Description and Operation Manual Issue 1.3 2.67 Prefix Dialing Table Description The Prefix Dialing Table supports several features. On analog CO Lines, the table is used to determine the cost of the call. For ISDN Lines assigned Enblock dialing and SIP Trunks, Enblock dialing can be supported so that you don’t need to wait for the inter-digit time-out to...

  • Page 205: Redundant System Processor

    The iPECS UCP system supports redundant processor operation. The redundant system processor is a hot standby processor. The LAN2 port of the master iPECS UCP module is connected directly to theLAN2 port of the standby UCP module for local redundancy, in which case the LAN2 ports may be connected over the LAN or WAN.
  • Page 206 Redundancy Attributes CPU Redundancy Usage, Change REDUNDANCY DATA Active UCP by Power Fail, Geographic Redundancy System Timers IP Watch timer SYSTEM DATA Related Features Hardware  For Main and stand-by UCP installation, please refer to the iPECS UCP Hardware Description and Installation Manual.

  • Page 207: Registration & Fractional Module Tables

    Normally, local iPECS devices can register with the system only when the “Registration Switch”, 3rd Dip switch on the UCP module, is ON. In this state, the system will allow any local iPECS device to register, providing a convenient “plug & play” initial installation. After initial installation, the Registration Switch is placed in the OFF position, disabling registration of additional local devices.
  • Page 208 UCP Feature Description and Operation Manual Issue 1.3 DEVICE LOGIN Remote Device Registration Related Features Hardware...

  • Page 209: Prepaid Call

    UCP Feature Description and Operation Manual Issue 1.3 2.70 Prepaid Call Description Prepaid refers to services paid for in advance. There are two kinds of prepaid call. One is CO prepaid call and the other one is Station prepaid call. If a CO line is configured to use prepaid call, the CO line is available for outgoing call until prepaid money becomes empty.

  • Page 210: Remote Control From Mobile Phone

    UCP Feature Description and Operation Manual Issue 1.3 2.71 Remote Control from Mobile Phone Description In addition to the call features available to your Mobile phone, you can control certain settings through your Mobile phone. The Mobile has access to the Remote Control menu shown below.

  • Page 211: Ringing Line Preference

    [SPEAKER] button, which will override Ringing Line Preference and connect you to the Line you selected. Operation iPECS IP & LDP Phones To answer a call while the station is ringing 1. Lift the handset or press the [SPEAKER] button.

  • Page 212: Speed Dial

    Display Security Description Station and System Speed Dial numbers may be programmed so that the telephone number digits are not displayed on the LCD of iPECS IP and LDP Phones when the Speed Dial is selected. Operation To assign Display Security to a Speed Dial number 1.

  • Page 213: Station Speed Dial

    You can store commonly dialed numbers for easy access using Station Speed Dial. With iPECS UCP, your Station has access to 100 Speed Dial numbers each stored in a “bin”. Each Speed Dial number can be up to 25 digits in length and may include special instruction codes.
  • Page 214 6. Press the [HOLD/SAVE] button. 7. If desired, enter a name, see alphanumeric entry chart below. 8. Press the [HOLD/SAVE] button. iPECS IP Phones with 3-Soft buttons To dial using a Station Speed Dial using an LIP 8000/8000E/9000 series phones with soft buttons 1.
  • Page 215 3. All Speed Dial numbers are stored in memory protected from power loss. 4. For iPECS IP and LDP phones, a call placed with Speed Dial will appear under the Flex button assigned for the Line, Line Group, or the general Line appearance Loop button, as appropriate for the station Flex button configuration.

  • Page 216: System Speed Dial

    [MESSAGE/CALLBACK] as 1st digit Activate ISDN Keypad Facility [MESSAGE/CALLBACK] Insert a pause dialing command. You may assign a Flex button of your iPECS IP or LDP Phone for One-Touch access to a specific System Speed Dial bin. Operation iPECS IP & LDP Phones...
  • Page 217 UCP Feature Description and Operation Manual Issue 1.3 To dial using a System Speed Dial using a [SPEED] button 1. Lift handset or press the [SPEAKER] button. 2. Press the [SPEED] button. 3. Dial the desired bin number(“20000”-“31999”) To dial a System Speed Dial number using an LIP-8000/8000E/9000 series phone with3- soft buttons 1.

  • Page 218: System Speed Zone (Groups)

    3. All Speed Dial numbers are stored in memory protected from power loss. 4. For iPECS IP and LDP phones, a call placed with Speed Dial will appear under the Flex button assigned for the Line, Line Group, or the general Line appearance {LOOP} button, as appropriate for the station Flex button configuration.
  • Page 219 UCP Feature Description and Operation Manual Issue 1.3 (Class of Service) to calls using Speed Dial numbers in the zone. Operation Refer to System Speed Dial for operation. Conditions 1. The conditions of System Speed Dial apply to System Speed Dial numbers assigned to a zone.

  • Page 220: Flexible Speed

    UCP Feature Description and Operation Manual Issue 1.3 2.73.6 Flexible Speed Description System has the default range of speed code for individual Station speed and System speed codes. To lessen length of speed code for user’s convenience, system provides programmable options for selection of speed code range and length.
  • Page 221 UCP Feature Description and Operation Manual Issue 1.3 speed code speed code Station(individual) System(Shared) System / Type Code range Digit Code range Digit length many length many Type 0 000 - 099 20000 - 31999 12000 Type 1 000 - 099...
  • Page 222 UCP Feature Description and Operation Manual Issue 1.3 Web Admin. Common Attributes Speed Dial Access STATION DATA TABLES DATA System Speed Zone Related Features  System Speed Dial  Class of Service Hardware...

  • Page 223: Station Call Coverage

    4. When a covered station receives a call, the covering station will receive the following display: CALL FOR STA xxxx FROM yyyy time Conditions 1. An iPECS IP or LDP Phone user may cover for a SLT or other stations. However,...
  • Page 224 UCP Feature Description and Operation Manual Issue 1.3 since a Flex button is required, a SLT cannot provide coverage for other stations. 2. When off-hook or in DND, the covering station will only receive a visual indication of the call from the LED of the {CALL COVERAGE} button and display, no off- hook ring is provided.

  • Page 225: Station Groups

    UCP Feature Description and Operation Manual Issue 1.3 2.75 Station Groups Description Stations can be grouped for incoming call routing and Call Pick-up purposes. Ten types of groups can be defined:  Circular  Terminal   Ring ...
  • Page 226 This group is assigned to support an external Auto Attendant Voice Mail system that employs SLT ports or SIP extensions to interface to the iPECS. An External AA/VM group is assigned for either circular or terminal hunt. The External AA/VM that employs SLT ports may employ either in-band signaling over the audio channel or SMDI protocol with a signaling connection to the system RS-232 port.
  • Page 227 At supported systems, the group is used to handle the AA/VM requirements from the central iPECS UCP. The Net VM group may be the built-in AA/VM Group (VSF Group), an external VM system or the iPECS Feature Server. The group number is assigned in PGM 324.
  • Page 228 UCP Feature Description and Operation Manual Issue 1.3 initiate the Transfer Recall process. 5. Calls to a Station Group receive either ring-back tone or MOH while queued to the group. 6. Calls that are not answered in the Overflow time are routed to the defined Overflow destination.

  • Page 229: Station Flexible Button Default Table

    UCP Feature Description and Operation Manual Issue 1.3 2.76 Station Flexible Button Default Table Description When a station is registered, administrator can assign preset flexible button table to the station automatically by default. Operation 1. Prepare default flexible button table for station in PGM “Flexible Button Defaults”.

  • Page 230: Smdr (Station Message Detail Recording)

    Each SMDR call record includes a “Cost” field, which is a calculated estimate for the cost of the call. The call cost updates in real-time and displays in the LCD of iPECS IP and LDP Phones in place of the call duration.

  • Page 231: Lost Call Recording

    UCP Feature Description and Operation Manual Issue 1.3 2. Once connected to the system, the call duration includes the total time the call is connected including periods when the call is on hold, in queue, etc. 3. To enable Call Cost Display, the “SMDR Cost per Unit Pulse” and “SMDR Decimal ”must be assigned.
  • Page 232 UCP Feature Description and Operation Manual Issue 1.3 The following displays examples of the SMDR output for Lost Call outputs. DIAL/CLI/CPN ACCOUNT DIAL/CLI/CPN TIME START COST NUM-1 CODE NUM II 00:00 14/05/02 15:45 R RING 01:35  Incoming call on CO Line 31 received on May 14, 2002 at 3:45 pm, rang the assigned stations for 1 minute and 35 seconds.
  • Page 233 UCP Feature Description and Operation Manual Issue 1.3 The output for the Lost Call summary count report is shown below: Lost call count start time: 05/01/02 09:31 Current time 26/04/02 16:32 Total Lost call count until now: 121 Operation...

  • Page 234: Smdr Call Records

    UCP Feature Description and Operation Manual Issue 1.3 2.77.3 SMDR Call Records Description SMDR (Station Message Detail Recording) provides detailed information on incoming and outgoing calls. Assignable options in the system database permit recording of all external calls, all external outgoing calls or toll calls, calls that exceed a fixed duration, and intercom calls.
  • Page 235 UCP Feature Description and Operation Manual Issue 1.3 DIALED Meaning 1000 E1001 1) Station 1000 called station 1001 and station 1001 answered. 2) In a conference, station 1000 was a conference master, station 1001 was a conference member. 1005 S1003 Station 1005 sent an internal SMS to station 1003.
  • Page 236 UCP Feature Description and Operation Manual Issue 1.3 record will show “STA-P” and the station number, or “SYS-P” and the Authorization code index number in place of the Account code. 7. For incoming calls, the “NUM I” and “NUM II” fields will display the assigned data item–...

  • Page 237: System Administration

    The System Id and Numbering Plans portion of the system database can be accessed and modified with the keypad and Flex buttons of an iPECS IP or LDP Phone. The display of the Phone is employed to view items in the iPECS database. You may be required to enter a password for access to Admin.

  • Page 238: Web Administration

    Web Administration Description The system database is accessed and modified via an iPECS IP or LDP Phone, the LAN interface or an ISDN BRI/PRI line. Both the LAN and ISDN access the system’s Web server, which delivers the database as a set of Web pages to the user’s Web browser. Under the proper conditions, both also allow for remote access to the system database.
  • Page 239 Feature Description and Operation Manual Issue 1.3 between a standard ISDN modem and the iPECS BRI/PRI board. The connection can be set- up over a normal or DID BRI/PRI line. The system negotiates access using two User Ids and matching passwords assigned in the database. In addition, for DID access the Called Party number must match the assigned system PPP destination.

  • Page 240: System Alarm Notification Control

    System At detection of fault or Emergency Call, the Alarm signal is sent to assigned stations. iPECS IP & LDP Phones To assign a Flex button as an {ALARM RESET} button to terminate the Alarm Signal [TRANS/PGM] + {FLEX} + “565” + [HOLD/SAVE] To terminate an Alarm Signal, while idle 1.
  • Page 241 UCP Feature Description and Operation Manual Issue 1.3 was made and the System Attendant. The notified station can review the history of Emergency calls from their Zone only. The System Attendant can review Emergency Call history for all Zones.

  • Page 242: System Networking

    2.86.3. Remote sites may include an iPECS UCP module operating in the local mode as a live back- up to the remote central system. Under normal circumstances, the central UCP module controls remote devices(gateway Modules and terminals) including any local UCP VoIP channels.

  • Page 243: Distributed Control Network

    6. Up to 100 local UCP modules can operate in local mode as part of a T-NET. 7. You must install a license and enable T-NET for all iPECS UCP modules that are part of the T-NET.

  • Page 244: Net Intercom Call

    2. Each station must have a unique station number of up to eight (8) digits, which is based on their local system Station Numbering Plan. 3. The Network Numbering Plan permits 251 entries, allowing up to 251 iPECS systems to be in a single distributed network environment.

  • Page 245: Net Call Transfer

    2. The LCD will display the caller’s Name if Calling Name Identification Presentation (CNIP) is enabled in the Networking parameters and the caller’s Name is assigned in their local iPECS system. 3. If no idle path is available over the Network, you will hear error tone.
  • Page 246 Feature Description and Operation Manual Issue 1.3 From a network perspective, the iPECS can use either the ‘Join’ or ‘Re-route’ signaling method to complete a call transfer over the network. The Networking Transfer Mode assigns the method that will be used and should be selected to match other systems connected in the private network.

  • Page 247: Net Call Identification Service

    Networking such as Call Back, are not available. 8. The LCD will display the caller’s Name if Calling Name Identification Presentation (CNIP) is enabled in the Networking parameters and the caller’s Name is assigned in their local iPECS system. Programming NETWORKING DATA Net Basic Attributes Net Supplementary AttributesNet Transfer Mode, Net...

  • Page 248: Network Call Back (Call Completion)

    Call Back from the system. Upon answer, the iPECS UCP will place a call to the originally busy station. Network Call Back operates in the same manner as Call Back and is subject to the conditions associated with Call Back.

  • Page 249: Net Call Camp-On (Call Offer)

    The called station receives a camp-on tone and the [Hold/Save] button LED will flash. Network Camp-on operation is the same as system Camp-on and is subject to the same conditions. From a network perspective, iPECS UCP employs H.450 Call Offer protocol to provide camp- on capabilities. Operation iPECS IP &...

  • Page 250: Net Conference

    You can join stations and outside Lines from other networked systems to a conference call with other stations or CO lines. Operation iPECS IP & LDP Phones To establish an ad-hoc conference 1. Establish the first call. 2. Press the [CONF] button. The LED will light, the connected party is placed on exclusive hold and you receive dial tone.

  • Page 251: Net Station Message Waiting

    The station receiving the Message Wait can return the calls using the [MESSAGE/CALL BACK] button. Operation iPECS IP & LDP Phones To leave a Message Wait, while receiving ring back tone or no response on a call announce 1.
  • Page 252 UCP Feature Description and Operation Manual Issue 1.3 ST CL VS VM FS MS 001 001 005 006 001 004 2. Dial “1” to select ST (Station Message Wait). “1” = ST: Station Message Wait “2” = CL: CLI Message Wait “3”...

  • Page 253: Net Call Forward

    Call Forward within a system and is transparent to the user. From a network perspective, the iPECS UCP can use either the ‘Join’ or ‘Re-route’ signaling method to complete a call forward over the network. The Networking Transfer Mode assigns the method that will be used and should be selected to match other systems connected in the private network.
  • Page 254 1. Press flashing [FWD] button, Call Forward will deactivate and the [FWD] button LED is off. Or, for an iPECS IP Phone, 1. Lift the handset or press the [SPEAKER] button to receive dial-tone, 2. Press the [FWD] Soft button. For the LIP8002, the [DND] button is used to activate Forward.

  • Page 255: Co Transit-In

    Feature Description and Operation Manual Issue 1.3 4. The iPECS does not check the status of the receiving destination; once forward is activated, the receiving system is responsible for routing the call. 5. Incoming analog CO lines must provide Disconnect Supervision and the Open Loop Detect timer must be set for proper operation.

  • Page 256: Co Transit-Out

    UCP Feature Description and Operation Manual Issue 1.3 number conversion is completed. The system does a look-up in the Flexible DID Table to identify the destination. If the number is a station in a networked system, the system routes the call to the destination over the appropriate network connection with CLI provided to the called station.

  • Page 257: Blf Presentation

    UCP Feature Description and Operation Manual Issue 1.3 Operation Operation of Distributed Networking is automatic when configured. Conditions 1. To use CO Transit-Out, the networked system user must dial the CO transit-out code; the CO Transit-Out service is not activated by pressing a CO Line button.
  • Page 258 UCP Feature Description and Operation Manual Issue 1.3 (idle or busy) indication for the assigned station. When only two systems are networked, BLF status is provided directly between the two systems with each serving as the others BLF Manager for the other. When more than two systems are in a network, the Ericsson-LG Enterprise BLF Manager application provides the BLF status across the network.

  • Page 259: Centralized Attendant Service (Cas)

    {Net DSS} button assigned for the local System Attendant. In addition, outside calls to networked systems can directly ring the Centralized Attendants. Operation Local Attendant iPECS IP or LDP Phone To assign [ATD DND] button [TRANS/PGM] + {Flex Button} + [TRANS/PGM] + “83” + [HOLD/SAVE] To route local Attendant calls to the Central Attendants 1.

  • Page 260: Centralized Voice Mail

    Mail services to the stations of all systems in the network. Calls are passed to this central VM over the network to the Network VM Hunt Group assigned in the central iPECS system. The Station Group number must be assigned in the Network Numbering Plan code of each networked system to deliver calls to the central VM properly.
  • Page 261 UCP Feature Description and Operation Manual Issue 1.3 Operation iPECS IP or LDP Phone To assign a Flex button to access a Page Zone in Networked system [TRANS/PGM] + {Flex Button} + Net Numbering Plan code for Page + [HOLD/SAVE] To Page a Networked system Zone 1.
  • Page 262 UCP Feature Description and Operation Manual Issue 1.3 Related Features  Internal/External & All Call Page Hardware...

  • Page 263: System Scenario Call Routing

    UCP Feature Description and Operation Manual Issue 1.3 2.81 System Scenario Call Routing Description In addition to other routing, the system can be configured to route incoming calls based on scenarios. Scenarios can activate automatically or a group of scenarios can be activated manually by the Attendant.

  • Page 264: Traffic Analysis

    Issue 1.3 2.82 Traffic Analysis Description The iPECS monitors, stores and periodically or upon request outputs various traffic statistics covering system resources. The output from the system can be used to:  Monitor and evaluate system performance  Observe usage trends and recommend possible corrective actions, ...

  • Page 265: Traffic Analysis, Attendant

    UCP Feature Description and Operation Manual Issue 1.3 To print a traffic report 1. Press the [TRANS/PGM] button. 2. Dial the report code, “0121 & 0124” – “0129”. 0121 All Summary Traffic Reports 0124 Attendant Traffic Report 0125 Call Summary Report...
  • Page 266 UCP Feature Description and Operation Manual Issue 1.3 Field Description ATD No Attendant Station Number Meas Hour (Measurement Hour) Hour data accumulation began Calls Total Total number of calls, except group & recalls, routed to the Attendant Calls Ans...

  • Page 267: Traffic Analysis, Call Reports

    UCP Feature Description and Operation Manual Issue 1.3 2.82.2 Traffic Analysis, Call Reports Description Call activity statistics are provided in the Hourly Call and Call Summary Reports. Hourly Call Report The Hourly Call Report covers hourly-completed call activity for the selected Analysis period.

  • Page 268: Traffic Analysis, H/W Usage

    UCP Feature Description and Operation Manual Issue 1.3 2.82.3 Traffic Analysis, H/W Usage Description The Hardware Usage report provides statistics for the system’s special Hardware resources such as the Voice Mail as shown in the following sample report. Site Name : abc co...

  • Page 269: Traffic Analysis, Line Reports

    UCP Feature Description and Operation Manual Issue 1.3 2.82.4 Traffic Analysis, Line Reports Description The CO Traffic Summary and Hourly reports provide statistics on a summary or hourly basis for all Line Group activity. The following provides a sample report and description of the major fields in the report.
  • Page 270 UCP Feature Description and Operation Manual Issue 1.3 4. Press the [HOLD/SAVE] button. Conditions Programming SYSTEM DATA RS-232 Port Settings Print Port Selections Related Features  SMDR (Station Message Detail Recording)  ACD Statistics Report Hardware  Device to capture reports...

  • Page 271: Universal Night Answer (Una)

    {LINE}, a {POOL} or {LOOP} button. An External Control Contact can be assigned to activate an External Loud Bell to alert users of incoming calls. The iPECS IP and LDP Phones may be assigned a Flex button as a {UNA} button. Operation iPECS IP &...

  • Page 272: Wake-Up Alarm, Enhanced

    2. Dial “045”, the Attendant Erase Wake-up code. 3. Dial the desired station range, for a single station, enter an “*” as the second station number. 4. Press the [HOLD/SAVE] button. iPECS IP & LDP Phones To register a Wake-Up alarm 1. Press the [TRANS/PGM] button.
  • Page 273 [VOL UP]/[VOL DOWN] buttons to scroll between the Wake-up alarms and “#” can be used to scroll through the repeating types. 2. The iPECS IP and LDP Phones will display an asterisk near the time to indicate a Wake-Up alarm is set for the current day.
  • Page 274 UCP Feature Description and Operation Manual Issue 1.3 Wake-Up alarm index number (1-5) available for the station. If no index is available, the Attendant setting is ignored 4. When the Attendant erases the Wake-Up alarm, all five alarm indices are erased.

  • Page 275: Wake-Up Alarm, Standard

    When the time is reached, the system will signal your station with an audible and, for iPECS IP and LDP Phones, a visual signal is provided in the LCD. The alerting for the Wake-Up alarm will repeat based on the type selected when you assign the alarm.
  • Page 276 UCP Feature Description and Operation Manual Issue 1.3 To stop the alarm notification 1. Lift the handset or press the [SPEAKER] button. To erase a Wake-Up alarm 1. Press the [TRANS/PGM] button. 2. Dial “42”, the Erase Wake-up code.

  • Page 277: Web Call Back

    UCP Feature Description and Operation Manual Issue 1.3 2.86 Web Call Back Description The Station User Web portal incorporates a Web Call Back feature. In the portal, you may be permitted to request the system to establish a telephone call between two telephone numbers.

  • Page 278: Zone Management

    UCP Feature Description and Operation Manual Issue 1.3 2.87 Zone Management 2.87.1 Holiday Assignment Description The Administrator can assign Holiday Zones (up to 40) and Vacation Zones (up to 5 for each Zone). Devices in a Zone follow the holiday and vacation assignments of the zone. When the date for a Zone is set to Holiday or Vacation, the Zone will operate in the programmed ring mode.

  • Page 279: Remote Devices

    UCP Feature Description and Operation Manual Issue 1.3 Operation Operation of this feature is automatic when configured. Conditions 1. The maximum number of connections assigned in the Zone Attributes is used to limit the number of calls from a zone to all other zones while the Inter-Zone Attributes assignment is used to limit the number of calls between two specific zones.

  • Page 280: Zone Outgoing Call Connection Limit

    UCP Feature Description and Operation Manual Issue 1.3  Holiday ring modes  RTP relay  RTP Relay group. Operation Zone operation is automatic once configured. Conditions 1. Zone attributes which may affect ringing, such as Holiday and Vacation settings, have lower priority than other ring assignments such as Tenancy group ring mode established for DID lines.
  • Page 281 UCP Feature Description and Operation Manual Issue 1.3 Operation Operation of this feature is automatic based on the maximum outgoing CO calls allowed for the Zone. Conditions 1. If the maximum outside calls for the Zone Attributes is set to “0”, the number of outgoing calls for the Zone is not limited.

  • Page 282: Intercom

    The parties receive intrusion tone and you connect to the call. 5. To terminate the call and return all parties to idle, press the [DROP]Soft button. To exit Barge-in 1. Hang-up the phone. Conditions 1. This feature is only supported for iPECS IP and LDP Phone models with 3-soft buttons.
  • Page 283 Barge-in operation. 4. If ‘Privacy’ option is ON, then any person could not barge-in to the station. Programming Common Attributes Barge In Mode STATION DATA Related Features  Intrusion Hardware  iPECS IP or LDP Phones w/3-soft buttons...

  • Page 284: Direct Station Selection/Busy Lamp Field (Dss/Blf)

    3. When a station receives a Camp-On, the LED of a DSS/BLF button associated with the calling station will flash. 4. The station is considered busy when in use, receiving ICM Ring at an iPECS IP or LDP Phone, or receiving any ring at a SLT.

  • Page 285: Intercom (Icm) Call

    Message Wait/Callback prior to the time-out. 4. With your iPECS IP and LDP Phone, you can place consecutive Intercom calls without the need to regain ICM dial tone (no need to hang-up) between calls;...
  • Page 286 UCP Feature Description and Operation Manual Issue 1.3 Related Features  Intercom Signaling Mode  Speakerphone Hardware...

  • Page 287: Intercom Call Hold

    Intercom Call Hold Description While on an active Intercom (ICM) callusing an iPECS IP or LDP Phone, you can place the call on hold. The held station will receive the assigned Music-on-Hold. The call is placed on Exclusive Hold and recalls you after expiration of the Exclusive Hold Recall Timer.

  • Page 288: Intercom Caller Controlled Signaling

    4. Changing the signaling mode does not affect privacy at the called station. Programming Common Attributes Forced Hands-Free Answer STATION DATA Related Features  Intercom Signaling Mode  Linked Station Pairs Hardware  iPECS IP or LDP Phone to receive Voice announced calls...

  • Page 289: Intercom Lock-Out

    {ICM}button on your phone, if configured, flutters rapidly to indicate the out-of-service state. For iPECS IP & LDP Phone users, if the [SPEAKER] is used, the station will receive error tone for 30second and then automatically return to idle and will not “Lock-out”.

  • Page 290: Intercom Step Call

    Intercom call to the new station number. Operation iPECS IP & LDP Phones To activate step call, while receiving busy on a dialed Intercom call 1. Dial a digit other than the last digit of the busy station’s intercom number.

  • Page 291: Intercom Tenancy Group

    Intercom Tenancy Group Description Stations in the iPECS are assigned to an Intercom Tenancy Group, group 01 ~ 100. Stations in a group are allowed or denied the ability to place intercom calls to stations in other groups on a group-by-group basis.
  • Page 292 UCP Feature Description and Operation Manual Issue 1.3 Common Attributes  CO Tenancy Group CO LINE DATA TABLES DATA Flexible DID Conversion Auto Ring Mode Table Related Features  Intercom (ICM) Call  Outside Line Ring Assignment  Flexible Numbering Plan ...

  • Page 293: Intercom Transfer

    Issue 1.3 Intercom Transfer Description You can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call(unscreened). The Intercom station is placed on Exclusive Hold. The Transfer Recall Timer is initiated and, if this timer expires before the Intercom call is answered, the call will recall your Station until answered or abandoned.
  • Page 294 UCP Feature Description and Operation Manual Issue 1.3 Conditions 1. The {ICM}button, if configured, provides an appearance for the transferred station. The LED indicates status and pressing the button connects to the station. 2. If the receiving station is busy, the transferring station may camp the call on to the busy station, see Call Waiting/Camp-On.

  • Page 295: Message Wait/Call Back

    CLI Message Wait Description When your iPECS IP or LDP Phone with display receives an external call with Calling Line Identification(CLI) and the call is abandoned (disconnects before answer), the system will generate a CLI Message Wait (missed call) log with the Caller Identification, date and time.
  • Page 296 UCP Feature Description and Operation Manual Issue 1.3 5551122323 21/11 09:10 CNT: 2 BACK SELECT> DEL CUR To delete all CLI Messages 1. Press SELECT>, and choose DEL ALL. 5551122323 21/11 09:10 CNT: 2 BACKSELECT>DEL ALL To return a call to the current CLI Message 1.
  • Page 297 CID/CPN Attributes Incoming Prefix Code Insertion CO LINE DATA International Access Code, My Area Code, My Prefix Area Code Related Features  Station Message Wait/Call Back  ISDN (Integrated Service Digital Network) Hardware  iPECS IP or LDP Phone with display...

  • Page 298: Message Wait Reminder Tone

    Message Wait Reminder Tone Description In addition to the Message or[MESSAGE/CALL BACK] button LED, the iPECS IP and LDP Phones can be sent a tone as a periodic reminder to you of message waits in queue. This tone is sent to the station only while idle and is heard over the speaker.

  • Page 299: Short Message Service (Sms)

    The Short Message Service (SMS) provides the ability to send and receive text messages to and from iPECS IP and LDP Phones equipped with a display as well as the UCS Client, DECT and WLAN Phones. The text is comprised of words, numbers, or an alphanumeric combination.
  • Page 300 UCP Feature Description and Operation Manual Issue 1.3 5. Dial the message using two digits for each character as shown in the table below, use the [REDIAL] button to delete a character. Q – 11 A - 21 D - 31 Z –...

  • Page 301: Station Message Wait/Call Back

    Back. When the called station returns to idle, the system notifies you with Callback ring. When you answer, the previously busy station is called. When a Message is waiting, the [MESSAGE/CALL BACK] button LED of iPECS IP or LDP Phones flashes and, for properly equipped SLTs, the MW Lamp will flash.
  • Page 302 UCP Feature Description and Operation Manual Issue 1.3 To leave a Message Wait, while receiving DND tone 1. Press the [MESSAGE/CALL BACK] button, confirmation tone received. 2. Hang-up, Message Wait activated. To leave a Call Back (queue for a station), while receiving busy 1.
  • Page 303 7. A Message Wait indication is left at the originally called station even if the call is forwarded except for Executive/Secretary pairs. 8. A user of an iPECS IP or LDP Phone with display may call back to stations that left messages in any desired order, or the normal “oldest-first” order.

  • Page 304: Paging

    External Page Zone -1 External Page Zone -2 External All Call Page All Call Page Flexible buttons of iPECS IP and LDP Phones may be assigned to access a Page Zone as a {PAGE ZONE} button. Operation iPECS IP & LDP Phones...
  • Page 305 3. DTMF signals from stations are transmitted through the systems External Page port after access. 4. If an iPECS IP or LDP Phone user attempts to page using the speakerphone, pre- selection will be activated and the display shows ‘Lift Handset for Page when ‘Lift Handset for Page’...

  • Page 306: Meet Me Page

    Meet-Me code. When the party dials the Meet-Me code, the page is terminated and an intercom call is connected between you and the party. Flexible buttons of iPECS IP and LDP Phones may be assigned as a {MEET ME} button. Operation iPECS IP &...

  • Page 307: Sos Paging

    SOS Paging Description A System announcement can be recorded and then used as a page announcement. A Flex button of an iPECS IP or LDP phone is required. Operation iPECS IP & LDP Phones To assign a Flex button as a {SOS Page} button [TRANS/PGM] + {FLEX} + “Page Code”...

  • Page 308: Push To Talk Paging

    3.12 Push to Talk Paging Description Each iPECS IP, LDP and WLAN Phone can be assigned as a member of one or more of the system’s nine Push-To-Talk (PTT) page groups. As such a user, you may login or out of any one or all of the PTT groups to which your station is assigned.
  • Page 309 5. The station must have a {PTT} button to place or receive PTT announcements. As a default, the iPECS WLAN phone is assigned a PTT button. 6. The station may be assigned and logged in to the default active PTT group in the system database.

  • Page 310: Emergency Page

    UCP Feature Description and Operation Manual Issue 1.3 3.13 Emergency page Description If a station makes a Emergency page, the station can page to not only idle stations and external page ports but also talking stations. When the Emergency page is starting, the talking stations disconnect the current call and receive the emergency page.

  • Page 311: Outside (Co/Ip)Lines

    UCP Feature Description and Operation Manual Issue 1.3 4. O UTSIDE LINES Auto Fault Detection and Recovery Description If the system detects a Line fault on a PRI Line or SIP Trunk, the Line/Trunk is placed in an Out-Of-Service state and temporarily placed in the unused Line group. Upon recovery, the system will automatically return the Line to in-service.

  • Page 312: Caller Id Mode

    UCP Feature Description and Operation Manual Issue 1.3 Caller ID Mode Description The Caller ID signals for analog CO Lines varies from region to region. To support these differences, each analog CO Line interface is assigned the type of Caller Id signal provided from the CO Line.

  • Page 313: Co Line Flash

    When used behind a PBX, a Flash is often used to activate a PBX feature or call transfer. Operation iPECS IP & LDP Phones To assign a Flash Flex button [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “94” + [HOLD/SAVE] While connected to an analog CO line 1.

  • Page 314: Co Line Release Guard Time

    UCP Feature Description and Operation Manual Issue 1.3 CO Line Release Guard Time Description To assure that the service provider’s switching equipment has sufficient time to restore to the idle condition, the system will hold analog CO Lines in a busy state after you release the Line.

  • Page 315: Co Line Ring Detect

    UCP Feature Description and Operation Manual Issue 1.3 CO Line Ring Detect Description The system incorporates timers for Ring-On and Ring-Off durations to assure proper alerting. When the duration of the ring signal exceeds the Ring-on timer, alerting will start. When the ring is not present for a period exceeding the Ring-off timer, alerting will stop.

  • Page 316: Dial Pulse Signaling

    UCP Feature Description and Operation Manual Issue 1.3 Dial Pulse Signaling Description An analog CO Line can be configured to send dial pulse signals to the central office. If programmed as a pulse CO line, the system will send open loop pulses at 10 pps with the assigned break/make ratio.

  • Page 317: Direct Inward Dialing (Did)

    Digits sent to the system are generally the last digits (3 or 4) dialed by the caller. After collecting the digits from the carrier, iPECS converts the digits employing one of three DID digit conversion Types: ...
  • Page 318 UCP Feature Description and Operation Manual Issue 1.3 DID Service Attributes  DID Conversion Type SYSTEM DATA DID/DISA Destination System Timers  DID/DISA No Answer Timer DID Service Attributes  DID Conversion Type TABLES DATA CCR (Customer Call Routing) Table...

  • Page 319: Did Line Digit Conversion

    UCP Feature Description and Operation Manual Issue 1.3 DID Line Digit Conversion Description When you place or receive an outside call, the digits you dial or the called Id are compared with the Digit Conversion Table. If the dialed digits match an entry in the table, the digits are converted as defined in the table.

  • Page 320: Direct Inward System Access (Disa)

    Each outside Line may be assigned for DISA service, which allows an incoming caller to gain access to the system resources and/or features. The iPECS will answer the outside call and provide intercom dial tone or route to a System announcement where Caller Controlled Routing may be defined.
  • Page 321 Attendants. The LED for the Line at an Attendant will flutter at 240 ipm when busy. 8. An iPECS IP or LDP Phone user can only receive a DISA call with an available DISA Line appearance button.

  • Page 322: Dtmf Signaling

    UCP Feature Description and Operation Manual Issue 1.3 4.10 DTMF Signaling Description Dual Tone Multi-Frequency (DTMF) signals are used with Lines assigned for DTMF signaling. The duration of the DTMF signal can be adjusted from 40 to 990 milliseconds.

  • Page 323: Ip Address Dialing

    IP address for the called party. When dialing an IP call, the asterisk, “*”, is used as the “dot” between bytes of the IP address. Operation iPECS IP & LDP Phones To place an IP Call 1. Lift the handset or press the [SPEAKER] button.

  • Page 324: Ip Trunking

    Description When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services. In addition, H.323 VoIP channels can register with an external H.323 Gate Keeper to support Gate Keeper call routing.

  • Page 325: Sip Trunk Service

    Description When assigned to support SIP (Session Initiation Protocol), VoIP channels provide protocol conversion between SIP and the iPECS protocol. This permits the VoIP channel to connect to external SIP networks for call services. The UCP supports SIP Trunks requiring registration with or without authentication, as well as provisioned SIP Trunks.

  • Page 326: Sip Virtual Co Line (Vcol)

    1. DTMF tone detection is not supported, only out-band DTMF type (SIP Info Message) is supported. 2. SIP phones require an available VoIP channel, built-in the UCP or from a VOIM, to relay Page announcements, BGM and MOH packets. 3. A system VoIP channel is required to support local features. A VoIP channel is required to serve the below features.
  • Page 327 5. The SIP Virtual CO Line must be configured with the Non-recursing RTP Diversion Method. In addition, out-of-band DTMF should be selected unless the connected iPECS device can detect inband signals (Auto Attendant/Voice Mail as an example). 6. Note that since if a Virtual SIP CO Line is used a VoIP channel may be required for the SIP Phone to use the SIP Trunk.

  • Page 328: Ip Wan Dialing After Answer

    4.13 IP WAN Dialing after Answer Description The iPECS system permits sending and receiving DTMF signals after connecting to an external VoIP party. The DTMF signal can be DTMF tone, Text String, or DTMF protocol based on the system programming.

  • Page 329: Isdn (Integrated Service Digital Network)

    4.14 ISDN (Integrated Service Digital Network) Description The iPECS system supports both BRI (Basic Rate Interface) and PRI (Primary Rate Interface) ISDN circuits. Both the ETSI 30B+2D and NA 23B+D channel configurations are supported. Through switches on the PRI Interface module, E1/T1 digital Line operation or PRI ISDN operation is selected.

  • Page 330: Isdn Aoc (Advice Of Charge)

    When ISDN Advice of Charge service is provided from the ISDN, the iPECS system will deliver charge information for display in the LCD of iPECS IP and LDP Phones and include the AOC in SMDR records. AOC is implemented in accordance with ETSI ISDN AOC...

  • Page 331: Keypad Facility

    {KEYPAD FACILITY} Flex button. When activated, the digits you dial are sent in the Keypad Facility IE instead of the Called Party Number IE. Operation iPECS IP & LDP Phones To program {KEYPAD FACILITY} button [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “89” + [HOLD/SAVE] To activate the keypad facility while on an ISDN line 1.

  • Page 332: Multiple Subscriber Number (Msn)

    Related Features  Station Speed Dial  System Speed Dial Hardware  iPECS IP or LDP Phone  ISDN Line 4.14.4 Multiple Subscriber Number (MSN) Description Up to eight (8) Subscriber Numbers (telephone numbers) can be served by a Basic Rate Interface allowing Direct-Dial-In call delivery.
  • Page 333 4. An MSN loop button is overwritten by an individual CO line button, if it is exist. On the other hand, an MSN loop button is not overwritten by CO Group button. 5. Multiple duplicate {MSN LOOP}buttons can be assigned on an iPECS IP or LDP Phone.

  • Page 334: Isdn Supplementary Services

    Issue 1.3 4.15 ISDN Supplementary Services In many cases, the ISDN service provider offers enhanced services, to which a user may subscribe. The iPECS system allows access to these ISDN “Supplementary Services” implemented under the ETSI regime as described below. 4.15.1...

  • Page 335: Isdn Malicious Call Id Request

    ISDN Malicious Call ID Request Description When the ISDN supports the Malicious Caller Id supplementary service, iPECS can request the Calling Line ID (CLID) from the ISDN. The CLID is saved and output in the SMDR call record. Malicious Caller Id is activated during an ISDN call and requires a {MCID REQUEST} Flex button to access the feature.

  • Page 336: Line Monitor

    UCP Feature Description and Operation Manual Issue 1.3 4.16 Line Monitor Description When a Line is configured in the system and the system determines that the service provider connection is lost, the Line is placed in an Out-of-Service condition. In this state, the Line cannot be employed for an outgoing call but incoming calls operate normally.

  • Page 337: Multiple Calling Line Ids

    UCP Feature Description and Operation Manual Issue 1.3 4.17 Multiple Calling Line IDs Description Using an ISDN Line, sending your Id (telephone number) to the other party is referred to as Calling Line Id Presentation (CLIP) or Connected Line ID Presentation. When you place or receive a call, the system constructs your Id and sends the information to the service provider.
  • Page 338 UCP Feature Description and Operation Manual Issue 1.3 Type of Number for Calling Party Info Related Features Hardware...

  • Page 339: Outside Line Groups

    Line (analog, digital or IP). There are 200 Line groups in the UCP. Unused Lines are assigned to Group 201 in the UCP. Private Lines are assigned to Group 000.

  • Page 340: Outside Line Preset Forward

    UCP Feature Description and Operation Manual Issue 1.3 4.19 Outside Line Preset Forward Description Each outside Line can be assigned a Ring-No-Answer Preset Forward destination. An incoming call on the Line will be routed to the defined Forward destination. At expiration of the Preset Forward timer, the call forwards to the defined Preset Forward destination, which is an index to the ICLID Ring Assignment Table.

  • Page 341: Outside Line Ring Assignment

    UCP Feature Description and Operation Manual Issue 1.3 4.20 Outside Line Ring Assignment Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified Lines. Separate ring assignments are made for Day, Night and Timed Ring operation mode.

  • Page 342: Private Line

    4.21 Private Line Description Your iPECS IP or LDP Phone can be assigned exclusive use of one or more outside Lines. These “Private” lines are assigned to a special Line Group (group 000). To use a Line from this group, your phone must be assigned a Flex button for the outside Line appearance.

  • Page 343: Ipecs Phone

    You may terminate the screening leaving the caller in Voice Mail to record a message, talk with the caller and record the conversation in the mailbox, or answer the call and disconnect the Voice Mail. Your iPECS IP or LDP Phone must be assigned with an AME Flex button for proper operation. Operation iPECS IP &...
  • Page 344 Voice Mail is disconnected and, with the integrated Voice Mail, any message recorded by the caller is not stored. Programming SYSTEM ID & AME Feature NUMBERING PLANS Related Features  External Auto Attendant/Voice Mail  Integrated Auto Attendant/Voice Mail Hardware  iPECS IP or LDP Phone...

  • Page 345: Auto Release Of [Speaker]

    Issue 1.3 Auto Release of [SPEAKER] Description After completion of certain features, the [SPEAKER]button turns off automatically, returning the iPECS IP or LDP Phone to idle. Operation System Auto Release of the [SPEAKER] button operation is automatic. For the supported features, refer to the conditions.

  • Page 346: Automatic Speaker Select

    Automatic Speaker Select Description The iPECS IP and LDP Phones programmed for Auto Speaker Select can access an outside Line or an internal call by pressing the appropriate button without the need to lift the handset or press the[SPEAKER] button. Audio from the call is sent to the speaker and the microphone is active, as if you pressed the [SPEAKER] button to answer the call.

  • Page 347: Background Music (Bgm)

    Background Music (BGM) Description The iPECS IP and LDP Phones can receive audio, generally music, from an internal or external source while idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
  • Page 348 Music, Internal Music Type, SLT MOH 1-5,VSF MOH2-3 Related Features  MOH (Music-On-Hold)  Internal/External & All Call Page Hardware  An external music source properly connected to the iPECS UCP module, refer to the iPECS UCP Hardware Description and Installation Manual.

  • Page 349: Call Log Display

    Call Log Display Description Using an iPECS IP or LDP Phone with 3-Soft buttons, you can view a log of incoming, outgoing and missed calls on the display. A Flex button must be assigned as a {CALL LOG} button, which allows easy access to the Call Log menu.

  • Page 350: Call Profile Routing

    If the destination does not answer in the Profile Timer, the call routes to the next destination. Operation iPECS IP & LDP Phones To create a Call Profile Scenario 1. Press the [TRANS/PGM] button and dial “24”, the ICR menu code.
  • Page 351 3. Select the Call Profile Table desired (“0”: ICR or “1”-“3”: Call Profile 1-3). To change the Call Profile while away from your phone 1. Call to iPECS System (DISA CO Line). 2. Dial “#” to access your Voice Mailbox.

  • Page 352: Call Wait For Internal & External Calls

    UCP Feature Description and Operation Manual Issue 1.3 Call Wait for Internal & External calls Description Internal/external calls can be waited without busy if there are available associated flexible buttons. The indication of LED on button is blinking, the caller name/number is displayed on LCD, and Audible Muted(Off Hook) Ring (or Tone) will be heard .
  • Page 353 LOOP button at first, the call is presented on an Unified-LOOP button at second priority) Do not need to enable "call-coverage-mode" feature for utilization of this button. Operation iPECS IP & LDP Phones Keyset To assign a {Call Wait} button [TRANS/PGM] + {FLEX} + [TRANS/PGM] + “34” + [HOLD/SAVE] To activate/deactivate call wait Press the {Call Wait} button.
  • Page 354 UCP Feature Description and Operation Manual Issue 1.3 For Internal” respectively. To activate/deactivate call wait [Call Wait] = the following options (PGM113: Call Wait ) - OFF: Deactivate Call wait for all calls - For External/Internal: Activate Call wait for External & Internal calls...
  • Page 355 2. External DID calls will follow the call routing defined in PGM 167 after the expiration of the DID/DISA no answer timer. 3. An iPECS IP or LDP Phone must have an appearance button for the DID line. 4. For external DID calls, Assigning the ICLID Timer, which enables ICLID routing, for a DID line, disables DID Call Wait.
  • Page 356 CO LINE DATA SYSTEM DATA DID/DISA Destination System Timers DID/DISA No Answer Timer Related Features  Direct Inward System Access (DISA)  Direct Inward Dial (DID)  ICLID Call Routing  Intercom (ICM) Call Hardware  iPECS IP or LDP Phone...

  • Page 357: Dnd -One-Time Dnd

    When you complete your active call, DND is cancelled and the [DND] LED is extinguished. Operation iPECS IP & LDP Phones To activate One-Time DND while ringing 1. Press the [DND] button, the [DND] LED lights, station goes to DND state.
  • Page 358 UCP Feature Description and Operation Manual Issue 1.3  Call Forward, Preset  Station Call Coverage Hardware  iPECS IP or LDP Phone...

  • Page 359: Flex Button Direct Speed Dial Assignment

    Speed Dial bin. In this case, the system automatically allocates the telephone number to the highest numbered unused Station Speed Dial bin. Operation iPECS IP & LDP Phones To assign a telephone number to a Flex button 1. Press the [TRANS/PGM] button.

  • Page 360: Flexible Led Flash Rates

    5.10 Flexible LED Flash Rates Description The flash rates used with the various buttons on the iPECS IP and LDP Phones can be adjusted on a system wide basis to meet your needs. Up to 35 different functions can be assigned any one of 15 different flash rates.

  • Page 361: Group Listening

    5.11 Group Listening Description The iPECS IP and LDP Phones have a built-in speaker. If allowed, you may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.

  • Page 362: Intercom Signaling Mode

    To respond you must lift the handset or press the [SPEAKER] button. T - Tone ringing An ICM call will cause your iPECS IP or LDP Phone to provide audible ICM ring tone. You must lift the handset or press the[SPEAKER] to answer the call.
  • Page 363 UCP Feature Description and Operation Manual Issue 1.3  Call Forward  DND Override  Intrusion Hardware  • iPECS IP or LDP Phone...

  • Page 364: Microphone Mute

    Feature Description and Operation Manual Issue 1.3 5.13 Microphone Mute Description You can turn off the microphone of your iPECS IP or LDP Phone, which will stop audio transmission from the handset, speakerphone or headset microphone, “Mic Mute”. Operation iPECS IP & LDP Phones To Mute the Microphone 1.

  • Page 365: Off-Hook Signaling

    For ICM calls, a Camp-On, Voice-Over Announcement or Off-hook ring signal may be received. For outside calls, you will receive a muted ring or a single tone burst. This signal is delivered to the iPECS IP or LDP Phone speaker. SLTs will only receive camp-on tones.

  • Page 366: On-Hook Dialing

    5.15 On-Hook Dialing Description Using your iPECS IP or LDP Phone equipped with a Speakerphone, you can place as well as receive calls while the handset is on-hook. With Automatic Speaker Select, you need not press the speaker button to initiate a call, simply dial the number or press a button to activate the Speakerphone automatically.

  • Page 367: Outside Line Name Display

    Conditions 1. Each outside Line is assigned a name of up to 12 characters in the system database. Programming Common Attributes CO Name Assign, CO/IP Name CO LINE DATA Display Related Features Hardware  iPECS IP or LDP Phone w/Display...

  • Page 368: Prime Line Immediate/Delayed

    Prime Line is accessed. This allows you to make a selection overriding the Prime Line. Operation iPECS IP & LDP Phones To access the station’s Prime Line 1. Lift the handset or press [SPEAKER] button and take no action, Prime Line as assigned will be accessed.
  • Page 369 UCP Feature Description and Operation Manual Issue 1.3 System Timers Prime Line Delay Timer SYSTEM DATA Related Features  Speakerphone  Intercom Call (ICM Call)  Station Flexible Buttons Hardware  iPECS IP or LDP Phone...

  • Page 370: Ring Tone Selection And Download

    5.18 Ring Tone Selection and Download Description You can select one of Ring tones so that the iPECS IP Phone ring can be distinguished from other nearby phones. Eight tones are stored in the iPECS IP Phone permanent memory. The first four tones are fixed and the 5th through 8th Ring tone can be downloaded from a library of 10 tones stored in the system’s protected memory.

  • Page 371: Save Number Redial (Snr)

    Save Number buffer. Operation iPECS IP & LDP Phones To save a dialed number, after dialing the number on an outside call on the LDP phones 1. After dialing and before hanging up, press [SPEED] button twice.
  • Page 372 UCP Feature Description and Operation Manual Issue 1.3 Related Features  Station Speed Dial  System Speed Dial  LNR (Last Number Redial)  CO Line Flash Hardware  iPECS IP or LDP Phone...

  • Page 373: Serial Dss/Blf Console

    Issue 1.3 5.20 Serial DSS/BLF Console Description The iPECS IP & LDP Phones can be connected to a Serial DSS/BLF Console to provide additional Flexible buttons for your use. This can be particularly useful for an Attendant or Secretarial answering position.
  • Page 374 9. While idle, the [VOL UP]/[VOL DWN] buttons control the contrast of the LCD of both the iPECS IP Phone and the LSS model serial. 10. Your station must be enabled to employ a Serial Console, if not enabled, any connected console will not function.

  • Page 375: Silent Text Message

    DISPLAY AVAILABLE” message and error tone to indicate Silent Text Messaging is not available to the SLT. Programming Common Attributes Voice Over STATION DATA Related Features  Call Waiting/Camp-On  Group Listening  Voice Over  Pre-defined & Custom Text Display Messages Hardware  iPECS IP or & LDP Phone...

  • Page 376: Speakerphone

    Feature Description and Operation Manual Issue 1.3 5.22 Speakerphone Description Your iPECS IP or LDP Phone is equipped with speakerphone circuitry enabling the telephone to be used hands-free in two-way conversations. Operation iPECS IP & LDP Phones To activate the speakerphone 1.
  • Page 377 UCP Feature Description and Operation Manual Issue 1.3  Automatic Speaker Select  Headset Compatibility Hardware  iPECS IP or LDP Phone...

  • Page 378: Station Flexible Buttons

    5.23 Station Flexible Buttons Description The iPECS IP and LDP Phones incorporate a field of “Flex” buttons as well as the fixed feature buttons. The Flex buttons are assigned in the system database to access features, functions and resources of the system. Specifically, Flex buttons can be assigned as: ...
  • Page 379 7. Station User Program Codes are defined in section 5.25. Programming SYSTEM ID & Flexible Numbering Plan NUMBERING PLANS STATION DATA Flexible Buttons Related Features  Flexible Numbering Plan  Station User Programming & Codes Hardware  iPECS IP or LDP Phone...

  • Page 380: Station Individual Call Routing (Icr)

    If no matches are found, the routing assigned for the call is used. Scenarios may be established from the Station Web portal, contact your Ericsson-LG Enterprise representative for details or scenarios can be configured from an iPECS IP or LDP Phone.
  • Page 381 2. The conditions as listed under Call Forward apply. Programming STATION DATA Common AttributesCall Forward Station Timer Station Call Forward No Answer Timer System Timers Call Forward No Answer Timer SYSTEM DATA Related Features  Call Forward Hardware  iPECS IP or LDP Phone...

  • Page 382: Station User Programming& Codes

    You can program an array of functions and features, access status information, and assign special features codes to Flex buttons of your iPECS IP or LDP Phone. The Station User Program Codes used for these purposes are fixed as listed below.
  • Page 383 Feature Description and Operation Manual Issue 1.3 In addition, a Station User Program Menu display is provided by the iPECS IP and LDP Phone display to assist you during programming the Station User Program Code features and functions. The [VOL UP]/[VOL DOWN] buttons are used to scroll through the menu items and the dial pad is used to enter a selection.
  • Page 384 UCP Feature Description and Operation Manual Issue 1.3 [3] AUTH REGISTER [4] DID DISA CALL WAIT [5] CHOICE EXEC/SEC MSG [6] SEND BRIEF SMS MESSAGE [7] REG MOBILE-EXT [8] ACTIVE MOBILE-EXT [9] REGISTER MOBILE-CLI [0] VM MOBILE NOTIFY ...
  • Page 385 [*] HOTDESK LOGOUT [#] ENTER ADMIN Operation iPECS IP & LDP Phones To assign a Station User Program Code to a Flex button 1. Press the [TRANS/PGM] button, the Station User Program Menu is displayed. 2. Press the desired Flex button.
  • Page 386 Two-Way Record  Station Message Wait/Call Back  CLI Message Wait  Wake-Up Alarm  Pre-defined & Custom Text Display Messages  Headset Compatibility  Attendant Station Program Codes  Mobile Extension Hardware  iPECS IP or LDP Phone w/Display...

  • Page 387: Two-Way Record

    5.26 Two-Way Record Description With your iPECS IP or LDP Phone, you can record any active conversation to your Voice Mail mailbox or an external server such as the IP Call Recording server. All calls including incoming, outgoing, internal, external, conference, conference rooms and conference group calls can be recorded.
  • Page 388 Recording Destination should be assigned with the Station group of the SIP server. 11. When you activate call recording to an iPECS IPCR the entire call is recorded as long as the call is active when you activate recording. It would be expected that other SIP recording servers would provide similar On-demand recording.
  • Page 389 UCP Feature Description and Operation Manual Issue 1.3 Hardware  iPECS IP or LDP Phone  Integrated VM, IPCR, Feature Server or External SMDI based AA/VM system  UCS Client Softphone...

  • Page 390: Voice Over

    5.27 Voice Over Description Using an iPECS IP or LDP Phone while you are off-hook on a call (internal or outside), you may receive a voice announcement through the handset receiver with the existing call. The Off-Hook Voice Over (OHVO) is muted so as not to interfere with the existing conversation.
  • Page 391 Feature Description and Operation Manual Issue 1.3 Programming Common Attributes Voice Over STATION DATA Related Features  Call Waiting/Camp-On  Group Listening  Silent Text Message  Pre-defined & Custom Text Display Messages Hardware  iPECS IP or LDP Phone to receive Voice Over...

  • Page 392: Attendants

    Redundant Processor operation and for the Attendant to display or change the active UCP. 2. The System Attendant can assign a Flex button to indicate when the back-up iPECS UCP module is active. When assigned, the LED of the Flex button will turn ON indicating the back-up UCP is active. Programming Redundancy Attributes CPU Redundancy Usage...

  • Page 393: Alternate Attendant

    UCP Feature Description and Operation Manual Issue 1.3 Alternate Attendant Description This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.

  • Page 394: Attendant Call & Call Queuing

    Programming SYSTEM DATA Attendant Assignment Music Sources MOH Type System Attributes Attendant Call Queued Ring Back Tone Related Features  Attendant Positions  Intercom Call (ICM Call) Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 395: Attendant Positions

    Issue 1.3 Attendant Positions Description The iPECS UCP system has the capacity for 50 Attendants (1 System Attendant/49 Main Attendants). Attendants have enhanced call and control capabilities and are designated to receive dial ’0’ calls from other users. There are two different types of Attendant as follows, ...

  • Page 396: Attendant Recall

    Attendant recall operation is automatic. Conditions Programming System Timers Attendant Recall Timer, I-Hold Recall SYSTEM DATA Timer Related Features  Hold  Hold Recall  Call Transfer Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 397: Attendant Station User Program Codes

    The various levels of the display menu are indicated by indentation. For additional information, reference Appendix A of the iPECS Administration & Programming Manual.
  • Page 398 UCP Feature Description and Operation Manual Issue 1.3 enter Analysis time & type [8] PRINT CO SUMMARY enter Analysis time & type [9] PRINT CO HOURLY enter CO group number [2] COS [1] SET ICM ONLY MODE enter station range...
  • Page 399 UCP Feature Description and Operation Manual Issue 1.3 enter station range &Message (00~20) [2] DND/FWD/MESSAGE CANCEL enter station range [3] CUSTOM DISP MESSAGE REG enter Message (11~20) [4] Monitor Conference Room [5] Delete Conference Room [6] REC System ANNCEMENT...
  • Page 400 Pre-defined & Custom Text Display Messages  Integrated Auto Attendant/Voice Mail  Dial-by-Name  Auto Service Mode Control  Back Ground Music  Station User Programming & Codes Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 401: Cabinet Alarm

    Press the {ALARM RESET} button. Conditions 1. The PSU serial port must be connected to the gateway or UCP Module identified in System Data  Cabinet Attribute. 2. If the serial monitoring cable of the PSU is connected to a WTIM, refer to the Description and Installation Manual for proper DIP-switch settings;...

  • Page 402: Call Forward, Attendant

    2. If the System Attendant activates Unconditional Call Forward, the receiving station will receive Attendant calls and recall ring. In addition, if the receiving station is an iPECS IP or LDP Multi-button Phone, the receiving station will be able to activate features normally reserved for a Main Attendant.

  • Page 403: Call Forward, Off-Net

    UCP Feature Description and Operation Manual Issue 1.3 Call Forward, Off-Net Description The System Attendant can forward incoming outside calls to a remote “Off-Net” location. Calls forward via a Speed Dial bin. When a call is received, the system will automatically place a call using the Speed Dial number, dialing the number and connecting the incoming call in an Unsupervised conference.
  • Page 404 Station Timers Unsupervised Conference Timer DISA COS  Day/Night/Timed COS Analog Attributes Open Loop Detect Timer CO LINE DATA Related Features  Call Forward  Unsupervised Conference Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 405: Day/Night/Timed/Scenario Ring Mode

    UCP Feature Description and Operation Manual Issue 1.3 6.10 Day/Night/Timed/Scenario Ring Mode Description The system clock automatically controls the Ring Mode. Ring assignments are applied based on the time of day and day of week. Four modes of ring (Ring Assignments) are provided Day, Night, Timed and Scenario.
  • Page 406 Related Features  System Clock Set  Outside Line Ring Assignment  LBC (Loud Bell Control)  Dialing Restrictions  Auto Service Mode Control  System Call Routing Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 407: Dss/Blf Consoles

    For ease of programming, each console is assigned to a button “Map” in the system database. The Administrator or user may then change individual Flex buttons as desired. Operation of the DSS/BLF Console Flex buttons is the same as Flex buttons on the iPECS IP and LDP Phones.
  • Page 408 MAP 3 Flex 1 ~ 40 Station 184~223 Programming Station Type  DSS Map STATION DATA Flexible Buttons Related Features  Attendant Positions  Station Flexible Buttons Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 409: Disable Outgoing Line Access

    5. When the system detects a fault on a Line, the Line is disabled for outgoing access automatically. 6. Incoming calls on a disabled Line will continue to operate normally. Programming SYSTEM DATA Attendant Assignment Related Features  Attendant Positions Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 410: Dnd Override

    1. An Attendant may use Override to transfer an outside call to a station in DND. Programming SYSTEM DATA Attendant Assignment Related Features  Intrusion  DND (Do Not Disturb)  Executive/Secretary Forward Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 411: Emergency Call Attendant Alert

    UCP Feature Description and Operation Manual Issue 1.3 6.14 Emergency Call Attendant Alert Description When a station places a call to an Emergency number, the Attendant receives an emergency call alert. The alert includes an alert tone and display of the Emergency call information, which continues until the Attendant resets the alert.
  • Page 412 System Attributes Emergency Call ATD Notify SYSTEM DATA TABLES DATA Emergency Code Table Related Features  Alarm Signal/Door Bell  Emergency Call E-911 (Caller Location) Support  Emergency Call Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 413: Feature Cancel

    Conditions Programming SYSTEM DATA Attendant Assignment Related Features  Call Forward  DND (Do Not Disturb)  Attendant Positions  Pre-defined & Custom Text Display Messages Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 414: Ip-Attendant

    Operation of the IP-Attendant is provided in the IP-Attendant Installation and User Guide. Conditions 1. IP-Attendant requires installation of a system Lock-key. Programming SYSTEM DATA Attendant Assignment DEVICE LOGIN Station User Login Related Features Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 415: Intrusion

    3. If ‘Privacy’ option is ON, then Attendant can’t intrude to the station. Programming Common Attributes Override Privilege STATION DATA System Attributes Automatic Privacy, Privacy Warning SYSTEM DATA Tone Related Features Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 416: Lcd Display Format Control

    2. Dial “043”, the Time Display Format code. Conditions Programming SYSTEM DATA Attendant Assignment LCD Display ModeLCD Date, Time Display Mode Related Features  Attendant Positions  System Clock Set Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 417: System Clock Set

    LCR (Least Cost Routing)  SMDR (Station Message Detail Recording)  Auto Service Mode Control  Automatic System Time Synchronization  Automatic System Daylight Savings Time  Day/Night/Timed/Scenario Ring Mode Hardware  iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended...

  • Page 418: Slt (Single Line Telephone)

    UCP Feature Description and Operation Manual Issue 1.3 7. SLT (S INGLE ELEPHONE Broker Call Description Broker Call allows a SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.
  • Page 419 UCP Feature Description and Operation Manual Issue 1.3 outside call, the SLT user receives error tone and may go on-hook to receive recall and retrieve the held call. 4. During a Camp-On Broker Call, if the SLT user goes on-hook, the active call is disconnected and the held call recalls to the SLT.

  • Page 420: Howler Tone

    UCP Feature Description and Operation Manual Issue 1.3 Howler Tone Description When a SLT station goes off-hook and does not initiate dialing within the Dial tone timer, delays dialing between digits in excess of the inter-digit time or stays off-hook at the completion of activating a feature or program, the station will receive howler tone as an error indication and the call attempt will be abandoned.

  • Page 421: Slt Flash Mode

    UCP Feature Description and Operation Manual Issue 1.3 SLT Flash Mode Description When the SLT user momentarily presses the Hook-switch, a Flash is generated. The operation of the Flash function can be configured to for the following operation:  0: Flash Transfer - Flash detected, outside Line is held and dial tone is received.

  • Page 422: Slt Message Wait Indication

    UCP Feature Description and Operation Manual Issue 1.3 SLT Message Wait Indication Description All SLT devices will receive a “Stutter” dial tone as an audible indication of a Message Waiting. In addition, industry standard Message Waiting telephones may be connected to the system.

  • Page 423: Slt Name Entry

    UCP Feature Description and Operation Manual Issue 1.3 SLT Name Entry Description A SLT user has the capability to program a name. When placing an internal call, the Name is sent to the called party in place of the station number.

  • Page 424: Transfer Cli To Slt

    UCP Feature Description and Operation Manual Issue 1.3 Transfer CLI to SLT Description A SLT phone may receive the Caller Id of the transferred outside call in place of the station number transferring the call. The transferred call Caller Id is sent after the transferring station hangs up to complete the transfer.

  • Page 425: Sip Extension

    SIP Phone Support Description The iPECS UCP incorporates basic SIP Extension service connecting SIP phones through a VoIP channel using IETF’s standard RFC-3261 SIP protocols. SIP phones, including the Ericsson-LG Enterprise SIP phones, register for service with or without authentication. After...
  • Page 426 Enterprise representative. 2. SIP phones must be configured in accordance with the manufacturer’s instruction and have an appearance of the station assigned in the iPECS UCP system. 3. If Call Wait is supported by the 3 party SIP phone, when the phone is busy, a second call can be delivered to the phone.
  • Page 427 10. Configuring authentication will require the SIP phone provide authentication at registration and during the initiation of a call. 11. SIP phones require an available VoIP DSP channel, built-in the UCP or from a VOIM, to relay Page announcements, BGM and MOH packets.

  • Page 428: Sip Phone Provisioning, Ericsson-Lg Enterprise Phones

    In addition, Feature Sync can be enabled so that when the SIP phone activates DND or Call Forward, the information is sent to the iPECS UCP system and the system will activate the appropriate feature. This also permits the SIP phone to activate One-time Call Forward and One-time DND while receiving ring.
  • Page 429 UCP Feature Description and Operation Manual Issue 1.3 SIP Phone Provisioning Related Features Hardware  IP8800E series phone...

  • Page 430: Sip Virtual Mobile Extension

    SIP “Invite” message. When the iPECS UCP receives a call for the VMEX, the call is directed to the VMEX over a SIP trunk to the carrier’s SIP Call server, which routes the call to the Mobile switching office to the VMEX.

  • Page 431: Ipecs Ucs Client

    UCS Premium & Standard Client Support Description The iPECS UCP incorporates iPECS UCS Standard Client (PC & Mobile) service based on the built-In UC functionality. All features of the Client are available to the UCS Standard Client including one-to-one collaboration and video calling, Conference manager, Presence, and Instant Messaging.

  • Page 432: Call Control With Uc Client

    P.G. Conditions 1. UCP makes automatically Personal Group(P.G) when UC client log in first time with DSN. Master is DSN and Member is UC-Client by default. 2. DSN and PWD is optional for WV. If it’s not added in WV, UC-Client is used stand- alone.

  • Page 433: Mobile Native Voice Support For Ucs Mobile Client

    Conditions 1. Mobile client with native voice mode can send the associated station number and password when registered. Then a personal group is configured by UCP system automatically to support the presence of the associated station. 2. Otherwise, a system administrator should configure a personal group consisting of mobile client and the associated station, a mater station.
  • Page 434 UCP Feature Description and Operation Manual Issue 1.3 Personal Group Attributes(PGM261) Table Data Mobile Extension Table(PGM236) Related Features Hardware...
  • Page 435 UCP Feature Description and Operation Manual Issue 1.3 Thanks for purchasing iPECS UCP The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson-LG Enterprise shall have no liability for...

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