Touchscreen Problem; System Problem - Dell XPS 12 User Manual

Touchscreen problem

Problems
Touchscreen responds
slowly or improperly

System problem

Problems
Tablet does not turn on
Tablet does not turn off
Possible causes
• The screen is dirty.
• A protective cover may
prevent the tablet from
recognizing your
inputs.
Possible causes
The battery is completely
discharged.
• Ensure they are within
Bluetooth range.
Possible solutions
• Moisten a soft, lint‑free
cloth with either water
or a display cleaner,
and wipe the surface
of the tablet until it is
clean. Do not allow
water from the cloth
to seep down to the
tablet ports or buttons.
• Moisten a soft, lint‑free
cloth with either water
or a display cleaner,
and wipe the surface
of the tablet until it is
clean. Do not allow
water from the cloth
to seep down to the
tablet ports or buttons.
• Calibrate the touchscreen
.
Possible solutions
• Charge the tablet for
at least 4 hours.
• Press and hold the
power button for 2
seconds.
Press and hold the power
button for 10 seconds to
forcefully turn off the
tablet.
Troubleshooting 33