Network Problem - Dell XPS 12 User Manual

Battery charge values are
not accurate
Battery is fully charged
(battery charge is at 100%)
but the battery-charging
status light is on
Battery charge jumps
from 90% to 100% when
the battery is charging

Network problem

Problems
No wireless connection
Slow internet connections The signal strength is not
Unable to pair with a
Bluetooth device
Possible causes
The wireless connection is
not enabled.
The wireless connection is
out of range.
strong enough.
connection on your
tablet.
• Disable Wi-Fi or
mobile broadband
when not in range of
any wireless networks.
• Enable airplane mode.
• Press and hold the
power button for 10
seconds to forcefully
turn off the tablet, and
force the system to
obtain a new reference
point for the battery
charge value (do not
follow the regular
Windows shutdown
process).
• Perform a full battery
charge/discharge
cycle to recalibrate the
battery charge value
by charging the tablet
until the battery is fully
charged and run the
battery power until the
tablet shuts itself
down.
Possible solutions
Check if the wireless radio
is on. See Wi-Fi
Try to get closer to the
wireless access point.
Contact your internet
service provider (ISP).
• Ensure Bluetooth is
enabled on both the
tablet and the device
you are trying to pair
with.
Troubleshooting 32