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I NEED
HELP!
GOT ANY ISSUES, PROBLEMS OR HEAD-SCRATCHERS?
Q. What if I don't subscribe to a telephone service from Optus, can I still use this WiFi
Cable modem to make and receive phone calls?
A. No. A Telephone service is enabled for each telephone port on the WiFi Cable
Modem. Please contact Optus on 1300 300 693 or visit your nearest Optus Outlet
to arrange activation of your telephone service.
Q. Can I use my existing phone number with the WiFi Cable Modem?
A. In most cases you should be able to keep your existing phone number.
Please contact Optus on 1300 300 693 for more information about using
an existing telephone number.
Q. Do I automatically receive broadband with the WiFi Cable Modem?
A. Your device acts as a Cable modem and may be used to provide a telephone service,
broadband service, or both services. Please contact Optus on 1300 301 937 or visit
your nearest Optus Outlet for more information if you are not currently subscribing to
Optus Broadband.
Q. How many telephones can I connect?
A. You can connect up to two phone lines with a maximum of two extensions on each
phone line. If you have existing phone sockets in the house, we may use these
extensions where applicable.
Q. Can I use my Optus Broadband and make telephone calls at the same time?
A. Absolutely! The telephone service is provided separately from your broadband
service. Your broadband service does not affect the quality of your telephone
calls. If these services are enabled by Optus, you can make telephone calls
and use your Optus broadband at the same time.
Q. I've forgotten my WiFi password. What do I do?
A. Don't panic! The default WiFi Network Name (SSID) and Password can be found
on the Wireless Information Card in the box. It's also on the bottom of the modem.
If you've changed this, you can reset it to default by factory resetting your modem.
To do this, press the Factory Reset Button on the back for 7 seconds and wait for
the modem to reboot.
Q. I've just received my shiny new modem. Do I need to call Optus first?
A. No. Just read the instructions and everything should be sweet.
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