Arris SURFboard SBX-AC1200P User Manual
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Arris SURFboard SBX-AC1200P User Manual

Network extender
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SURFboard SBX-AC1200P
Network Extender
User Guide
STANDARD PN 365-095-28246 x.1
April 2016

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Summary of Contents for Arris SURFboard SBX-AC1200P

  • Page 1 SURFboard SBX-AC1200P Network Extender User Guide STANDARD PN 365-095-28246 x.1 April 2016...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Get Help ........................... 22 Help Overview ......................22 Help Links ........................ 23 Field Level Help ....................... 23 View the Network Extender Product Information ............23 STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 4 To Set Up Port Forwarding for IPv6 Addresses ............45 Set Up the DMZ Host ....................... 46 Installation Scenarios .................... 47 SBX-AC1200P Wireless Extender with a SURFboard G.hn-Enabled Router ....47 STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 5 SBX-AC1200P Wireless Extender with a SURFboard Wireless Router and an SBX-1000P Extender ........................49 SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and Several G.hn-Enabled Devices ....................49 STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 6: Important Safety Instructions

    Refer all servicing to qualified service personnel. This device should not be used in an environment that exceeds 40º C (104º F).  SAVE THE ABOVE INSTRUCTIONS STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 7: Temperature Requirements

    (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.

  • Page 8: Fcc Declaration Of Conformity

    FCC DECLARATION OF CONFORMITY ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the SURFboard SBX-AC1200P Network Extender complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. INDUSTRY CANADA (IC) STATEMENT This device complies with Industry Canada’s license-exempt RSSs.

  • Page 9: Caring For The Environment By Recycling

    Chapter 1: Important Safety Instructions CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste.

  • Page 10: Product Overview

    Product Overview Introduction The SURFboard SBX-AC1200P Network Extender lets you transmit and receive data over power lines in your home. The SURFboard SBX-AC1200P Network Extender connects directly to any outlet in your home to extend and enhance your network connectivity.

  • Page 11: What Is Ripcurrent

     devices that you want to connect. 120VAC home wiring.  Two or more G.hn-capable devices, such as two SURFboard SBX-AC1200P Network  Extenders, or any SURFboard Router with G.hn capability along with this SBX-AC1200P Network Extender. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016.

  • Page 12: About This Manual

    Please visit the ARRIS Support website self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Support is available by phone at 877-466-8646. Please be prepared to provide your product's model number and serial number, which can be found on the Network Extender's label.

  • Page 13: Installing The Network Extender

    6. Ethernet 10/100 Mbps link/activity LED: indicates the status of the 10/100 Mbps link. 7. Ethernet 1 Gbps link/activity LED: indicates the status of the 1 Gbps link. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 14: Indicator Lights For The Sbx-Ac1200P

    10/100 Mbps Ethernet activity. Ethernet 1 Gbps Solid green 1 Gbps Ethernet link activated, but no activity. link/activity Flashing green 1 Gbps Ethernet activity. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 15: Connectors And Controls

    However, this network will not be secure. We recommend pairing the devices to add security to the RipCurrent network. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 16 TV, or game console. Repeat these steps to add additional devices to an existing G.hn network. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 17: Creating A G.hn Network With A Non-G.hn Router

    You will need a second Network Extender to complete your G.hn network. Follow the Configuring and Installing the Network Extender SBX-1000P instructions in (page 15) to pair the devices securely and complete your G.hn network. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 18: Managing Your Network Extender

    Chapter 4 Managing Your Network Extender Use the ARRIS SURFboard Manager app or the Network Extender Web Manager to view and monitor the configuration settings and operational status of your SBX-AC1200P. Note: To be sure that you access the Web Manager on the correct device, please unplug all other Network Extenders on the network.

  • Page 19: Setting Up A Static Ip Address In Windows 7, Windows 8, Or Windows 10

    IP address on the computer that you want to use to access the Network Extender Web Setting Up a Static IP Address Manager. See (page 18) for more information. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 20 Change the Default that you change the login password to prevent unauthorized access. See User Name and Password (page 28) for more information. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 21: Network Extender Web Manager Menu Options

    Wireless Configures and monitors the Network Extender wireless networking features. Provides general information to help you set up your home network. Help STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 22: Get Help

    Field Level Help (page 23).  Help Overview General help information is available when you click Help, Overview on the SBX-AC1200P Main Menu. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 23: Help Links

    To open the Status Product Information page: 1. Click Status on the SBX-AC1200P Main Menu. 2. Click Product Information from the Status submenu options. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 24: Disable Leds On The Back Panel

    3. Click Backup to create a backup file of your SBX-AC1200P configuration settings. Follow the on-screen prompts to save the configuration file. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 25: Restore Your Gateway Configuration Settings

    To restart your Network Extender as if you power cycled the device: 1. Click Status from the configuration screen and select Security. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 26: Reset Your Network Extender To Factory Settings

    To reset your Network Extender to factory default settings: 1. Click Status from the configuration screen and select Security. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 27: Update Your Network Extender Firmware

    4. Log back in using the default password (password). Update Your Network Extender Firmware You can update the firmware on your SBX-AC1200P Network Extender when ARRIS releases new firmware versions. The new firmware releases may contain updates for operational improvements or resolutions to problems. These updates will not delete or overwrite your personal user settings such as your password.

  • Page 28: Protecting & Monitoring Your Wireless Network

    4. Click Login to open the SBX-AC1200P Web Manager. The Status Connection screen appears. 5. Click the Status menu button and then click Security to display the Status Security screen. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 29 Note: The first time that you log in, the Current Username is admin and the Current Password is password. • Make sure No is selected under Restore Factory Defaults. 8. Click Apply to update your user name. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 30: Setting Up Unique Ip Addresses

    Network Extender by navigating to the unique IP address for that device. The procedure to set up unique IP addresses for each Network Extender is outside the scope of this guide. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 31: Restrict Wireless Access

    (QoS) parameters for WMM. To configure your quality of service parameters: 1. Click Wireless on the SBX-AC1200P Main Menu. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 32: Configure Wireless Media Settings

    2. Click Media from the Wireless submenu options. 3. Select the tab for the band whose settings you want to configure. 4. Choose your configuration settings, and click Apply. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 33: Operating Your Sbx-Ac1200P As A Router

    SBX-AC1200P is connected and displays information about the ping test parameters. To run a ping test: 1. Click Status on the SBX-AC1200P Main Menu. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 34: Set Up Dhcp

    The Basic DHCP screen lets you manually assign IP addresses to devices on your LAN. To configure your LAN: 1. Click Basic on the SBX-AC1200P Main Menu. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 35: Set Up Dynamic Dns

    Most users will not need to set up dynamic DNS. If you do need to set up dynamic DNS: 1. Click Basic on the SBX-AC1200P Main Menu. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 36: Set Up Firewall Protection

    You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website access. To set the firewall protection level: 1. Click Firewall on the SBX-AC1200P Main Menu. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 37: Set Up Firewall Event Log Notifications

    You can set up automatic email alert notifications for whenever a firewall attack is detected on the SBX-AC1200P. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 38: Set Up Parental Controls

    2. Click Parental Control from the Firewall submenu options. 3. Follow the directions in the following sections to set up different kinds of filters. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 39: To Block Certain Url Addresses

    6. Select the time range that you want to block access. 7. In the Enabled field, select On or Off to enable or disable this Parental Control restriction. 8. Click Apply. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 40: To Block All Web Browsing

    5. Select the time range that you want to block access. 6. In the Enabled field, select On or Off to enable or disable this Parental Control restriction. 7. Click Apply. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 41: To Block All Internet Use

    5. Select the time range that you want to block access. 6. In the Enabled field, select On or Off to enable or disable this Parental Control restriction. 7. Click Apply. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 42: To Set Up A Custom Filter

    You can use Port Triggers to configure dynamic triggers to specific devices on the LAN. This allows special applications that require specific port numbers with bi-directional traffic to STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 43: Set Up Port Forwarding

    Some allowable services are predefined under the Commonly Forwarded Ports. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 44: To Set Up Port Forwarding For Ipv4 Addresses

    Note: To forward a range of ports, enter the first number of the port range in the Start Port field and the last number of the port range in the End Port field. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 45: To Set Up Port Forwarding For Ipv6 Addresses

    Select TCP, UDP, or BOTH from the Internet Protocol drop-down list. e. Select On to enable port forwarding or Off to disable it. 4. Click Apply. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 46: Set Up The Dmz Host

    If you do not reset the IP address, that computer will be exposed to the public Internet. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 47: Installation Scenarios

    This section illustrates several different ways that the SBX-AC1200P Network Extender can be installed. SBX-AC1200P Wireless Extender with a SURFboard G.hn-Enabled Router Gigabit home networking throughout the house. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 48: Extender

    SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and an SBX-1000P Extender Add wireless capability to your current DSL, cable, or satellite modem. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.

  • Page 49: Sbx-Ac1200P Wireless Extender With A Surfboard Wireless Router And An Sbx-1000P Extender

    SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and Several G.hn-Enabled Devices Use the SBX-1000P to connect your other G.hn-enabled devices to the Internet. STANDARD PN 365-095-28246 x.1 SURFboard SBX-AC1200P Network Extender User Guide Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
  • Page 50 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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