Troubleshooting - Archos 80 Helium Manual

Troubleshooting

If your device is frozen:
Press the ON/OFF button for 10 seconds.
If your device doesn't turn on:
1. Charge your device for at least 10 minutes.
2. Press the ON/OFF button for 10 seconds.
My tablet cannot connect to a network or "No service" is displayed
Try connecting in another location. Verify the network coverage with your operator.
Unable to make outgoing calls
Make sure your phone is connected to a network, and the network is not overloaded or
unavailable.
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check for overloaded or
unavailable network).
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal Unblocking Key).
If your WiFi reception is too low:
Make sure you are not far from the WiFi hotspot.
Update the firmware of the device: http://www.archos.com/support.
Reset and redefine your connection parameters.
Contact your WiFi connection provider.
14
ARCHOS_80_Helium_QSG_book.indd 14 15/07/2014 11:01:43