LANIER/RICOH/SAVIN MP 2554SP Troubleshooting Manual
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LANIER/RICOH/SAVIN MP 2554SP Troubleshooting Manual

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See also: Troubleshooting Manual
TROUBLESHOOTING GUIDE
PRODUCT CODE:
APPLICABLE MODEL:
LANIER - MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
RICOH - MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
SAVIN - MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
GENERAL:
The attached document is the Troubleshooting Guide for the D197/D198/D199/D200/D201/D202. Please use
this guide as a supplement to your service manual.
Revised items appear in bold typeface.

TABLE OF CONTENTS:

1. PAPER FEED ERRORS ...................................................................... 2
2. COPY PROCESS ................................................................................ 4
3. CONNECTIVITY .................................................................................. 5
4. PRINTING/SCANNING ........................................................................ 7
5. OPERATION PANEL ........................................................................... 9
6. SECURITY......................................................................................... 12
7. ERROR CODES and MESSAGES .................................................... 14
8. OPTIONAL UNITS ............................................................................. 17
9. IMAGE PROBLEMS .......................................................................... 20
10. MECHANICAL PROBLEMS ............................................................ 21
11. OTHERS .......................................................................................... 22
Copyright
2016 RICOH Americas Corporation. All rights reserved.
D197/D198/D199/D200/D201/D202
02/05/2016
Page 1 of 24

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Summary of Contents for LANIER/RICOH/SAVIN MP 2554SP

  • Page 1: Table Of Contents

    02/05/2016 PRODUCT CODE: D197/D198/D199/D200/D201/D202 APPLICABLE MODEL: LANIER – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP RICOH – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP SAVIN – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP GENERAL: The attached document is the Troubleshooting Guide for the D197/D198/D199/D200/D201/D202. Please use this guide as a supplement to your service manual.

  • Page 2: Paper Feed Errors

    1. PAPER FEED ERRORS Subject Symptom Cause Solution Note When stapling & SR3130 Internal Finisher Install version punching B5 LEF Firmware SR3130 firmware 01.070:02 or newer. sheets. History Firmware Engine firmware Install version 1.09:03 History or newer. When the next print Firmware Engine firmware Install version 1.10:03...
  • Page 3 Subject Symptom Cause Solution Note Multi- When feeding from D146- Friction between Attach the pad (P/N: feed the DF3090 D147- originals is too high for D6842314) and Mylar D148- the pad to separate the (P/N: D6842313). D148-D150 sheets - 040 Incorrect In Conference Firmware...

  • Page 4: Copy Process

    2. COPY PROCESS Subject Symptom Cause Solution Note Page 4 of 24...

  • Page 5: Connectivity

    3. CONNECTIVITY Subject Symptom Cause Solution Note "Fax Received File" not Firmware Web Uapl Install version 2.01 displayed in the "Print History firmware or newer. Job/Stored File" menu Firmware Web Uapl Install version 1.04 History firmware or newer. IP-Fax not available Firmware RemoteFax Install version...
  • Page 6 Subject Symptom Cause Solution Note Network Smart Operation Panel See TSB# SOP starts to Rebooting the connection error (SOP) cannot connect to D197-D198- get an IP device might solve the network when "Screen D199-D200- address the problem. Startup Mode" is set to D201-D202 - before Update the...

  • Page 7: Printing/Scanning

    4. PRINTING/SCANNING Subject Symptom Cause Solution Note Cannot If the language is not set Firmware Smart Operation Install version 1.34 or newer. print to English or Japanese. History Panel firmware Cannot If the user logs in with a Firmware Smart Operation Install version 1.34 or newer.
  • Page 8 Subject Symptom Cause Solution Note Wrong When scanning with Firmware Scanner firmware Install version 02.07 or newer. character "Hungarian" or "Polish" History selected under "Cognitive Firmware System/Copy Install version 1.13 or newer. Language" in "OCR History firmware Settings", some Firmware System/Copy Install version 1.13 or newer.

  • Page 9: Operation Panel

    5. OPERATION PANEL Subject Symptom Cause Solution Note Icons not The icon for the Application Smart Operation Install version 1.34 or displayed RIS app. is not History Panel firmware newer. displayed on the Home screen when logging in Streamline NX. Icons not When an SDK Firmware...
  • Page 10 Subject Symptom Cause Solution Note Wrong When a user Firmware Scanner firmware Install version 02.05 or screen executes a job in History newer. appears a SmartSDK Install version 01.04 or application, the newer. home screen is displayed Wrong The display Firmware System/Copy Install version 1.11 or...
  • Page 11 Subject Symptom Cause Solution Note ‘Cannot If the user boots Application SimpleCopy for eDC Install version 1.17 or make up Simple Copy History firmware newer. copies’ just after the machine enters Energy Saver mode When the Firmware System/Copy Install version 1.10 or operations machine returns History...

  • Page 12: Security

    6. SECURITY Subject Symptom Cause Solution Note Login/logout The login screen is not Application Cheetah Install version 1.34 displayed after logging History System or newer. out of Stren. firmware Login/logout Cannot login if the Application Cheetah Install version 1.34 password login screen History System or newer.
  • Page 13 Subject Symptom Cause Solution Note Authentication When using an Firmware Scanner Install version 02.06 application based on History firmware or newer. the SmartSDK System/Copy Install version 1.12 firmware or newer. Restricted Registering a Firmware System/Copy Install version 1.11 function can be destination in the History firmware...

  • Page 14: Error Codes And Messages

    7. ERROR CODES and MESSAGES Subject Symptom Cause Solution Note SC121 At installation See TSB# The shoe on the Put the shoe back in the D197-D198- second scanner correct position, as D199-D200- carriage shown in the TSB. D201-D202 - disengages from the rail, due to shock or shaking during transport.
  • Page 15 Subject Symptom Cause Solution Note SC720- With jobs that use Firmware Finisher Install version the shift tray as History SR3160/SR3170 02.390:10 or newer. the output tray. firmware SC721- SR3140/SR3150 D686-D687 - Deformed side Attach the sheet (P/N: D6833644) finisher plate between the frame and the side plate at two locations (see the TSB for details) SC724-...
  • Page 16 Subject Symptom Cause Solution Note SC899 When using the Firmware Scanner firmware Install version 02.05 or TWAIN driver History newer. Install version 01.04 or newer. SC899 When the device is Firmware Printer firmware Install version 1.04 or recovering from History newer.

  • Page 17: Optional Units

    8. OPTIONAL UNITS Subject Symptom Cause Solution Note Hole Punch misalignment D690 Internal Finisher SR3130 Install version punchin along the main-scan Firmware firmware 01.070:02 or direction History d newer. Hole 1. Punched chads D688 009 Static electricity generated Replace the stay, punchin scatter inside the during punching...
  • Page 18 Subject Symptom Cause Solution Note Install Manager, the History heap size is reset to Java VM Java VM v12 for eDC firmware the default Firmware History SDK/ES When Java VM is Java VM Java VM v12 Update Tool Install version installed via Remote 12.11.04 or newer.
  • Page 19 Subject Symptom Cause Solution Note Poor The second sheet of D688-D689 The alignment roller cannot Set SP6116-001 to stapling a stapled set is - 009 separate the two sheets in the -014 (depending misaligned when pre-stacking area (see the on the paper size) pre-stacking TSB for the reason why) to a value of “-1”...

  • Page 20: Image Problems

    9. IMAGE PROBLEMS Subject Symptom Cause Solution Note Not printed When a non- Firmware Engine firmware Install version correctly standard sized History 1.08:03 or newer. (unspecifie simplex original is scanned in the DF at 87% reduction and multiple copies made (1 to x) onto B4 paper.

  • Page 21: Mechanical Problems

    10. MECHANICAL PROBLEMS Subject Symptom Cause Solution Note Unsynchroniz Shift motor Firmware Internal Finisher Install version ed motor History SR3180 01.130:06 or newer. firmware Sensor error Incorrect detection Firmware Engine firmware Install version by fusing exit History 1.09:03 or newer. sensor Paper end PB3210: Detected...

  • Page 22: Others

    11. OTHERS Subject Symptom Cause Solution Note Machine is Long time between Firmware Network Support Install version 14.28 or slow jobs: When printing History firmware newer. with Windows, and the RAW protocol is used for the standard TCP/IP port. Machine is When printing a Firmware Engine firmware...
  • Page 23 Subject Symptom Cause Solution Note Machine Cannot operate the Firmware SOP System Install version 1.34 or stalls machine after a History firmware newer. cancelled login. Machine If the [Home] button is Firmware SOP System Install version 1.34 or stalls pressed just as the History firmware newer.
  • Page 24 Subject Symptom Cause Solution Note Capabilities The "Mixed" Firmware System/Copy Install version 1.08 or not shown notification is missing History firmware newer. correctly from the Copy Size list Cannot After the user tries to Firmware System/Copy Install version 1.10 or operate the log out if there are History...

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