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LANIER/RICOH/SAVIN MP C4503 Troubleshooting Manual

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TROUBLESHOOTING GUIDE
PRODUCT CODE:
APPLICABLE MODEL:
LANIER - MP C4503/MP C5503/MP C6003
RICOH - MP C4503/MP C5503/MP C6003
SAVIN - MP C4503/MP C5503/MP C6003
GENERAL:
The attached document is the Troubleshooting Guide for the D148/D149/D150. Please use this guide as a
supplement to your service manual.
Revised items appear in bold typeface.

TABLE OF CONTENTS:

1. PAPER FEED ERRORS ...................................................................... 2
2. COPY PROCESS ................................................................................ 5
3. CONNECTIVITY .................................................................................. 6
4. PRINTING/SCANNING ........................................................................ 8
5. OPERATION PANEL......................................................................... 11
6. SECURITY......................................................................................... 15
7. ERROR CODES and MESSAGES .................................................... 17
8. OPTIONAL UNITS ............................................................................. 25
9. IMAGE PROBLEMS .......................................................................... 28
10. MECHANICAL and ELECTRICAL .................................................. 30
11. OTHERS .......................................................................................... 32
Firmware TSB's with the prefix D147 are for MP C3003/ MP C3503
(some of these will be for the Smart Operation Panel model, and some will be for the
standard model)
Firmware TSB's with the prefix D149 are for MP C4503/MP C5503/MP C6003
(some of these will be for the Smart Operation Panel model, and some will be for the
standard model)
Firmware TSB's with the prefix D177 are for MP C2003/MP C2503
(some of these will be for the Smart Operation Panel model, and some will be for the
standard model)
However, some TSB's cover more than one set of models (for example, some TSB's with the
prefix D147 can cover MP C3003/MP C3503 and MP C4503/MP C5503/MP C6003 and MP
C2003/MP C2503. So always refer to the 'Model' in the table at the top of page 1 of each
TSB.
Copyright
2014 RICOH Americas Corporation. All rights reserved.
D148/D149/D150
06/20/2014
Page 1 of 36

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Summary of Contents for LANIER/RICOH/SAVIN MP C4503

  • Page 1: Table Of Contents

    However, some TSB’s cover more than one set of models (for example, some TSB’s with the prefix D147 can cover MP C3003/MP C3503 and MP C4503/MP C5503/MP C6003 and MP C2003/MP C2503. So always refer to the ‘Model’ in the table at the top of page 1 of each TSB.

  • Page 2: Paper Feed Errors

    1. PAPER FEED ERRORS Subject Symptom TSB # Cause Solution Note JAM 27 or 64 when TSB# 002 Forgot to Don’t forget to remove printing on B4, DLT, remove it, as shown in the component or SRA3 sized paper cardboard TSB# 002.
  • Page 3 Subject Symptom TSB # Cause Solution D146- JAM24 if the leading Engine firmware Install version 1.25.2:08 or newer. edge of the paper D147 Engine (Single contacts the paper Firmware Pass DF) History exit pawl. firmware D176- Engine Install version 1.11:01 or newer. D177 firmware Firmware...
  • Page 4 Subject Symptom TSB # Cause Solution Jam001/014 on D146- Burrs on the Remove burrs and make sure the DF3090 D176- holder for the feeler moves smoothly (see the TSB D148- feeler used to for procedure). D149- detect the D150 - original.

  • Page 5: Copy Process

    2. COPY PROCESS Subject Symptom TSB # Cause Solution Note Fusing If SC620 is D146- Engine firmware Install version issues triggered 50 or D147 1.26:08 or newer. more times. Firmware History D176- Engine firmware Install version D177 1.20:01 or newer. Firmware History Page 5 of 36...

  • Page 6: Connectivity

    3. CONNECTIVITY Subject Symptom TSB # Cause Solution Note Cannot access Firmware Fax firmware Install version 01.02.00 or newer. stored faxes after History the machine recovers from Energy Saver mode. Cannot access Firmware System/ Install version 1.04 or newer. stored faxes History Copy Install version 2.20 or newer.
  • Page 7 Subject Symptom TSB # Cause Solution Address book Cannot restore Firmware Install version 1.10.3 or newer. correctly when History Support Install version 1.04.3 or newer. restoring an address firmware Install version 2.02 or newer. book that was Install version 1.04.3 or newer. backed up using an encryption key Transmission error...

  • Page 8: Printing/Scanning

    4. PRINTING/SCANNING Subject Symptom TSB # Cause Solution Note When you login D146/D147 Remote Fax Install version 01.02.00 or newer. cancelled using Chinese Firmware firmware characters History D148/D149/ Remote Fax Install version 02.11.00 or newer. D150 firmware Firmware History Blank sheet When scanning Firmware System/Copy...
  • Page 9 Subject Symptom TSB # Cause Solution Cannot When certain Firmware System/Copy Install version 1.11 or newer. scan settings are History firmware configured in the Install version 3.01 or newer. Scanner Features and the machine is Install version 1.14 or newer. restarted Install version 3.00 or newer.
  • Page 10 Subject Symptom TSB # Cause Solution Jobs reset PDF Direct jobs Firmware PCL firmware Install version 1.05 or newer. containing a mask History Install version 1.03 or newer. Install version 1.02 or newer. Text not Text in duplex PCL Firmware PCL firmware Install version 1.13 or newer.

  • Page 11: Operation Panel

    5. OPERATION PANEL Subject Symptom TSB # Cause Solution Note Icons not When connecting D146/D147 Browser Install version 1.13.00 or newer. displayed via HTTPS to the Firmware firmware Ricoh Integrated History Cloud Environment D148/D149/ Install version 1.05.00 or newer. using the browser D150 unit Firmware...
  • Page 12 Subject Symptom TSB # Cause Solution Buttons not Stop key does Firmware System/Copy Install version 1.29 or newer. working not respond while History firmware the user is logged out. Wrong Staple End alert Firmware System/Copy Install version 1.09 or newer. illustration message for the History...
  • Page 13 Subject Symptom TSB # Cause Solution Language/ When switching Firmware Java VM v11 Install version 11.14.02 or newer. Wording the language on History Update Tool the initial setting Java VM v11 screen, the for eDC display does not firmware switch the language in the ESA application.
  • Page 14 Subject Symptom TSB # Cause Solution "Unfinished If a custom size Firmware SPDF DF3080 Install version job exists." paper is fed History firmware 01.330:16 or newer through the ADF Image Images displayed Firmware Fax firmware Install version 04.00.00 orientation on the preview History or newer.

  • Page 15: Security

    6. SECURITY Subject Symptom TSB # Cause Solution Note Cannot When Chinese Firmware System/Copy Install version 1.09 or newer. authenticate characters are History firmware Install version 2.21 or newer. included in the Install version 1.09 or newer. login user name Scanner Install version 01.02 or newer.
  • Page 16 Subject Symptom TSB # Cause Solution Security Not printed Firmware Printer Install version 1.07 or newer. stamp History firmware Install version 2.09 or newer. Install version 1.09 or newer. Install version 2.09 or newer. Install version 1.02 or newer. Install version 2.01 or newer. Page 16 of 36...

  • Page 17: Error Codes And Messages

    7. ERROR CODES and MESSAGES Subject Symptom TSB # Cause Solution Note SC370 During Process Firmware Engine Install version 1.25:08 or newer Control History firmware Engine (Single Pass DF) firmware SC370 During ID sensor Firmware Engine Install version 1.20:01 or newer. calibration History firmware...
  • Page 18 Subject Symptom TSB # Cause Solution SC549 The fusing shield Firmware Engine Install version 1.25.2:08 or newer. gets stuck while History firmware moving to home Engine position. (Single Pass DF) firmware Engine Install version 1.11:01 or newer. firmware SC552 If the machine is Firmware Engine Install version 1.27:08 or newer.
  • Page 19 Subject Symptom TSB # Cause Solution SC670 If a jam occurs, a Firmware Engine Install version 1.25:08 or newer. cover is opened, History firmware or other Engine operation that (Single Pass) stops the firmware machine while Process Control is being done. SC670 If a paper jam Firmware...
  • Page 20 Subject Symptom TSB # Cause Solution SC687 When a copy is Firmware Engine Install version 1.22:08 or newer. made using the History firmware exposure glass after recovery from Energy Saver mode. SC687 When printing Firmware System/Copy Install version 1.03 or newer. booklets History firmware...
  • Page 21 Subject Symptom TSB # Cause SC899 When using the Firmware NetworkDoc Install version 2.02 or newer. Delivery Option to History distribute a firmware document SC899 When Firmware Network Install version 12.70.3 or newer. simultaneously History Support printing from firmware Firmware Install version 12.72.5 or newer.
  • Page 22 Subject Symptom TSB # Cause Solution SC899 When a device Firmware Java VM v11 Install version 11.12.01 or newer. recovers from History for eDC Also install System/Copy firmware. STR mode. firmware V2.22 or later (D146) V1.16 or later (D147) Java VM v11 V2.22 or later (D148) Update Tool V1.10 or later (D149)
  • Page 23 Subject Symptom TSB # Cause Solution SC991 Logged on the Firmware Network Install version 12.70.1 or newer. SMC report History Support Install version 12.63.3 or newer. firmware SC991 When a machine Firmware System/Copy Install version 1.04 or newer. with a fax unit History firmware recovers from...
  • Page 24 Subject Symptom TSB # Cause Solution "Cannot Start is pressed Firmware The machine Update the System firmware to detect size while the History does not version 2.09 or newer. of the machine is still in have a Set SP5101-104 to a value of original"...

  • Page 25: Optional Units

    8. OPTIONAL UNITS Subject Symptom TSB # Cause Solution Note Misaligned If the paper in the D688 Finisher Install version staple tray is off-center Firmware SR3160/SR3170 02.000:10 or newer. History firmware Misaligned Booklet stapling D688 Finisher Install version staple Firmware SR3160/SR3170 02.200:10 or newer.
  • Page 26 Subject Symptom TSB # Cause Solution Note Poor 3 mm or more D688- Cause 1. Skew Cause 1. Update the See the TSB stacking D689 - inside the staple finisher firmware to for how to tray version 02.000:10 adjust the Reissue2 Cause 2.
  • Page 27 Subject Symptom TSB # Cause Solution Finishing Can select Firmware Printer firmware Install version 1.07 or newer. functions unsupported History Install version 2.09 or newer. combinations, or Install version 1.09 or newer. cannot select Install version 2.09 or newer. supported combinations Web app- The API for web...

  • Page 28: Image Problems

    9. IMAGE PROBLEMS Subject Symptom TSB # Cause Solution Note Lines White lines on TSB# 001 PCDU preset seal See TSB# 001 for the correct prints was removed procedure. incorrectly, and broken ribs fell into the development unit TSB# 003 The LD glass is Do the procedure in TSB# 003.
  • Page 29 Subject Symptom TSB # Cause Solution Color If the user Firmware Engine firmware Install version 1.26:08 or misalignment performs Auto History newer. Engine (Single Color Pass DF) Registration. firmware Engine firmware Install version 1.20:01 or newer. Hot offset If SC620 is Firmware Engine firmware Install version 1.26:08 or...

  • Page 30: Mechanical And Electrical

    10. MECHANICAL and ELECTRICAL Subject Symptom TSB # Cause Solution Note Noise From the Bridge D685 - High friction Production line: Unit between Grease will be added to the shaft of roller and the driven roller. plate spring Cut-in serial number: E533Q618618 In the field: Add a spot of Silicone Grease G-501 the size of a grain of rice to the shaft...
  • Page 31 Subject Symptom TSB # Cause Solution Motor does The main motor Firmware Engine Install version 1.25:08 or newer. not stop does not stop if a History firmware non-feed occurs Engine during a duplex (Single job. Pass) firmware Motor does Fan does not stop Firmware Engine Install version 1.25:08 or newer.

  • Page 32: Others

    11. OTHERS Subject Symptom TSB # Cause Solution Note Memory leak When DHCP v6 Firmware Network Install version 12.70.1 or newer. is enabled, History Support Install version 12.72.4 or newer. turning the firmware power off and then on Settings or Firmware Network Install version 12.63.3 or newer.
  • Page 33 Subject Symptom TSB # Cause Solution Settings not Collate setting Firmware PCL firmware Install version 1.11 or newer. applied in driver not History applied Settings not Number of D146/D147 PDF firmware Install version 1.04 or newer. applied copies not Firmware correct if History printing PDF...
  • Page 34 Subject Symptom TSB # Cause Solution Machine is Slow printing Firmware System/Copy Install version 1.11 or newer. slow when connected History firmware Install version 3.01 or newer. to a Fiery Machine is The LCD touch Firmware SDKService Install version 1.01.05 or newer. slow panel takes History...
  • Page 35 Subject Symptom TSB # Cause Solution Machine stalls ADF stalls Firmware SPDF DF3080 Install version 01.330:16 or newer after jam History firmware removal, turning on the main power switch, or when recovering from energy saver mode USB memory If not Firmware System/Copy Install version 1.06 or newer.
  • Page 36 Subject Symptom TSB # Cause Solution Applications When overwriting Firmware System/Copy Install version 1.11 or newer. do not start Type-J History firmware Install version 3.01 or newer. applications that Install version 1.14 or newer. were already Install version 3.00 or newer. installed on the hard drive, the applications do...

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