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Trouble shooting guide.
The following instructions should answer any questions or problems which you may have.
Although your guarantee is with the retailer from whom you purchased the appliance, if
this guide does not provide the information you require, please call our help-line direct for
further guidance on your next course of action.
If you suspect that the appliance is not operating correctly:
1. Ensure that the fire is plugged into a wall socket.
2. Turn on both switches and turn the thermostat dial clockwise to its maximum setting.
a) No heat or light. This will mean that the fuse needs replacing, the wall socket is faulty
or the fire is on an extension lead. Fuses and lamps are not covered by the guarantee.
•
Fit a new 13 amp fuse (brown) in the plug, first having made sure that the fuse works
by testing it in a table light or similar.
•
Check that the wall socket is not faulty by using another appliance in it.
•
Is the fire on an extension lead? Heaters must not be used on extension leads as they
are not rated for the power required.
b) Heat comes on but no light. The lamp will need replacing, see (Replacing Lamp)
above. First check that the new lamp works by testing it in a table light.
c) Light comes on but no heat. Are both switches on with the thermostat dial turned
clockwise to it's maximum position? If the fan blows warm for a short time then blows cold
(with a small blue flash from the heater) then the air intake and the blades of the fan need
cleaning, see (Cleaning) above.
d) Plug gets hot. It is nearly always the wall socket which is at fault. Check the fire in
another socket, it will not get as warm. Stop using the faulty socket immediately and call
an electrician. Many house fires are caused by faulty sockets overheating.
e) Lamps do not last very long. If the lamps do not last very long there is nothing wrong
with the fire. It is not possible to predict the life of a lamp, some burn out more quickly
than others.
f) Noise from the fan. Unfortunately there is always some noise from the fan. We do our
utmost to reduce this, but they will never be silent.
g) Light is on but flame effect is not working. Remove the trim and check that the fan
is not being obstructed and turns freely, gently brush the blades of the fan to remove any
dust and reassemble.
Guarantee.
Any fault (other than that caused by abnormal treatment) which occurs within 12 months
of the date of purchase, will be corrected free of charge. This does not apply to lamp
failures whose life, regretfully, we cannot predict. In the event of complaint, please phone
us for guidance. Should a repair be necessary the appliance will need returning to the
place of purchase.
Issue 1.0
INS6605
12
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