Troubleshooting And Maintenance; Troubleshooting - Samsung UN32H5500 User Manual

08. Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Also, review the
Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/
support or call Samsung Customer Service.
Issues
Flickering and Dimming
Component Connections /
Screen Color
Screen Brightness
/Blur
Auto Motion Plus
Unwanted Powering Off
Trouble Powering On
Stand Assembly
Cannot Find a Channel
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Solutions and Explanations
If your Samsung Television is flickering or dimming sporadically, you may need to disable some of
the energy efficiency features.
Disable Energy Saving ( System > Eco Solution
> ) and check again.
Solution Energy Saving
If you find that the color on your Samsung television screen is not correct or the black and white
colors are off, run a Self Diagnosis Picture Test (
If the picture problem is caused by the TV, the problem should be visible in the Picture Test. If the
problem is not visible, next confirm that the TV's video input ports are connected to the correct
external video device output ports and that none of the connections are loose. Finally, if possible,
test your external video devices by connecting them to another TV.
If you find that the colors on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
Navigate to and adjust
Picture Backlight
other picture quality adjustment settings.
If you find that there is a blur or "ghost" shadow to the images on your television screen, you might
be able to correct the issue using
Auto Motion Plus
If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency
and automatic off features. Check if
automatically turns off the TV after an amount of time that you select. If the
Sleep Timer
has not been enabled, see if
Timer No Signal Power Off
) or ( >
Off Auto Power Off System Eco Solution
turns off the TV if no signal has been received by the TV for a specified period time.
Off
Off turns off the TV if there has been no user input in four hours.
When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on.
If you find that you are having problems powering on your Samsung television, there are a number
of things to check before calling the service department.
If the power cord is connected properly and the remote control is operating normally, the problem
might be with the antenna cable connection or the cable/satellite box not being turned on. Check
the antenna connection or turn on the cable/satellite box.
If you have any trouble assembling the stand, review the stand assembly instruction in the Quick
Start Guide.
Re-run (Go to >
Setup Menu System
Auto Program ).
English - 17
> Eco Sensor ) and/or Energy Saving
>
Support Self Diagnosis
, , ,
Contrast Brightness Sharpness
( >
Picture Picture Options
Sleep Timer ( System > Time > Sleep Timer
( >
System Eco Solution
> ) has been enabled.
Auto Power Off
> ) or run . (Go to
Setup Auto Program
( System > Eco
> ).
Picture Test
, , and
Color Tint (G/R)
> ).
Auto Motion Plus
) has been enabled.
Sleep
>
No Signal Power
No Signal Power
Auto Power
> >
Menu Broadcasting
2014-01-29 2:31:52