Troubleshooting - Tensmate TENS+EMS User Manual

Troubleshooting

Problem Cause
The unit is not turning on or I Battery is depleted
cannot see anything on the screen
The unit does not seem to be Charging cable not plugged
charging in fully
Unit does not turn on or Battery is low
the screen is dim
Unit is ON, but no sensation is Both pads are not rmly on
felt from the pads the skin/ There is a loose
connection / The intensity
level needs to be increased
Solution
Make sure the unit has been fully charged
Ensure the USB cable is rmly in the unit on one side
and plugged into the AC adapter into the electrical
socket on the other side --- Isolate whether there is
a problem with the AC adapter by plugging the
USB cable from the unit into a computer
Recharge the battery
Ensure you are using 2 pads per lead and they are in
close proximity to each other, i.e. not on di erent
limbs or too far apart - Make sure both pads are
rmly pressed to the skin --- Make sure all connections
are secure from the unit to the wires and the wires to
the pads. Increase the intensity level
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Problem Cause
Adhesive electrode pads do not Adhesive gel pads need to be
stick to skin even after cleaning replaced
and moistening their surface
One pad feels stronger than the This is normal. Di erent areas
other will react di erently.
During use the skin feels a painful Adhesive gel pads are not
burning sensation or the adhering rmly to the skin.
stimulation becomes weakened Or the gel pads are too dry
Did not provide adequate relief Not using it long enough or
frequently enough.
Only 1 port on the unit works Damaged port or poorly
conducting pads or lead wire
Solution
Replace the set of adhesive gel pads. Pads can
be purchased from your local distributor
Nothing needs to be done. Make sure the pads
are moist and are making good contact
Apply a few drops of water to adhesive surface
of each pad and make sure the pads are pressed
rmly to the skin during application
Use your TENSMATE 20-60 minutes at a time,
3-6 times per day. Recommended: lying down
Isolate the problem by trying another lead and
set of pads that you know that work in the
troublesome port
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