Worcester 24Si II series User Instructions & Customer Care Manual page 12

12
APPLIANCE FAILS TO
OPERATE
More than 30% of all calls made to our contact centre reporting
appliance faults or breakdowns prove to be false alarms, as there is often
a simple explanation for the apparent malfunction.
So, to help you save time and money – not to mention frustration
and inconvenience – please refer to the General Information, Notes and
Lighting Instructions ensuring all controls are set correctly.
If, after following the instructions the appliance still fails to operate
correctly call the Worcester Contact Centre. Arrangements will be made
for an engineer to call as soon as possible.
CALL-OUT CHARGES
All of our field service engineers are factory trained.
If you request a visit from an engineer and your appliance has been
installed within the last 12 months, no charge will be made for parts
and/or labour, providing:
•
The appliance was commissioned correctly on installation.
•
An appliance fault is found and the appliance has been installed
within the past 12 months.
A call-out charge will be made where:
•
The appliance has been installed for over 12 months, or
•
Our Field Service Engineer finds no fault with the appliance (see
note), or
•
The cause of breakdown is with other parts of your
plumbing/heating system, or with equipment not supplied by Worcester.
NOTE: Invoices for attendance and/or repair work carried out on
your appliance by any third party will not be accepted.