Kenmore 2130 Series Use & Care Manual page 16

First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Incorrect dispenser
operation
Fabric damage
Odors
Lid locked light is
flashing
16
TROUBLESHOOTING
Possible Causes
Washer not loaded as recommended.
Adding detergent on top of load.
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispenser.
Not washing like colors together.
Not selecting Fabric Softener-On.
Clogged dispenser.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing.
Fabric damage can occur if load is
tightly packed.
Liquid chlorine bleach may have been
added incorrectly.
Garment care instructions may not have
been followed.
Monthly maintenance not done as
recommended.
Using wrong or too much detergent.
The lid is not closed.
A cycle was stopped or paused using
the Start/Pause button.
Add only 1 or 2 garments after washer has started.
Add detergent, oxi products and color-safe bleach to the bottom
of the basket before adding the load items.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer's directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash temperature
to improve cleaning.
Use Heavy Duty Super and Heavy Duty Regular cycle for tough
cleaning. See the "Cycle Guide" to match your load with the best
cycle.
Use dispenser to avoid chlorine bleach.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Always select "On", when selecting Fabric Softener option. Cycles
that use spray rinsing will add additional water for proper fabric
softener dispensing when "On" is selected.
Use only liquid chlorine bleach in the bleach dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Always read and follow garment manufacturer's care label
instructions. See the "Cycle Guide" to match your load with the
best cycle.
Run the Clean Washer with bleach cycle monthly.
See "Cleaning Your Washer" in Washer Maintenance.
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the manufacturer's directions.
See "Cleaning your Washer" section.
Close the lid. The washer will not start or fill with the lid open.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Solution