Motorola MOTOROKR EM28 User Manual

Motorola wireless phone user's guide.
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User's Guide


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  • Page 1

    MOTOROKR EM28 User’s Guide...

  • Page 3

    HELLOMOTO Introducing your new MOTOROKR™ EM28 wireless phone! It’s packed with entertainment and music features. • Hi-Speed Music on the Highway – Use the music player (page 45) to set your playlist for your morning commute. Or, use the FM Radio (page 49) to listen to your favorite music or news programs. With a stereo wired headset or high quality Bluetooth®...

  • Page 4

    Here’s a quick anatomy lesson: Left Soft Key Music Key (phone open) Volume Keys Smart Key (phone open) Music Key (phone closed) Mini USB Connector Charge your phone and connect to your PC. Right Soft Key Messages Key Power/End Key Call Key Microphone Camera Lens...

  • Page 5

    A few menu basics: ì 22-May-08 4:05 pm Music Contacts This is a typical home screen and main menu layout. Your phone may be a little different. Press & hold the Power Key P until the display lights up to turn on your phone.

  • Page 6

    Motorola reserves the right to change or modify any information or specifications without notice or obligation.

  • Page 7: Table Of Contents

    contents menu map ....7 Use and Care ....9 get started ....10 about this guide.

  • Page 8: Table Of Contents

    tap method ... . . 39 numeric method ..40 symbol method..40 delete letters &...

  • Page 9: Menu Map

    main menu Phonebook Recent Calls • Received Calls • Dialed Calls • Notepad • Call Times • Call Costs • Data Times • Data Volumes Messages • Create • Inbox • Draft • Outbox • Quick Notes • Voicemail • Browser Msgs •...

  • Page 10: Settings Menu

    settings menu Personalize • Home Screen • Main Menu • Color Setting • Greeting • Wallpaper • Screensaver • Quick Dial Ring Style • Style • Style Detail Call Forward • Voice Calls • Fax Calls * • Data Calls * •...

  • Page 11: Use And Care

    Use and Care Use and Care To care for your Motorola phone, please keep it away from: liquids of any kind Don’t expose your phone to water, rain, extreme humidity, sweat, or other moisture. If it does get wet, don’t try to accelerate drying with the use of an oven or dryer, as this may damage the phone.

  • Page 12: Get Started, About This Guide

    get started about this guide This guide shows how to locate a menu feature as follows: Find it: s > Recent Calls > Received Calls This means that, from the home screen: Press the center key to open the main menu. Scroll to Recent Calls and press the center Scroll to Received Calls and press the center key...

  • Page 13: Sim Card, Memory Card

    Note: Your phone supports up to 2 GB microSD memory cards (greater than 1 GB capacity is guaranteed for SanDisk microSD cards only). We recommend that you use Motorola approved memory cards only, such as SanDisk memory cards. Other get started...

  • Page 14: Battery

    Water can get into the phone’s circuits, leading to corrosion. If the phone and/or battery get wet, have them checked by your carrier or contact Motorola even if they appear to be working properly. • Don’t allow the battery to touch metal objects.

  • Page 15

    • Do avoid dropping the battery or phone. Dropping these items, especially on a hard surface, can potentially cause damage. • Do contact your service provider or Motorola if your phone or battery has been damaged from dropping or high temperatures. IMPORTANT: USE MOTOROLA ORIGINAL PRODUCTS FOR QUALITY ASSURANCE AND SAFEGUARDS.

  • Page 16: Install The Battery

    • If the message remains, contact a Motorola Authorized Service Center. Important: Motorola’s warranty does not cover damage to the phone caused by non-Motorola batteries and/or chargers. Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion, leakage, or other hazard.

  • Page 17: Charge The Battery, Remove The Battery

    Tip: You can also use a PC USB port to charge your phone battery. Before connecting your phone to your PC, download and install the charging software driver from Notes for charging your phone’s battery: • When charging your battery, keep it near room temperature.

  • Page 18: Answer A Call

    • New batteries are not fully charged. • New batteries or batteries stored for a long time may take more time to charge. • Motorola batteries and charging systems have circuitry that protects the battery from damage from overcharging. turn it on & off...

  • Page 19: Adjust Volume, Change Ring Alert, Store A Number, Call A Stored Number

    adjust volume You can adjust the volume during a call by pressing the up or down volume keys on the side of the phone (see page 2), or by pressing up or down. To mute a call, press Options > Mute. change ring alert Find it: s >...

  • Page 20

    Note: You can change the search method to Find to search for a contact name by typing it in: Find it: s > Phonebook > > Setup > Search Method get started...

  • Page 21: Basics, Home Screen

    basics See page 2 for a basic phone diagram. home screen When you turn on your phone, the home screen displays. Service Provider 22-May-08 Navigation Key Shortcut Options Left Soft Music Note: Your home screen might look a little different from this example.

  • Page 22

    indicator Shows during an active voice Voice Call/ call. Incoming Call Shows battery charge level. Battery Level The more bars, the greater the charge. Indicates Style (in Ring Style) Loud ring is set to Loud ring. Indicates Style (in Ring Style) is set to Soft ring.

  • Page 23: External Display, Side Keys

    external display When the phone flip is closed, the following indicators can appear on the external display: indicator Shows an incoming call. Incoming Calls Appears when you receive a new text or multimedia New Messages message. Shows during battery Battery Charging charging.

  • Page 24: Handsfree, Codes & Passwords

    handsfree You can use your phone’s handsfree speaker to make calls without holding the phone to your ear. To turn the speaker on, during a call, press speaker off, press Spkr off. Note: The handsfree speaker won’t work when your phone is connected to a handsfree car kit or headset, or if your phone is closed.

  • Page 25: Lock & Unlock Phone, Memory Card

    lock & unlock phone You can lock your phone with a four-digit code to keep others from using it. Note: You can make emergency calls on a locked phone (see page 34). A locked phone still rings or vibrates for incoming calls or messages, but you need to unlock it to answer.

  • Page 26

    folders and ensures your phone can read the contents of the card. Caution: Formatting the memory card erases all content on the card. Find it: s > Settings > Initial Setup Scroll to Format Additional Storage Device and press Select. When prompted, press Yes to continue or No to cancel formatting.

  • Page 27: Tips & Tricks

    tips & tricks From the home screen (page 19), you can use shortcuts: To... Do this... play music Press to activate the music (phone open) player. play music Press the external music key to (phone activate the music player. You can closed) then use the touch-sensitive keys to control music.

  • Page 28: Customize, Shortcuts, Appearance

    customize change home screen shortcuts Find it: s > Settings > Personalize > Home Screen > Home Keys options Icons Show or hide the home screen shortcut icons. Up, Down, Choose the features that open when Left, Right you press the navigation key ( down, left, or right in the home screen.

  • Page 29: Ring Styles & Alerts, Answer Options, Wallpaper

    ring styles & alerts Your phone rings and/or vibrates to notify you of an incoming call or to signal certain other events. This ring or vibration is called an alert. set a style Find it: s > Settings > Ring Style Select Style by pressing Scroll to a ring style and press set alerts...

  • Page 30: Screen Saver, Color Setting, Display Settings

    Scroll to the picture you want and press Select None to turn off wallpaper. To adjust wallpaper image layout: Scroll to Set Layout and press Scroll to Tile, Center or Fit-to-screen, and press screen saver Set a picture as a screen saver image. The screen saver displays when there is no phone activity.

  • Page 31: Backlight, Mymenu, More Customizing

    backlight To select a time period that the backlight remains on, press > Settings > Initial Setup > Backlight. MyMenu Create a custom menu of your favorite phone features and tools. assign an item to MyMenu Press then scroll to a desired menu or submenu item.

  • Page 32

    features keypad volume > Settings > Ring Style > Style Detail > Key Volume reminders Set your phone to play reminder alerts for unread messages, missed calls, or voicemail messages that you receive: > Settings > Ring Style > Style Detail > Reminder set time and date >...

  • Page 33

    features master clear Clear all options except unlock code, security code, and lifetime timer, and clear all user settings and entries. This option erases all user-entered information stored in your phone memory, including phonebook entries and downloaded files. Once you erase the information, it cannot be recovered. It resets all options to their factory settings except for the unlock code, security code, and lifetime timer.

  • Page 34: Calls, Redial A Number, Recent Calls

    calls To make and answer calls, see page 16. redial a number From the home screen, press recently dialed calls. Scroll to the entry you want to call and press recent calls Your phone keeps lists of the calls you recently received and dialed, even if the calls didn’t connect.

  • Page 35: Return A Missed Call, Call Waiting, Quick Dial

    option Show ID / Hide ID Show or hide your phone number when making a call. Send Message Create a new text message with the number in the To field. Add Digits Add digits after the number. Attach Number Attach a number from the phonebook or recent calls lists.

  • Page 36: Notepad, Emergency Calls, Call Times

    To call a quick dial phone number, press and hold the single-digit quick dial number from the home screen. notepad The most recent set of digits that you entered are stored in your phone’s notepad memory. To retrieve a number in the notepad: Find it: s >...

  • Page 37: Headset

    service provider. For billing information, please contact your service provider directly. features set in-call timer > Settings > In Call Setup > In-Call Timer call cost setup > Settings > In Call Setup > Call Cost Setup view call times >...

  • Page 38: More Calling

    more calling features international calls If your phone service includes international dialing, press and hold to insert your local international access code (indicated by +). Then, press the keypad keys to dial the country code and phone number. call forwarding Set up or cancel call forward: >...

  • Page 39: Enter Text, Set Entry Modes

    enter text Some screens allow you to use the keypad to enter text, such as when you compose a message. set entry modes Multiple text entry modes make it easy for you to enter names, numbers, and messages: entry mode Primary Enter text using a method that you set.

  • Page 40

    To change the text entry mode: Press in the text entry screen to change the text entry until the desired mode is displayed. To select or edit a text entry mode Press in any text entry screen, scroll to and select Entry Mode, then scroll to and select the desired entry mode.

  • Page 41: Itap™ Method, Tap Method

    iTAP™ method The iTAP software combines your single key presses into common words, and predicts each word as you enter it. This can be faster than the Tap method. Press right or left to scroll through the possible letter combinations, and highlight the combination you want.

  • Page 42: Numeric Method, Symbol Method, Delete Letters & Words

    Repeat the step above to enter all characters. Tip: Press to insert a space. In a text entry screen you can press entry modes. If Tap or Tap Extended is not available as the Primary or Secondary entry mode, see page 37. numeric method In a text entry screen, press methods until your phone displays the...

  • Page 43: Messages, Send A Message

    messages You can send and receive text (SMS/EMS) and multimedia (MMS) messages as well as access your voicemail from the Messages menu. Each message type allows you to attach different objects. The available options are displayed in the Insert menu. Tip: Press to go to the messages menu.

  • Page 44: Receive A Message, Voicemail, More Messaging

    receive a message When you receive a message, your phone plays an alert, flashes (new message) on the external display, and displays a new message notification on the home screen. Press the Read soft key to read the message immediately, or the Exit soft key to save it in your message inbox for viewing later.

  • Page 45

    features view sent, received and draft messages > Messages > Inbox, Draft, or Outbox erase messages Delete all messages or only messages from one folder: > Messages > Create > Cleanup Messages Select All, Inbox, Browser msgs, Info services, Outbox, or Drafts. view the message memory status >...

  • Page 46: Entertainment, Motoid, Get Music

    entertainment MotoID If you hear a song on the radio, television, or another music source that you want to know the artist or name of, you can use your phone to identify it. Find it: s > Games & Apps > MotoID Put your phone near the source of music, such as a speaker, and press Listen.

  • Page 47: Music Player

    On your phone, press Yes to connect your phone as a storage device. Note: For USB cable connection details, see page Now that you are connected, use USB drag and drop to copy your music to the memory card. USB drag and drop: Use the My Computer window to find Removable Device.

  • Page 48: Music

    Note: Your phone may not play MP3 files that have a bit rate higher than 320 kbps. If you try to download or play one of these files, your phone may display an error message or ask you to delete the file. Tip: Connect a stereo or Bluetooth®...

  • Page 49

    From the Music menu select one of the following: option Shows list of all songs. Playlists Play and manage your playlists. Artists Select artists to show or play their songs. Albums Select an album to show or play its songs. Genres Select a genre of music to show or play its songs.

  • Page 50: Sounds

    option Music Store Open the music store. Setup Change settings, such as, Auto Repeat, Shuffle, and Equalizer. View Free Space Shows the Free, Used, Total and Tracks on your storage device. sounds Find it: s > Multimedia > Sounds From the Sounds menu press following: option Send...

  • Page 51: Fm Radio

    • To edit an existing playlist, scroll to the playlist and press > Edit • To play a playlist, scroll to the playlist and press Play. sounds playlist options option Add a playlist. Manage Delete a playlist. Edit Edit an existing playlist. Reorder Change the order of your songs.

  • Page 52

    Press and hold a number key to save that number as the preset. select a radio preset Press Options > Station Presets to view a list of all radio presets. Press up or down to select a preset. Tip: If you know the number assigned to the preset station, press the keypad number to select it.

  • Page 53: Camera

    share a radio station Share your favorite radio stations with friends: Find it: s > Multimedia > FM Radio > Options > Send Station Info Use the message screen to send the station frequency. Your friend can access the station with a single click.

  • Page 54

    photo features Before you capture your photo, you can press open the camera menu: options Go to Pictures Switch to the Pictures menu. Auto-Timed Capture Set to auto-timer. Auto-Save Automatically save your photos to the Pictures menu. Picture Setup Set the Lighting Conditions, Special Effect, Exposure, Resolution, Shutter Tone, Image Quality or Flicker settings.

  • Page 55: Video Camera

    video camera Find it: s > Multimedia > Video Camera Your camera lens is on the front of your phone (see page 2). To get the clearest video clips, wipe the lens clean with a soft dry cloth before you use the camcorder.

  • Page 56: Webaccess

    History Access a list of recently viewed Web sites. General Settings Clear history, reset cache, clear cookies or enable progressive downloads. open a Web page Press > WebAccess > Go to URL and enter the Web address, such as

  • Page 57: Fun & Games

    If necessary, select Options > Go to URL. Press Options > Select. manage bookmarks To see your bookmarks press > Web Shortcuts. To manage your bookmarks press open the bookmarks menu: options New entry Add a bookmark. Edit Edit a bookmark. Delete Delete a bookmark.

  • Page 58: Personal Organizer

    tools contacts features create entry > Phonebook > > New edit entry > Phonebook Scroll to the entry and press entry. Scroll up or down and press Press Done to save your changes. delete entry > Phonebook Scroll to the entry and press tools personal organizer features...

  • Page 59

    features add calendar reminder > Office Tools > Calendar Scroll to the desired day and press to New and press Select. Scroll to Reminder and set the required time to be reminded before the event. event reminder When an event reminder occurs, press it.

  • Page 60: Network

    network features network settings View network information and adjust network settings: > Settings > Network select a band > Settings > Network > Band Selection tools...

  • Page 61: Connections, Bluetooth® Wireless

    connections Bluetooth® wireless Your phone supports Bluetooth wireless connections with audio devices, such as a handsfree headset or music system. Note: The use of wireless phones while driving may cause distraction. Discontinue a call if you can’t concentrate on driving. Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas.

  • Page 62: Receive Files From Another Device

    When your phone is connected, the Bluetooth indicator is highlighted in the status bar and displayed on the top of the phone. Shortcut: When your phone’s Bluetooth power is on, your phone can automatically connect to a handsfree device you have used before. Just turn on the device, or move it near the phone.

  • Page 63

    Place your phone near the device, and send the file from the device. If your phone and the sending device don’t recognize each other, place your phone in discoverable mode so the sending device can locate it: Press > Settings > Bluetooth Link >...

  • Page 64: Cable Connections

    USB data cables and supporting software may connections be sold separately. You can download software and buy a cable from Motorola Phone Tools at If you use a USB cable connection: • Be sure to connect the phone to a high-power...

  • Page 65

    Windows XP™ and Windows Vista™. Other operating systems may not be compatible with your phone. Attach the Motorola Original USB cable to the mini USB port on your phone and to an available USB port on your computer. Note: The battery will start charging.

  • Page 66

    • music files (MP3): music (see page 44). Tip: You can store music on your phone or memory card. You do not have to use the music folder but do not copy files to the main directory. Note: The maximum single picture file size is 600 kB. A file name (including the path) must be less than 255 characters.

  • Page 67: Service & Repairs

    Go to, where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 0800 666 8676 (Argentina), (800-201-442 (Chile), 01-800-700-1504 (Colombia), 01 800 021 0000 (México), 0800-100-4289 (Venezuela), or 0-800-52-470 (Perú).

  • Page 68: Sar Data

    Specific Absorption Rate Data SAR Data This model wireless phone meets the government’s requirements for exposure to radio waves. Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S.

  • Page 69

    The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. 2. The SAR information includes the Motorola testing protocol, assessment procedure, and measurement uncertainty range for this product.

  • Page 70

    The limit incorporates a substantial margin for safety to give additional protection for the public and to account for any variations in measurements. Additional related information includes the Motorola testing protocol, assessment procedure, and measurement uncertainty range for this product.

  • Page 71: Hearing Aids

    Hearing Aid Compatibility with Mobile Phones Some Motorola phones are measured for compatibility with Hearing Aids hearing aids. If the box for your particular model has “Rated for Hearing Aids” printed on it, the following explanation applies. When some mobile phones are used near some hearing devices (hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise.

  • Page 72: Eu Conformance

    European Union Directives Conformance Statement Hereby, Motorola declares that this product is in EU Conformance compliance with: • The essential requirements and other relevant provisions of Directive 1999/5/EC • All other relevant EU Directives 0168 The above gives an example of a typical Product Approval Number.

  • Page 73: Oss Information

    OPEN SOURCE SOFTWARE INFORMATION This Motorola mobile device may contain portions of UCL RTP OSS Information STACK open source software package. Copyright (c) 1998-2000 University College London All rights reserved. Redistribution and use in source and binary forms, with or without...

  • Page 74

    and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

  • Page 75

    Important Safety and Legal Information...

  • Page 76: Safety Information

    Your Motorola mobile device is designed to comply with local regulatory requirements in your country concerning exposure of human beings to RF energy.

  • Page 77: Driving Precautions, Implantable Medical Devices, Operational Warnings, Potentially Explosive Atmospheres

    Follow Instructions to Avoid Interference Problems Turn off your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight.

  • Page 78: Symbol Key, Glass Parts

    Symbol Key Your battery, charger, or mobile device may contain symbols, defined as follows: Symbol Definition Important safety information follows. 032374o Do not dispose of your battery or mobile device in a 032376o fire. Your battery or mobile device may require recycling 032375o in accordance with local laws.

  • Page 79: Repetitive Motion, Caution About High Volume Usage

    For more information about hearing, see our Web site at (in English only). Repetitive Motion When you repetitively perform actions such as pressing keys or...

  • Page 80: Fcc Notice

    FCC ID in the format FCC-ID:xxxxxx on the product label. Motorola has not approved any changes or modifications to this device by the user. Any changes or modifications could void the user’s authority to operate the equipment. See 47 CFR Sec. 15.21.

  • Page 81: Warranty (except Mexico)

    The term of 1 year begins when the “Product” is purchased. Conditions 1 For warranty service, return the “Product” and this warranty to the place of purchase or to any Motorola authorized service center. If additional information is needed, please contact any of our service centers: Motorola de México, S.A.

  • Page 82

    “Product”, in accordance with the conditions established in this warranty, is returned to a Motorola service center or to a Motorola authorized service center. All the accessories, batteries, parts, small boards or equipment of the cellular...

  • Page 83

    The batteries are charged by a charger that has not been approved by MOTOROLA. b If any of the battery seals are broken or tampered with. c If the batteries were used or installed in non-MOTOROLA equipment. “Product”: Brand: Motorola Model:...

  • Page 84: Warranty (mexico)

    (a) cellular telephones, (b) radar sets, (c) two-way radios, and (d) wireless telephones. Motorola de Mexico S.A., at its option, will at no charge repair, replace, or refund the purchase price of any “Product” that does not conform to this warranty. Motorola may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts.

  • Page 85

    3 When the “Product” has been altered or repaired by someone other than Motorola, or its authorized service centers. If repairs are not covered by this warranty, Motorola, at the request of the purchaser, will provide information regarding availability, prices, and other conditions for the repair of the “Product”.

  • Page 86: Who Information

    Present scientific information does not indicate the need for any WHO Information special precautions for the use of mobile phones. If you are WHO Information Note: In other countries, consult the laws and local regulations under the warranty and its local Motorola office.

  • Page 87: Recycling Information

    Caring for the Environment by Recycling This symbol on a Motorola product means the product Recycling Information should not be disposed of with household waste.

  • Page 88: Privacy And Data Security

    Privacy and Data Security Motorola understands that privacy and data security are important Privacy and Data Security to everyone. Because some features of your mobile device may affect your privacy or data security, please follow these recommendations to enhance protection of your information: •...

  • Page 89: Smart Practices While Driving, Driving Safety

    If you choose to use your mobile device while driving, remember the following tips: • Get to know your Motorola mobile device and its features such as speed dial and redial. If available, these features help you to place your call without taking your attention off the road.

  • Page 90

    • Use your mobile device to call for help. Dial 911 or other local emergency number in the case of fire, traffic accident, or medical emergencies.* • Use your mobile device to help others in emergencies. If you see an auto accident, crime in progress, or other serious emergency where lives are in danger, call 911 or other local emergency number, as you would want others to do for you.*...

  • Page 91

    index add calendar event 56 add calendar reminder 57 adjust volume 17 alarm set 57 alerts 27 analog clock 30 answer automatic 35 call 16 options 27 attach a number 33 backlight 28, 29 band selection 58 battery 12 charge 15 install 14 level indicator 20 remove 15...

  • Page 92

    recent 32 restrict 36 stored number 17 times 34 view times 35 waiting 33 camera lens 2 capitalize text 38 change ring alert 17 volume 35 change phone code 23 charge battery 15 codes 22, 23 color setting 28 contacts 33, 56 create entry 56 delete entry 56 edit entry 56...

  • Page 93

    cost 35 timer 35 incoming calls indicator 21 indicators battery charging 21 battery level 20 Bluetooth 20 incoming calls 21 message 20 new message 21 roaming 19 signal strength 19 sound & vibrate on 20 sounds loud 20 sounds off (silent) 20 sounds soft 20 status 19 text entry mode 38...

  • Page 94

    send 41 set entry mode 37 symbol entry 40 tap text entry 39 text capitilization 38 text entry 37 text entry mode indicators 38 text template 42 view sent message 43 messages key 2 microphone 2 Missed Calls message 33 MMS 42 MotoID 44 music 46, 55...

  • Page 95

    recent calls 32 record a video 53 record radio clips 50 redial 32 reminder 30, 57 remove battery 15 restrict calls 36 return a call 33 ring alert 17 style 27 volume 29 roaming indicator 19 screen saver 28 secondary text entry mode 37 security codes 22 select network band 58 send...

  • Page 96

    entry 37 entry mode indicators 38 layout 30 set mode 37 time 30 tips & tricks 25 touch-sensitive keys 2 turn phone on/off 16 unlock code 22, 23 phone 23 cables 62 drag and drop 45 vibrate on indicator 20 video 53, 55 video camera 53 index...

  • Page 98

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