Troubleshooting; Sound - Sony HT-XT100 Operating Instructions Manual

Troubleshooting

If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
General
The power does not turn on.
 Check that the AC power cord
(mains lead) is connected securely.
The system does not work normally.
 Disconnect the AC power cord
(mains lead) from the wall outlet
(mains), then reconnect after
several minutes.
The system is turned off automatically.
 The auto standby function is
working. Set [ASTBY] in [SYSTM] to
[OFF] (page 12).

Sound

No TV sound is output from the system.
 Repeatedly press the INPUT button
on the remote control to display
[HDMI] (when the TV is connected to
the HDMI OUT jack) or [OPT] (when
the TV is connected to the OPTICAL
IN jack) on the display.
 Check the connection of the HDMI
cable, optical digital cable, or audio
cable that is connected to the
system and the TV (refer to the
supplied Startup Guide).
 Check the sound output of the TV.
Refer to the operating instructions
of the TV for the TV settings.
 Increase the volume on the TV or
cancel muting.
16
GB
 When a TV compatible with the
Audio Return Channel (ARC)
technology is connected with an
HDMI cable, make sure the cable is
connected to the HDMI input (ARC)
terminal of the TV (refer to the
supplied Startup Guide).
 If the TV is not compatible with the
Audio Return Channel (ARC)
technology, connect the optical
digital cable. TV sound is not output
via an HDMI connection (refer to the
supplied Startup Guide).
 If no sound is output from an optical
digital output jack or the TV does
not have an optical digital output
jack, connect the cable box or
satellite box directly to the OPTICAL
IN jack of the system.
The sound is output from both the
system and the TV.
 Turn off the sound of the TV.
The TV sound from this system lags
behind the image.
 When you are watching movies, you
may hear the sound with a slight
delay from the image.
No sound or only a very low-level
sound of the device connected to this
system is heard from this system.

 Press the
(volume) + button on
the remote control and check the
volume level (page 22).

 Press the
(muting) or

(volume) + button on the remote
control to cancel the muting
function (page 22).
 Make sure the input source is
selected correctly. You should try
other input sources by pressing the
INPUT button on the remote control
several times (page 7).
 Check that all the cables and cords
of the system and the connected
device are firmly inserted.