... . . ThinkPad OneLink Dock ... Accessing Lenovo programs ..An introduction to Lenovo programs ..
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Lenovo Support Web site..Networking problems ..Calling Lenovo ... . . Problems with the keyboard and other pointing Purchasing additional services .
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Japan notice for ac power cord ..Appendix D. ENERGY STAR model Lenovo product service information for information ... . . Taiwan ....
The information in this document does not alter the terms of your purchase agreement ® or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.
Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.
Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer cool before opening the cover.
Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.
• Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...
50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
“Specifications” on page 11 • “Operating environment” on page 11 • “Lenovo programs” on page 12 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer.
Trackpad Multi-touch screen ® Windows button TrackPoint pointing stick TrackPoint buttons (available on some models) Microphones The microphones capture sound and voice when used with a program capable of handling audio. Camera Use the camera to take pictures or hold a video conference. For more information, see “Using the camera” on page 51.
Note: Use Lenovo programs for advanced power settings. • For Windows 7: Use the Power Manager program. • For Windows 8.1 and Windows 10: Use the Lenovo Settings program. For more information, see “Lenovo programs” on page 12. Chapter 1...
Left-side view Note: Depending on the model, your computer might look different from the following illustration. Figure 3. Left-side view ac power connector Lenovo OneLink connector Audio connector Always On USB connector (USB 2.0 connector) Media-card slot User Guide...
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• For Windows 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 8.1 and Windows 10: Start the Lenovo Settings program, click Power, and then follow the instructions on the screen.
Bottom view Note: Depending on the model, your computer might look different from the following illustration. Figure 4. Bottom view Emergency-reset hole Speakers Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter and insert a needle or a straightened paper clip into the emergency-reset hole to reset the computer.
Notes: • To ensure proper airflow, do not place any obstacles in front of the fan louvers. • The fan louvers of your computer might get too hot when the computer is running heavy tasks. When you are using or carrying the computer, take care to avoid direct contact to the fan louvers. Status indicators Your computer has several status indicators that show the status of your computer.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following figure shows the location of the machine type and model of your computer.
Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems...
Features This topic provides information about the computer features. Notebook computer color Black or silver Processor To view the microprocessor information of your computer, do the following: • For Windows 7: Open the Start menu, right-click Computer, and then click Properties. •...
3. If you still do not find the program on the Apps screen, search for the program in the search box. Some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, go to Lenovo PC Experience ➙...
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Lenovo PC Experience The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs, such as Active Protection System (Windows 7, Windows 8.1, and and Lenovo Solution Center.
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(Windows 7 and Windows 10) Message Center Plus The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo, such as alerts on system updates (Windows 7) and alerts on conditions that require your attention.
“Using a flash media card” on page 51 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
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• To download the user guide in another language, go to: http://www.lenovo.com/support. Then follow the instructions on the screen. How to turn off my computer? • For Windows 7: Open the Start menu, and then click Shut down. • For Windows 8.1: Do one of the following: –...
1. On the desktop, move your pointer to the taskbar at the bottom of the screen and right-click or tap on the windows notification area. 2. Click or tap Properties. The Taskbar and Navigation properties window is displayed. 3. On the Navigation tab, locate the Start screen section, and then do one of the following: –...
Using the special buttons This topic provides instructions on how to use the special buttons. The computer is equipped with special buttons as shown in the following illustration. You can control some functions of your computer through the special buttons, without the use of the keyboard. Power button: Press the power button to turn on the computer.
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Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.
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The following table introduces touch gestures on the Windows 8.1 operating system. Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Move the pointer to the bottom-right or top-right corner of your screen. Function: Display the charms that contain system commands, such as Start, Settings, Search, Share, and Devices.
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The following table introduces some touch gestures on the Windows 10 operating system. Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon on the taskbar. Function: Open the action center to see your notifications and quick actions. Touch: Swipe in from the left edge.
• If your computer does not come with a ThinkPad Active Pen, your computer does not support the use of the pen. • To purchase the ThinkPad Active Pen, go to the Lenovo Support Web site: http://www.lenovo.com/accessories Using the ThinkPad Active Pen The ThinkPad Active Capacitive Pen is battery-powered and used with one AAAA alkaline battery.
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You can perform the following operations with the ThinkPad Active Capacitive Pen: • To click or make a selection, tap the display once with the pen. • To double-click, tap twice without pausing. • To right-click, tap the tip on the display and hold the pen for one second, or press the click button and tap the tip on the display.
Operating modes This section provides information about the operating modes of your computer. Your computer provides the notebook mode, stand mode, tablet mode, and tent mode that enable you to work more conveniently in your working environment. This section contains the following topics: User Guide...
• “Enabling the operating modes” on page 25 • “Rotating the computer display” on page 25 • “Notebook mode” on page 26 • “Stand mode” on page 27 • “Tablet mode” on page 28 • “Tent mode” on page 30 Enabling the operating modes To provide your computer the flexibility of being used in various operating modes, enable the operating modes first.
Display angle for each operating mode The angle between the front of the computer display and the keyboard is different in each operating mode. The following table lists the angle range for each operating mode. Table 1. Display angle for each operating mode Notebook mode Tablet mode Tent mode...
In the notebook mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically enabled. By default, the autorotate feature is enabled. To avoid undesired screen rotation, press the screen-rotation-lock button to disable the autorotate feature. For instructions on how to use the button, refer to “Using the tablet buttons”...
1. Slowly rotate the display clockwise until the back of the display is facing the base cover. 2. Position your computer as shown. Your computer is now in the stand mode. In the stand mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically disabled.
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Attention: Do not rotate the computer display with too much force, otherwise the computer display or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of the computer display. If your computer is in the stand mode, do the following to turn the computer from the stand mode into the tablet mode: Note: Depending on the model, your computer might look different from the illustrations in this topic.
In the tablet mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically disabled. However, you can control some functions of your computer through the special buttons and the multi-touch screen, without the use of the keyboard and the touch pad. For more information, refer to “Using the tablet buttons”...
If your computer is in the tablet mode, do the following to turn the computer from the tablet mode into the tent mode: Note: Depending on the model, your computer might look different from the illustrations in this topic. 1. Slowly rotate your computer display anticlockwise to any angle within a range of 190 degrees to 359 degrees.
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• In the notebook mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically enabled. In the stand mode, tablet mode, and tent mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically disabled. The following illustration shows the location of the keyboard.
Customizing the keyboard You can customize the keyboard to achieve the extended functions of the keyboard. To customize the keyboard, do the following: 1. Go to Control Panel. 2. Click Hardware and Sound ➙ Device Manager ➙ Keyboards ➙ Standard PS/2 keyboard and then follow the instructions on the screen.
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The keyboard has several special keys, which consist of the Fn key and the function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1. Go to Control Panel, then change the view of Control Panel from Category to Large icons or Small icons. 2.
You can temporarily change the computer display brightness by pressing the two keys. To change the default brightness level, right-click the battery-status icon in the Windows notification area. Then click Adjust screen brightness and make changes as desired. • : Manages external displays. Note: You also can press Windows+P to switch between the computer display and an external monitor.
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• “ThinkPad pointing device with TrackPoint buttons” on page 36 • “ThinkPad pointing device without TrackPoint buttons” on page 39 ThinkPad pointing device with TrackPoint buttons This type of ThinkPad pointing device consists of the following components: TrackPoint pointing device Trackpad User Guide...
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By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 42. TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
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The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...
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ThinkPad pointing device without TrackPoint buttons This type of ThinkPad pointing device consists of the following components: Pointing stick Trackpad Depending on your preference, you can use the pointing device in one of the following modes: • TrackPoint mode • Trackpad mode •...
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Point Use the pointing stick to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.
Point Use the pointing stick to move the pointer. To use the pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.
The following section introduces some touch gestures on the Windows 8.1 operating system. Swipe from the top edge Swipe from the top to the bottom From the Start screen or the edge current app, swipe in from Swipe from the top to the bottom the top edge of the trackpad edge of the trackpad with one with one finger to display the...
Power management When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries.
Note: If your computer enters sleep or hibernation mode when the battery is low, but the alarm message has not yet been displayed, the message will be displayed when the computer resumes. To resume normal operation, when the message is displayed, click OK. Using the ac power The power to run your computer can come either from the battery or from ac power.
Maximizing the battery life To maximize the life of the battery, do the following: • Use the battery until the charge is completely depleted. • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area.
4. From the left pane, select the task folder for which you want to enable the wake-up function. The scheduled tasks are displayed. 5. Click a scheduled task, and then click the Conditions tab. 6. Under Power, select the check box for Wake the computer to run this task. To put the computer into hibernation mode, do the following: –...
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Your computer comes with a wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status. This enables you to stay connected to your network while you are at the office, in a meeting room, or at home, with no need for a wired connection. To establish a wireless-LAN connection, do the following: 1.
• Power to the wireless radio is on. No signal. • Power to the wireless radio is on. The signal strength of the wireless connection is excellent. • Power to the wireless radio is on. The signal strength of the wireless connection is marginal. •...
• Connecting a wired display Note: When you connect an external monitor, a video interface cable with a ferrite core is required. 1. Connect the external display to an appropriate video connector on your computer. 2. Connect the external display to an electrical outlet. 3.
® Note: If you show DOS or programs using DirectDraw or Direct3D in full-screen mode, only the main display shows the video output. Changing display settings You can change the settings for both the computer display and the external display. For example, you can define which one is the main display and which one is the secondary display.
– Configure the camera settings directly from the program that is using the camera. For details, see the help information system of the program. – Click Lenovo Settings from the Start screen. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.
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Attention: While transferring data to or from a flash media card, such as an SD card, do not put your computer into sleep or hibernation mode before the data transfer completes; otherwise, your data could become damaged. Installing a flash media card Attention: •...
Options include storage devices, network cards, port replicators, batteries, power adapters, printers, scanners, keyboards, mice, and more. You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.
HDMI connector: Used to connect a digital audio device or video monitor that is compatible with HDMI. Power connector: Used to connect the ac power adapter. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad OneLink Pro Dock Depending on the model, your computer might support the ThinkPad OneLink Pro Dock (hereafter referred to as the dock).
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Front view Security-lock slot: To protect your dock from theft, you can purchase a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your dock to a desk, table, or other non-permanent fixture. USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0.
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DisplayPort connector. Power connector: Used to connect the ac power adapter. DVI connector: Used to connect a monitor that supports Digital Visual Interface (DVI) connection. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. User Guide...
The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to our accessibility information which outlines our efforts in this area. See “Accessibility information”...
Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways to help these users get the most out of their computer experience.
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Keyboard shortcut Function Windows logo key + U Open Ease of Access Center Right Shift for eight seconds Turn on or turn off Filter Keys Shift five times Turn on or turn off Sticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys...
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Using only your voice, you can start programs, open menus, click objects on the screen, dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with only your voice. To use Speech Recognition, do the following: 1.
1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
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• External storage device • HDMI cable If you are traveling to another country, you might need to consider an ac power adapter for the country to which you are traveling. To purchase travel accessories, go to http://www.lenovo.com/accessories. User Guide...
Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
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assigns a user password for each computer in the network. The user can then change the user password as desired, but the administrator still can get access by using the master password. When a master hard disk password is set, only the administrator can remove the user hard disk password. Setting a hard disk password Before you start, print these instructions.
• Record your password and store it in a safe place. If you forget the user hard disk password, or both user and master hard disk passwords, Lenovo cannot reset your passwords or recover data from the hard disk drive or hybrid drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive or hybrid drive replaced.
• Before you dispose of, sell, or hand over your computer, be sure to delete data stored on it. For more information, refer to “Notice on deleting data from your storage drive” on page 69. Note: The hard disk drive or hybrid drive built into your computer can be protected by UEFI BIOS. Using Windows BitLocker Drive Encryption To help protect your computer against unauthorized access, be sure to use drive encryption software, such as Windows BitLocker Drive Encryption.
• Delete the data. • Format the storage drive, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows.
For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. For disposing of data on the hard disk drive or hybrid drive, Lenovo provides the Secure Data Disposal™ tool. Go to http://www.lenovo.com/support to download these tools.
9. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.
USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers that you need, and follow the instructions on the screen.
• Press the F5 key to change to a lower value. Note: Default values are in boldface. 4. To change other configurations, press the Esc key to exit the submenu and return to the parent menu. 5. When you complete the configuration, press the F10 key to save and exit. You also can select the Restart tab in the ThinkPad Setup menu, and restart your computer with one of the provided options.
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Table 3. Config menu items (continued) Menu item Submenu item Selection Comments If you select Enabled, your computer can charge external devices in low-power states. If you select Disabled, your computer cannot charge external devices in low-power states. • Disabled Note: This item is available only Always On USB Charge in Battery Mode...
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Table 3. Config menu items (continued) Menu item Submenu item Selection Comments Keyboard/Mouse Fn and Ctrl Key swap • Disabled Enable exchanges of Fn and Ctrl key action at the bottom-left of • Enabled the keyboard. Disabled: Fn key and Ctrl key behavior is as printed on the keyboard.
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Table 3. Config menu items (continued) Menu item Submenu item Selection Comments option if the monitor being used • 10 seconds does not display the boot screen. ® Power Intel(R) SpeedStep • Disabled Enable or disable the Intel technology SpeedStep technology. •...
Table 3. Config menu items (continued) Menu item Submenu item Selection Comments Beep and Alarm Password Beep • Disabled Enable this option to have a beep sound when the system • Enabled is waiting for a power-on, hard disk, or supervisor password. Different beeps will be sounded when the entered password matches or does not match the...
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Table 4. Security menu items (continued) Menu item Submenu item Selection Comments the computer goes ahead and loads the operating system. To prevent unauthorized access, you can set the user authentication on the operating system. Password at Restart • Disabled If you select and enable Password at restart, a password prompt will •...
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Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Security Chip Security Chip Selection • Discrete TPM If you select Discrete TPM, you can use a discrete TPM chip with • Intel PTT TPM 1.2 mode. If you select Intel PTT, you can use Intel Platform Trusted technology (PTT) with TPM 2.0 mode.
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Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Note: This item is available when Security Chip is set as Active. Intel(R) TXT Feature • Disabled Enable or disable the Intel Trusted Execution Technology (TXT) feature. • Enabled Intel TXT is a hardware-based security technology that establishes a root of trust to protect information...
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Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Note: This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled. This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled.
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Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Internal Device Access Bottom Cover Tamper • Disabled Enable or disable the tamper Detection detection. If tamper is detected, • Enabled Supervisor Password is required to boot the system. Bottom Cover Tamper Detection will not take effect unless Supervisor Password is enabled.
Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Boot mode will be set to custom mode. Restore Factory Keys This option is used to restore all keys and certificates in Secure Boot databases to factory defaults. Any customized Secure Boot settings will be erased, and the default platform key will be re-established...
Table 5. Startup menu items (continued) Menu item Selection Comments • Legacy Only: The system boots from • Legacy First any operating system other than the • UEFI First UEFI enabled one. CSM Support Note: If you select UEFI Only, the system cannot boot from the bootable •...
Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for the network administrators.
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Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.7.1. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board.
• Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.
This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.
scheduled updates to search by severity (critical updates, critical and recommended updates, or all updates) so the list you choose from contains only those update types that are of interest to you. For more information about how to use the System Update program, refer to the help information system of the program.
Taking care in setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace the system board or the storage drive. Registering your computer •...
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Cleaning your computer display To clean the computer display, do the following: 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside.
For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running the Lenovo Solution Center program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.
If the computer starts with ac power but does not start when ac power is disconnected while the battery is attached, call the Customer Support Center for support. Go to http://www.lenovo.com/support/phone for the latest list of support phone numbers for your country or region.
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• Message: 0189: Invalid RFID configuration information area. Solution: The EEPROM checksum is not correct (block # 4 and 5). Reset the block # 0 and 1, for example the box Serial Number, and/or block # 4 and 5, for example the UUID. •...
2. Verify that the latest UEFI BIOS for your model has been installed. 3. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 4. Run the Lenovo Solution Center program. Networking problems The following are the most common networking problems: Ethernet problems •...
1. Open Control Panel and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. If the exclamation mark ! is displayed next to the adapter name under Network adapters, you might not be using the correct driver or the driver might have been disabled.
For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. Bluetooth problems Note: Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for the device to which you want to connect.
1. Open Control Panel. Change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Select the Hardware tab. In the Device Properties pane, ensure that you see this message: Device Status: This device is working properly. If keys on the keyboard still do not work, have the computer serviced.
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4. Click the Color Management tab, and then click the Color Management button. In the displayed Color Management window, click the Advanced tab and ensure that the settings in the Windows Color System Defaults area are set as desired. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. If you still see only the pointer on the screen, do the following: – If you have used the partition software, examine the partition on the hard disk drive or hybrid drive by using the software, and recover the partition if required. –...
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7. Select the correct screen refresh rate. • Problem: Wrong characters are displayed on the screen. Solution: Did you follow the correct procedure when installing the operating system or application program? If you did, have the external monitor serviced. • Problem: The Extend desktop function does not work. Solution: Enable the Extend desktop function by doing the following: 1.
Audio problems • Problem: Wave or MIDI sound does not play correctly. Solution: Ensure that the built-in audio device is configured correctly. 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged built-in battery. If the built-in battery cannot be fully charged in 24 hours, call Lenovo Customer Service Center to have it serviced.
If your computer does not run on battery power, do the following: 1. If the battery runs out of power, attach ac power adapter to recharge the battery. 2. If the battery is charged but the computer does not run, call Lenovo Customer Service Center to have it serviced.
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Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode.
• Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes a small amount of power. This is not a defect. For details, refer to “Power-saving modes” on page 45. Problems with drives and other storage devices This section includes hard disk drive or hybrid drive problems and solid-state drive problems.
If the application still does not run correctly, contact your place of purchase or a service representative for help. Problems with ports and connectors The following are the most common problems with ports and connectors. A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window.
• “Recovery overview for the Windows 8.1 operating system” on page 116 • “Recovery overview for the Windows 10 operating system” on page 118 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...
To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
This section provides instructions on how to perform a backup operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Using a rescue medium This section provides instructions on how to use the rescue medium you have created. • If you have created a rescue medium using a disc, use the following instructions to use the rescue medium: 1. Turn off your computer. 2.
Attention: If you need updated device drivers, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are up-to-date” on page 90. Solving recovery problems...
To refresh your computer, do the following: 1. Move your pointer to the top-right or bottom-right corner of the screen to bring up the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2. In the Refresh your PC without affecting your files section, click Get started. 3.
Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep. To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
Note: The graphical user interface (GUI) items of the operating system might change without notice. 1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Update & security ➙ Recovery. 2.
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Using the recovery USB drive If you cannot start your computer, refer to the corresponding information in the topic “Troubleshooting” on page 95 to try to solve the problem by yourself. If you still cannot start your computer, use the recovery USB drive to recover your computer.
Replacing the base cover assembly Before you start, print these instructions. Read the important safety information first. See “Important safety information” on page vi. To replace the base cover assembly, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 121. 2.
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5. Pry up the latches and then remove the base cover assembly. 6. Install the new base cover assembly in place. Chapter 10 Replacing devices...
7. Tighten the screws to secure the base cover assembly. 8. Resinstall the rest of the screw and the screw caps 9. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the memory module Before you start, print these instructions. Read the important safety information first. See “Important safety information”...
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Note: The operating speed of the memory module has dependency on the system configuration. In some conditions, the memory module in your computer might not be able to operate at the maximum speed. Attention: Before you start installing a memory module, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.
Replacing the internal storage drive Before you start, print these instructions. Read the important safety information first. See “Important safety information” on page vi. Attention: The internal storage drive (hard disk drive, solid-state drive, or hybrid drive) is sensitive. Incorrect handling can cause damage and permanent loss of data.
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5. Take the drive tab and lift the drive. Then take the drive out of the drive bay. 6. Disconnect the drive cable from the storage drive. 7. Reconnect the drive cable to the new storage drive. Chapter 10 Replacing devices...
8. Place the new drive into the drive bay. 9. Attach the connector. 10. Reinstall the base cover assembly. 11. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the button I/O card Before you start, print these instructions.
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4. Detach the connector. 5. Remove the button I/O card vertically. 6. Insert the new button I/O card. Chapter 10 Replacing devices...
If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
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4. Detach the connector , and then remove the coin-cell battery 5. Install the new coin-cell battery , and then attach the connector 6. Reinstall the base cover assembly. 7. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Chapter 10 Replacing devices...
Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
• Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/UserManuals Certification related information The following table contains information of the product name, compliance ID, and machine types.
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. User Guide...
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
For proper collection and treatment, go to: http://www.lenovo.com/recycling Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China Appendix B.
(RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).
China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). User Guide...
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Appendix C. Restriction of Hazardous Substances Directive (RoHS)
Windows help information on your computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while your computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
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6. Clear the Allow this device to wake the computer check box. 7. Click OK. User Guide...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Yoga Intel, Intel SpeedStep, and Intel vPro are trademarks of Intel Corporation in the U. S. and/or other countries.