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TAG GD3030 User Manual

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TAG Global Systems
TAG GD3030
User Manual

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Summary of Contents for TAG GD3030

  • Page 1 TAG Global Systems TAG GD3030 User Manual...
  • Page 2 ©2015 TAG Global Systems Corporation. All rights reserved. TRADEMARKS TAG Global Systems logo is a trademark of TAG Global Systems, LLC, registered in the United States Patent and Trademark Office and in other countries. Microsoft and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    Cleaning and Servicing Regulatory and Certification Lithium Battery Safety Statement CHAPTER 1. INTRODUCTION About This Guide Unpacking the Device Technical Specifications TAG GD3030 Configuration Options Parts List Identifying the Device LED Status Identifying the Digitizer Dimensions Touch Screen Features CHAPTER 2.
  • Page 4 Installation an Operating System BIOS Passwords EC and BIOS CHAPTER 5. USING THE DASHON UTILITY Overview CHAPTER 6. TROUBLESHOOTING Troubleshoot the Wi-Fi Connection Troubleshoot Operating the Computer Call Product Support CHAPTER 7. MAINTENANCE Cleaning the Device Returning the Device Contacting TAG Global Systems...

  • Page 5: About This Manual

    About This Manual The TAG GD3030 User’s Manual provides instruction for qualified personnel to follow when setting up a new TAG GD3030 device. This document is intended for use by qualified personnel to compliment the training and expertise, not to replace it.

  • Page 6: Basic Safety Guidelines

    The TAG GD3030 is designed and manufactured according to strict controls and following the stated safety regulations. The following list identifies incorrect operating uses of the TAG GD3030. Incorrect use of the TAG GD3030 can lead to hardware damage, safety issues and possible risk to personnel health: ■...

  • Page 7: Safety

    ■ All TAG Global Systems warranties are void. Environmental Hazards Do not use the TAG GD3030 in locations near/with flammable gases or vapor. The use of electrical equipment in explosive environments can be dangerous. ■ Turn off the device when near a gas station, fuel depot, chemical plant or a place where blasting operations take place.

  • Page 8: Radio Transmissions

    Radio Frequency Limited Locations Considering the radio frequency limitation in hospitals and aircraft, the TAG GD3030 can only be installed with permission. Industrial computers may affect the function of implanted medical devices such as pacemakers and may cause malfunction.

  • Page 9: Lithium Battery Safety Statement

    WLAN in the band 5.15 to 5.35 GHz. This device complies with the IEC 60950-1:2005+A1. Lithium Battery Safety Statement Lithium battery inside. Danger of explosion if battery is incorrectly replaced. Replace only with same or equivalent type recommended by battery manufacturer TAG GD3030 Page 5 of 51...

  • Page 10: Chapter 1. Introduction

    The TAG GD3030 is a rugged device equipped with 802.11, Bluetooth and GNSS for wireless data communications. The TAG GD3030 is a rugged 10.1” tablet computer capable of 1920 x 1200 resolution. The TAG GD3030 supports the following operating systems: ■...
  • Page 11 BIOS On/Off for I/Os Data Collection ■ Front: 2.0 Mega-Pixels camera Camera ■ Rear: 5.0 Mega-Pixels camera with LED auxiliary light and Auto-focus GNSS Optional Barcode Reader Optional Magnetic Stripe Reader Optional Smart Card Reader Optional TAG GD3030 Page 7 of 51...

  • Page 12: Tag Gd3030 Configuration Options

    -20°C (-4°F) to 60°C (140°F) Range Storage Temperature -30°C (-22°F) to 70°C (158°F) Range Humidity 5-95% without condensation TAG GD3030 Configuration Options The following options are available for the TAG GD3030: ■ NFC module ■ Barcode reader ■ Smart card reader ■...

  • Page 13: Parts List

    Parts List The TAG GD3030 is shipped with the following items. All other accessories are sold and ordered separately. For help, contact your local TAG Global Systems sales representative. See “Contacting TAG Global Systems” on page 52. TAG GD3030 Power Adapter...

  • Page 14: Identifying The Device

    See “Side View” on page 13 for further information. Easy to grip rubber bumpers enable the rugged tablet to withstand Rubber bumpers shocks and drop for use in demanding environments. Bottom view See “Bottom View” on page 12 for further information. TAG GD3030 Page 10 of 51...
  • Page 15 Windows® 8 home key. Volume + Volume increase. Volume - Volume decrease. Power key Turns the TAG 3030 on or off. Power LED The power LED lights when the device is on. F2 key Programmable function key. F1 key Programmable function key.

  • Page 16: Led Status

    Table 5. Bottom View Item Description Docking connector 12 pin connector for docking onto a station. Kensington lock Lock the TAG GD3030 to a stationary object for security. Pass-through Dual pass-through for WLAN, GNSS and WWAN. TAG GD3030 Page 12 of 51...

  • Page 17: Side View

    Connect USB devices to the TAG GD3030. Audio jack Connect a 3.5 mm jack for a headphone or external speakers. Ethernet Connect the TAG GD3030 to an Ethernet (RJ-45) cable. DC-IN jack Insert power connector to charge battery. RS-232 Connect the TAG GD3030 to a serial device.

  • Page 18: Identifying The Digitizer

    Place digitizer here. Identifying the Digitizer You can use the digitizer to control your TAG GD3030 as with a mouse or keyboard. The digitizer is not waterproof. Take care not to soak it or dip it in water. Click Button Figure 6.

  • Page 19: Dimensions

    Dimensions The following image lists the device dimensions without add-ons (mm/inches). 280 / 11 Figure 7. Front View Dimensions 23 / 0.9 Figure 8. Side View Dimensions TAG GD3030 Page 15 of 51...

  • Page 20: Touch Screen Features

    A digitizer replacement kit is available. To prevent damage or malfunction, always dry the touch screen when wet. TAG GD3030 Page 16 of 51...

  • Page 21: Chapter 2. Getting Started

    Chapter 2. Getting Started This section provides an outline of the steps necessary to setup a new TAG GD3030. A detailed guide follows the listed items, see as follows. For additional technical assistance, contact your TAG Global Systems representative. See “Contacting TAG Global Systems”...

  • Page 22: Powering The Device On And Off

    Powering the Device On and Off Powering On the Device Only power on the TAG GD3030 after connecting all of the peripherals and cabling. 1. Press and hold the power button until the screen lights. The device runs through the start up sequence and powers up.

  • Page 23: Installing The Micro Sim Card

    Check with your network or cellular service provider for availability and cost rates. 1. Power off the TAG GD3030. See “Powering Off the Device” on page 19. 2. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.

  • Page 24: Removing The Micro Sim Card

    7. Close the left I/O compartment cover. See “Closing the I/O Compartment Cover” on page 26. Removing the Micro SIM Card 1. Power off the TAG GD3030. See “Powering Off the Device” on page 19. 2. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.

  • Page 25: Installing The Microsd Card

    1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25. 2. Locate the microSD slot in the left I/O parts. Left View MicroSD Slot Figure 18. Left View. Locating the MicroSD Slot TAG GD3030 Page 21 of 51...

  • Page 26: Removing The Microsd Card

    1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25. 2. Locate the microSD slot in the left I/O parts. Left View MicroSD Slot Figure 20. Left View. Locating the MicroSD Slot TAG GD3030 Page 22 of 51...

  • Page 27: Using The Digitizer

    To make a selection, tap the screen once with the digitizer. To double-click, tap twice without pausing. To do a right-click, tap the screen once and hold the tip of the digitizer on the screen, the right-click icon appears. Press the click button is the same as a right click. TAG GD3030 Page 23 of 51...

  • Page 28: Removing The Protective Film From The Display

    Removing the Protective Film from the Display The front display of the TAG GD3030 is protected during transport by a transparent film. This film should remain on the front display during assembly to avoid damage to the front display surface.

  • Page 29: Chapter 3. Operation

    Figure 23. Side View: Locating the I/O Compartment Cover 3. Unlock the latch. (Only available for the left I/O compartment cover) Figure 24. Unlocking the Latch 4. Pull out the I/O compartment cover. Figure 25. Opening the I/O Compartment Cover TAG GD3030 Page 25 of 51...

  • Page 30: Closing The I/O Compartment Cover

    Figure 27. Installing the I/O Compartment Cover 4. Lock the latch. (Only available for the left I/O compartment cover) Figure 28. Locking the Latch The I/O compartment cover must be inserted correctly to prevent internal damage to the device. TAG GD3030 Page 26 of 51...

  • Page 31: Connecting To External Cabling

    Connect USB Cabling The TAG GD3030 have one USB port for connecting USB devices, such as a digital camera, scanner, printer, modem, and mouse. The USB port support USB 2.0 or USB 3.0 devices. 1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25.
  • Page 32 Connect to HDMI devices via micro HDMI cable. 1. Open the left I/O compartment cover. See “Opening the I/O Compartment Cover” on page 25. 2. Connect micro HDMI cable to micro HDMI port on the TAG GD3030 Figure 32. Connect Micro HDMI Cabling...

  • Page 33: Handstrap, Carrying Handle And Shoulder Strap

    Figure 33. Connect RS-232 Cabling Handstrap, Carrying Handle and Shoulder Strap The TAG GD3030 is equipped with a handstrap, a carrying handle and a shoulder strap for convenience and choice. Select the accessory that is right for your needs. The handstrap can be installed with either the shoulder strap or the carrying handle. However, the handle and shoulder strap cannot be installed together due to space constraints.
  • Page 34 Make sure the D-rings are tightly secured before installing the handstrap. Figure 35. Installing the D-rings 3. Connect the handstrap on the D-rings. When the handstrap is installed, the digitizer can be placed under the strap. Figure 36. Connecting the Handstrap TAG GD3030 Page 30 of 51...
  • Page 35 1. Unlock the handstrap from the D-rings. Figure 37. Removing the Handstrap 2. Remove the D-rings. Figure 38. Removing the D-rings 3. Secure the bumper and the TAG GD3030 with screws. Figure 39. Securing the screws TAG GD3030 Page 31 of 51...
  • Page 36 1. Press in the clips to release them from the metal loop. 2. Remove the clips. Figure 41. Removing the Carrying Handle Connecting the Shoulder Strap 1. Attach the clips to the metal loop on the bumper. Figure 42. Connecting the Shoulder Strap TAG GD3030 Page 32 of 51...

  • Page 37: Installing The Standard Battery

    See “First Time Use” on page 17. 1. Place the device display side down on a clean work surface 2. Locate the battery. Locking Switch Release Button Battery Figure 44. Rear View: Locating the Battery TAG GD3030 Page 33 of 51...

  • Page 38: Removing The Standard Battery

    Make sure the latch is securely locked to prevent the battery from falling. Removing the Standard Battery 1. Place the device display side down on a clean work surface. 2. Locate the battery. Locking Switch Release Button Battery Figure 44. Rear View: Locating the Battery TAG GD3030 Page 34 of 51...

  • Page 39: Connecting To A Wireless Network

    Figure 49. Removing the Battery Connecting to a Wireless Network Before you can make use of the TAG GD3030 wireless functions, you need to connect to a network. The following is a set of procedures for connecting to a wireless network.
  • Page 40 8. If a password is required, type the password in the Enter the network security key field. Alternatively, you can also push the WPS button on your router to begin the security handshake. 9. Tap Next to finish the connection process. You have successfully connected to a wireless network. TAG GD3030 Page 36 of 51...

  • Page 41: Chapter 4. Using Bios Setup Utility

    1. Perform one of the following: ■ If the TAG GD3030 is powered off Press the Power button to start up the device. The power LED lights. Quickly press and hold the Windows Home key until the BIOS Post screen displays.

  • Page 42: Installation An Operating System

    1. Access the BIOS Setup Utility, see “Accessing the BIOS Setup Utility” on page 37. 2. Navigate to APP Menu > Main > Boot Features. 3. Locate the CSM Support setting and tap the drop-down menu to display the options. TAG GD3030 Page 38 of 51...
  • Page 43 3. Locate the Legacy Boot setting and tap on the menu to select On enable legacy boot. Figure 53. Main > Boot Features ■ Step 3: Advanced > Miscellaneous Configuration ■ Save the Settings After you configure BIOS, you will need to save the settings. TAG GD3030 Page 39 of 51...
  • Page 44 1. Navigate to APP Menu > Exit and tap Exit Saving Changes. Figure 54. Exit the BIOS Utility 2. A prompt display, tap Yes to save the configuration. The BIOS settings are configured and the Windows 7 operating system can be installed. TAG GD3030 Page 40 of 51...

  • Page 45: Bios Passwords

    2. Tap the Enter icon next to Setup the Supervisor Password to access the virtual keyboard. Figure 55. Security > Account’s Password Status 3. Tap the password to use for the Supervisor profile and tap Enter. Figure 56. Set Supervisor Password TAG GD3030 Page 41 of 51...
  • Page 46 A supervisor password can not be reset. In the event that you forget the supervisory password, you will need to reflash the BIOS to enter the BIOS menus. Refer to “Updating BIOS” on page 43 to reflash the BIOS. TAG GD3030 Page 42 of 51...

  • Page 47: Ec And Bios

    1. Contact your technical sales or technical representative to obtain the correct BIOS file. 2. Copy the BIOS file on to the USB device. 3. Connect the USB device to one of the device’s USB ports and power on the TAG GD3030. A USB keyboard is required for entering command.
  • Page 48 6. Tap Change PC settings. Figure 59. Change PC Settings 7. From the PC settings menu, tap Update and recovery to continue. Figure 60. Update and Recovery TAG GD3030 Page 44 of 51...
  • Page 49 8. From the Update and recovery screen, tap Recovery. The Advanced startup option displays. Figure 61. Recovery 9. Under Advanced startup, tap Restart now. Figure 62. Restart Now TAG GD3030 Page 45 of 51...
  • Page 50 Figure 63. Use a Device 11. From the Use a device menu, tap Internal Shell to open the command screen. Make sure connect the TAG GD3030 to the AC adapter to prevent a sudden loss of power. Figure 64. Internal Shell...
  • Page 51 14. Type wf (.nsh) and tap Enter. wf is the designated BIOS file. Do not turn off your device or interfere with the reflash process until the process is complete. 15. Once the process is complete, the TAG GD3030 automatically reboots. The BIOS is now updated. Updating EC Connect the TAG GD3030 to the AC adapter to prevent a sudden loss of power.

  • Page 52: Chapter 5. Using The Dashon Utility

    Important: Do not terminate or remove the DashON program manually or the ambient light sensor and the function buttons will be malfunction. Download the latest information and documentation through the TAG Global Systems official site: http://www.TAG Global Systems.com Table 8 . DashON Overview...

  • Page 53: Chapter 6. Troubleshooting

    If you send the computer in for service, it is your responsibility to save the computer data and configuration. TAG Global Systems is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer.

  • Page 54: Troubleshoot Operating The Computer

    The computer appears to be locked up and you cannot enter data. Restart the computer. Call Product Support Simple instructions please contact the dealer, contact TAG Global Systems representative, or leave a message visit the TAG Global Systems website at www.tagglobalsystems.com.

  • Page 55: Chapter 7. Maintenance

    Prevent using any kind of chemical solvent, acidic or alkali solution. Returning the Device Please put the contents in the original package gently when you need to return the TAG GD3030. Contacting TAG Global Systems If you experience technical difficulties, please consult your distributor or contact the technical services department: www.tagglobalsystems.com...

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