Customer Service Mode (Csm) - Philips 42PFL5704D/F7 Service Manual

2.4

Customer Service Mode (CSM)

Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings. A call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set. This hel ps them to diagnose
problems and failures in the TV before making a service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
• Ignore "Service unfriendly modes".
• Line number for every line (to make CSM language
independent).
• Set the screen mode to full screen (all contents on screen
is visible).
• After leaving the Customer Service Mode, the original
settings are restored.
• Possibility to use "CH+" or "CH-" for channel surfing, or
enter the specific channel number on the RC.
How to Activate
To activate CSM, press the following key sequence on a
standard remote control transmitter: "123654" (do not allow the
display to time out between entries while keying the sequence).
Upon entering the Customer Service Mode, the following
screen will appear:
Figure 5 CSM menu -1- (example)
Figure 6 CSM menu -2- (example)
Menu Explanation
1. Model Number.
Type number, e.g. XXPFL5704D/F7
2. Production Serial Number. Product serial no., e.g.
SV1A0805123456 (*). SV= Production center, 1= BOM
code, A= Service version change code, 08= Production
year, 05= Production week, 123456= Serial number.
3. Software Version. Main software cluster and version is
displayed.
4. Option Code 1. Option code information (group 1).
5. Option Code 2. Option code information (group 2).
6. Codes. Error buffer contents.
7. SSB. Indication of the SSB factory ID (= 12nc). (*)
8. Display. Indication of the display ID (=12 nc). (*)
9. NVM Versi on. The NVM software version no.
10. PQ Version. PQ (picture quality) data version. This is a
subset of the main SW.
11. Key (HDCP). Indicates if the HDMI keys (or HDCP keys)
are valid or not.
12. Digital Signal Quality.
percentage.
13. Blank.
14. Audio System. Gives information about the audio system
of the selected transmitter (MONO/STEREO).
15. HDAU. HDMI audio stream detection. "YES" means audio
stream detected. "NO" m eans no audio stream present.
Only displayed when HDMI source is selected.
16. Video Format. Gives information about the video format of
the selected transmitter (480p30/720p60/1080i50/1080i60,
etc...). Is applicable to both HDMI and CVI sources.
17. HD SW ID. Shows the HD DNM software version.
18. FPGA SW ID. Shows the FPGA software version (if
present).
19. DFI SW ID. Shows the DFI software version (if present).
20. Standby uP SW ID. Shows the Standby Processor
software version.
(*) If an NVM IC is replaced or initialized, these items must be
re-written to the NVM. ComPair will foresee in a possibility to
do this.
How to Exit
To exit CSM, use one of the following methods:
• Press the MENU button twice on the remote control
transmitter.
• Press the POWER button on the remote control
transmitter.
• Press the POWER button on the television set.
5-4
Tuner signal condition in
PL9.1SM