Philips 221S6 User Manual/Customer Care And Warranty/Troubleshooting & Faqs
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Philips 221S6 User Manual/Customer Care And Warranty/Troubleshooting & Faqs

Philips 221S6 User Manual/Customer Care And Warranty/Troubleshooting & Faqs

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Summary of Contents for Philips 221S6

  • Page 1 221S6 www.philips.com/welcome EN User manual Customer care and warranty Troubleshooting & FAQs...

  • Page 2: Table Of Contents

    4.1 Resolution & Preset Modes ....30 5. Power Management ......31 6. Regulatory Information .....32 7. Customer care and warranty ..40 7.1 Philips’ Flat Panel Monitors Pixel Defect Policy ..........40 7.2 Customer Care & Warranty ....42 8. Troubleshooting & FAQs ....45 8.1 Troubleshooting ..........45...

  • Page 3: Important

    1. Important • Please use approved power cord provided 1. Important by Philips all the time. If your power cord is missing, please contact with your local This electronic user’s guide is intended for service center. (Please refer to Customer anyone who uses the Philips monitor.

  • Page 4: Notational Descriptions

    1. Important • Temperature: 0-40°C 32-95°F 1.2 Notational Descriptions • Humidity: 20-80% RH The following subsections describe notational Important information for Burn-in/Ghost conventions used in this document. image Notes, Cautions and Warnings • Always activate a moving screen saver Throughout this guide, blocks of text may be program when you leave your monitor accompanied by an icon and printed in bold or unattended.

  • Page 5: Disposal Of Product And Packing

    Taking back/Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. From the planning, design and production stages, Philips emphasizes the important of...

  • Page 6: Setting Up The Monitor

    221S6QHA: 221S6 使用 前请阅读使用说明 User’s Manual 保留备用 Monitor drivers SmartControl software Philips and the Philips’ Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. Power 使用 前请阅读使用说明 User’s Manual 保留备用 Monitor drivers SmartControl software Philips and the Philips’...
  • Page 7 User’s Manual 保留备用 Monitor drivers SmartControl software Philips and the Philips’ Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. 2. Hold the monitor base stand with both hands and firmly insert the base stand into the base column.
  • Page 8 2. Setting up the monitor 221S6QYM, 221S6QM: Connecting to your PC 1. Place the monitor face down on a smooth 221S6QHA: surface. Pay attention not to scratch or damage the screen. 2. Hold the stand with both hands. (1) Gently attach the stand to the VESA mount area until the latch locks the stand.
  • Page 9 2. Setting up the monitor 221S6QYM: Connect to PC 1. Connect the power cord to the back of the monitor firmly. 2. Turn off your computer and unplug its power cable. 3. Connect the monitor signal cable to the video connector on the back of your computer.

  • Page 10: Operating The Monitor

    2. Setting up the monitor 221S6QS: 2.2 Operating the monitor Front view product description 221S6QHA: Switch monitor’s power ON and OFF. Access the OSD menu. Confirm the OSD adjustment. Switch monitor’s power ON and OFF. Adjust the OSD menu. Access the OSD menu. Select the SmartPower control Confirm the OSD adjustment.
  • Page 11 Description of the On Screen Display What is On-Screen Display (OSD)? On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window.

  • Page 12: The Osd Menu

    2. Setting up the monitor 221S6QYM: The OSD Menu Below is an overall view of the structure of  the On-Screen Display. You can use this as a   reference when you want to work your way   around the different adjustments later on.
  • Page 13 2. Setting up the monitor Resolution notification Swivel This monitor is designed for optimal performance at its native resolution, 1920 × 1080 @ 60 Hz. When the monitor is powered on at a different resolution, an alert is displayed on screen: Use 1920 × 1080 @ 60 Hz for best results.

  • Page 14: Remove The Base Assembly For Vesa Mounting

    2. Setting up the monitor 221S6QHA, 221S6QS: 2.3 Remove the Base Assembly for VESA Mounting 1. Place the monitor face down on a smooth surface, taking care to avoid scratching or Before you start disassembling the monitor damaging the screen. base, please follow the instructions below to avoid any possible damage or injury.

  • Page 15: Image Optimization

    This mode significantly How does it work? enhances readability and productivity when SmartImage is an exclusive, leading edge Philips you’re working with spreadsheets, PDF files, technology that analyzes the content displayed scanned articles or other general office on your screen.

  • Page 16: Smartcontrast

    You can adjust more options without The new SmartControl Premium software wizard by Standard pane. by Philips allows you to control your monitor via an easy to use on-screen graphic interface. Complicated adjustments are a thing of the past as this user friendly software guides you...
  • Page 17 3. Image Optimization Start with Standard pane Adjust menu • Adjust Menu allows you to adjust Brightness, Contrast, and Resolution. • You can follow the instruction and do the adjustment. • Cancel prompts user if you want to cancel installation. Color menu •...
  • Page 18 3. Image Optimization 1. "Show Me" starts color calibration tutorial. 2. Start - starts the 6-step color calibration sequence. 3. Quick View loads the before/after images. 4. To return to Color home pane, click the Cancel button. 5. Enable color calibration - by default is on. If unchecked, does not allow for color calibration to happen, dimes out start and quick view buttons.
  • Page 19 3. Image Optimization First Color Calibration Screen Eco Power menu • Previous button is disabled until the second color screen. • Next goes to the succeeding target (6-targets). • Final next goes File > Presets pane. Options menu • Cancel closes the UI and returns to the plug in page.
  • Page 20 3. Image Optimization Option>Auto Pivot. menu. Disabled removes SmartControl Premium from the right click context menu. • Enable Task Tray icon is checked (On) by default. Enable context menu shows the task tray menu for SmartControl Premium. A right click on the task tray icon displays the menu options for Help, Technical Support.
  • Page 21 3. Image Optimization To enable Theft Deterrence, click on On button Help>Version - Will only be active when to bring up the following screen: selecting Version from the drop- down Help menu. On a non-supported display capable of • User can enter PIN between 4 and 9 digits DDC/CI, only the Help and Options tabs are numbers only.
  • Page 22 3. Image Optimization • Technical Support - Displays the tech support page. • Check for Update - Takes the user to PDI Landing and checks the user’s version against the most current available. • About - Displays detailed reference information: product version, release information, and product name.

  • Page 23: Smartdesktop Guide

    3. Image Optimization Drag and Drop Windows 3.4 SmartDesktop Guide Once the partitions are configured and Align to SmartDesktop partition is selected a window can be dragged into the region and it will automatically align. SmartDesktop is in SmartControl Premium. When the window and mouse cursor are within Install SmartControl Premium and select the region, the region will become highlighted.
  • Page 24 3. Image Optimization 3. Identify Partition – Displays the outline grid and easy way to manage the desktop as well as sending any window to any partition without on the desktop for the current partition. having to drag and drop. Move the cursor into 4.
  • Page 25 3. Image Optimization • Find Windows – In some cases, the user may have sent multiple windows to the same partition. Find Window will show all open windows and move the selected window to the forefront. • Desktop Partition – Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down.
  • Page 26 3. Image Optimization SmartDesktop Partition Definitions Name Description Image Full Desktop Applies all settings to the entire desktop. Vertical Assesses the screen resolution and divides the display into two evenly sized vertical regions. For 90/270 maintain vertical configuration. Horizontal Assesses the screen resolution and divides the display into two evenly sized horizontal regions.
  • Page 27 3. Image Optimization Name Description Image Horizontal Split Top Assesses the screen resolution and divides the display into two evenly sized horizontal regions, the top region is single, the bottom region is spilt into two evenly sized regions For 90 Partition 1 on right side Vertical Partition 2&3 on left side Vertical.

  • Page 28: Technical Specifications

    4. Technical Specifications 4. Technical Specifications Picture/Display Monitor Panel Type AH-IPS LCD Backlight Panel Size 21.5" W (54.6 cm) Aspect Ratio 16:9 Pixel Pitch 0.248(H) mm x 0.248(V) mm Brightness 250 cd/m² SmartContrast 20,000,000:1 Contrast Ratio (typ.) 1000:1 Response Time (typ.) 14 ms SmartResponse Time (typ.) 5 ms(GtG)
  • Page 29 4. Technical Specifications Picture/Display Height adjustment(221S6QYM, 110mm 221S6QM) Pivot(221S6QYM, 221S6QM) 90 degree Power(221S6QS) On Mode 20.3W (typ.) Sleep (Standby) <0.3W <0.2W On Mode(ECO mode) 12.6W (typ.) Power(EnergyStar test method) AC Input Voltage AC Input Voltage AC Input Voltage Energy Consumption at 100VAC , 50Hz at 115VAC , 60Hz at 230VAC, 50Hz...
  • Page 30 4. Technical Specifications Power Supply Built-in, 100-240V AC, 50-60Hz Power(221S6QYM) On Mode 21.5W (typ.), 30W (max.) Sleep (Standby) <0.3W <0.2W On Mode(ECO mode) 13.4W (typ.) Power(EnergyStar test method) AC Input Voltage AC Input Voltage AC Input Voltage Energy Consumption at 100VAC , 50Hz at 115VAC , 60Hz at 230VAC, 50Hz Normal Operation...
  • Page 31 Finish Texture Note 1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for registration status in your country. 2. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet.

  • Page 32: Resolution & Preset Modes

    4. Technical Specifications 4.1 Resolution & Preset Modes Maximum Resolution 1920 x 1080 @ 60 Hz (analog input) 1920 x 1080 @ 60 Hz (digital input) Recommended Resolution 1920 x 1080 @ 60 Hz (digital input) H. freq (kHz) Resolution V.

  • Page 33: Power Management

    5. Power Management 5. Power Management Power Management Definition Sleep White 0.3 W (typ.) (Standby) (blink) If you have VESA DPM compliance display card Switch Off 0.2 W (typ.) or software installed in your PC, the monitor can automatically reduce its power consumption The following setup is used to measure power when not in use.

  • Page 34: Regulatory Information

    6. Regulatory Infomation • The brand owner offers take-back options 6. Regulatory Information Corporate Social Responsibility Congratulations! • The brand owner demonstrates the product is manufactured under working This product is designed for both you and the practices that promote good labour planet! relations and working conditions.
  • Page 35 RoHs directive mandating restrictions 2010+A12:2011+A2:2013(Safety on hazardous substances in electrical and requirement of Information Technology electronic equipment have been adhered to Equipment). in order to make Philips monitors safe to use • EN55022:2010(Radio Disturbance throughout its life cycle. requirement of Information Technology EPEAT Equipment).
  • Page 36 6. Regulatory Infomation Energy Star Declaration Changes or modifications not expressly approved by the party responsible for (www.energystar.gov) compliance could void the user's authority ® As an ENERGY STAR Partner, we to operate the equipment. have determined that this product Use only RF shielded cable that was supplied ®...
  • Page 37 6. Regulatory Infomation EN 55022 Compliance (Czech Republic Only) nuisibles aux communications radio. Cependant, rien ne peut garantir l'absence d'interférences dans le cadre d'une installation particulière. Si cet appareil est la cause d'interférences nuisibles pour la réception des signaux de radio ou de télévision, ce qui peut être décelé...
  • Page 38 6. Regulatory Infomation North Europe (Nordic Countries) Information Ergonomie Hinweis (nur Deutschland) Der von uns gelieferte Farbmonitor entspricht Placering/Ventilation den in der "Verordnung über den Schutz vor VARNING: Schäden durch Röntgenstrahlen" festgelegten FÖRSÄKRA DIG OM ATT HUVUDBRYTARE Vorschriften. OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR DU STÄLLER DIN UTRUSTNING PÅPLATS.
  • Page 39 6. Regulatory Infomation EU Energy Label China RoHS The People's Republic of China released a regulation called "Management Methods for Controlling Pollution by Electronic Information Products" or commonly referred to as China RoHS. All products produced and sold for China market have to meet China RoHS request.
  • Page 40 India please visit the below web link. 1. Remove fuse cover and fuse. 2. Fit new fuse which should be a BS 1362 http://www.india.philips.com/about/sustainability/ 5A,A.S.T.A. or BSI approved type. recycling/index.page 3. Retit the fuse cover.
  • Page 41 6. Regulatory Infomation 1. The GREEN&YELLOW wire must be connected to the terminal in the plug VCCI-B which is marked with the letter "E" or by the Earth symbol or coloured GREEN or この装置は、 クラスB情報技術装置です。 GREEN&YELLOW. この装置は、 家庭環境で使用することを目 2. The BLUE wire must be connected to the 的としていますが、...

  • Page 42: Customer Care And Warranty

    No manufacturer can guarantee the types of bright dot defects. that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type.
  • Page 43 In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables.

  • Page 44: Customer Care & Warranty

    7.2 Customer Care & Warranty For warranty coverage information and additional support requirement valid for your region, please visit www.philips.com/support website for details. You may also contact your local Philips Customer Care Center number listed below. Contact Information for WESTERN EUROPE region:...
  • Page 45 Estonia FUJITSU +372 6519972(workshop) Georgia Esabi +995 322 91 34 71 +36 1 814 8080(General) Hungary Profi Service +36 1814 8565(For AOC&Philips only) Kazakhstan Classic Service I.I.c. +7 727 3097515 +371 67460399 Latvia ServiceNet LV +371 27260399 +370 37 400160(general)
  • Page 46 +603 5102 3336 Sat. 8:30am-12:30am Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm Philips Electronics Singapore Mon.~Fri. 9:00am-6:00pm Singapore Pte Ltd (Philips Consumer Care (65) 6882 3966 Sat. 9:00am-1:00pm Center) Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00 Axis Computer System Co., Thailand (662) 934-5498 Mon.~Fri.

  • Page 47: Troubleshooting & Faqs

    Philips customer service representative. • Disconnect the monitor from mains power source immediately for safety Common Problems • Contact with Philips customer service No Picture (Power LED not lit) representative immediately. • Make sure the power cord is plugged into Imaging Problems the power outlet and into the back of the monitor.

  • Page 48: Smartcontrol Premium Faqs

    Image appears blurred, indistinct or too dark For further assistance, refer to the Consumer • Adjust the contrast and brightness on Information Centers list and contact Philips On-Screen Display. customer service representative. An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

  • Page 49: General Faqs

    (.inf and .icm)? Function. How can I do? Ans.: These are the driver files for your Ans.: Philips Service center has a right to monitor. Follow the instructions in your ask for legitimate identification and user manual to install the drivers. Your...
  • Page 50 Can I connect my LCD monitor to any no pressure or force applied to the PC, workstation or Mac? panel surface side. This may affect your Yes. All Philips LCD monitors are fully Ans.: warranty conditions. compatible with standard PCs, Macs How should I clean the LCD surface? and workstations.
  • Page 51 8. Troubleshooting & FAQs your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "atter-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.
  • Page 52 © 2014 Koninklijke Philips N.V. All rights reserved. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. Specifications are subject to change without notice. Version: M6221SE1T...

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