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Trouble Shooting
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Steam Mop
1.
will not turn on.
2.
Steam Mop will
1.
not make steam.
2.
Cannot select
1.
steam setting/
flashing blue
2.
light remains on.
Steam mop left
1.
white spot on
the floor.
2.
Steam mop
1.
leaves water on
the floor.
2.
Floors are cloudy,
1.
streaky or spotty
2.
after steaming.
3.
4.
5.
6.
Steam mop is
1.
hard to push.
2.
The steam mop should be securely plugged into an electrical outlet
only.
Is the LED light on? If not, check your fuse or breaker.
Is there water in the water tank? If not, add water to your steam mop
following instructions.
Is the LED light blinking blue? If so, press the steam button to activate
the steam.
If you have already plugged in your unit, unplug and try a different
outlet. This may reset the mop.
Add water to the tank and press the steam control button to select a
steam setting.
Do not leave your steam mop on the floor with a damp or wet cleaning
pad.
Do you have hard water? If you do, it is strongly recommended to use
distilled water.
Your cleaning pad might be too wet. Unplug your steam mop and
change the microfiber cleaning pad.
Wait 30 seconds to heat water to create steam. If water does not heat,
water will be emitted instead of steam.
The pad might be dirty, change the pad.
If you washed the pad with powder detergent, then the pad may have
residual detergent left on it. Wash it again with liquid detergent.
If you are cleaning in a kitchen area where there might be a build-up of
grease, use a de-greasing agent such as an all-purpose cleaner or dish
soap and paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor surface.
Use the steam mop a few more times and see if the leftover
cloudiness is removed.
Make sure the cleaning pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace if the pad
is too dirty or wet.
11
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