Troubleshooting - AmazonBasics B00B7GV4JC Instruction Manual

Troubleshooting

The mouse does not operate or is not recognized and the optical sensor on the
bottom of the mouse does not light
• Make sure the batteries are installed correctly. Match the
+/- symbols on the battery to the +/- symbols in the battery
compartment.
• Make sure the power switch is in the ON position.
• Try plugging the receiver into a different USB port.
• Move the mouse to a different surface. Transparent
surfaces like glass, dark surfaces, reflective surfaces like
mirrors, and rough surfaces are not recommended.
• Press the CONNECT button on the bottom of the mouse to
reestablish a connection between the mouse and the
receiver.
• If the optical sensor does not light, turn the mouse off, then
on. If the optical sensor still does not light, replace the
batteries.
Cursor moves erratically or misses button clicks
• Remove metal objects between the mouse and receiver.
• Try moving the receiver to a different USB port.
• Check battery power by turning the mouse off, then on. If
the optical sensor does not light, replace the batteries.
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