Related Manuals for Toshiba Strata DK 2000 Series
Summary of Contents for Toshiba Strata DK 2000 Series
- Page 1 Telecommunication Systems Division Digital Business Telephone Systems Digital Telephone User Guide (includes LCD, Add-on Module, and Direct Station Selection Console) May 1999...
- Page 2 Strata is a registered trademark of Toshiba Corporation. prior notice, to make such changes in equipment design or components Stratagy is a registered trademark of Toshiba America Information Systems, Inc. as engineering or manufacturing methods may warrant. Trademarks, registered trademarks, and service marks are the property of their DKA-UG-DKTEL-VC respective owners.
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Page 3: Table Of Contents
Contents Introduction Organization ............................viii How to Use This Guide ........................viii Conventions ............................ix Related Documents ..........................x Chapter 1 – The Grand Tour Buttons ..............................3 Fixed Buttons ...........................3 Flexible Buttons ..........................5 LCD ................................8 LCD Buttons ............................8 LED Indicators ............................9 On-hook/Off-hook ..........................10 Volume Controls ...........................10 Chapter 2 –... - Page 4 Contents Chapter 2 – Features Account Code Calls ..........................17 Forced Account Codes (Verified/Non-Verified) ................17 Voluntary Account Codes (Verified/Non-Verified) ..............17 Alarm Reset ............................18 Alert Signaling ............................19 Attendant Console Calling ........................19 Automatic Busy Redial (ABR) ......................20 Automatic Callback (ACB) ........................21 Automatic Hold ............................22 BGM Over Telephone Speakers ......................23 Call Forward ............................23 Call Forward Modes ........................24...
- Page 5 Contents Chapter 2 – Features Door Phone(s) ............................42 DTMF Tone Dialing with * and # ......................44 Emergency Ringdown/Hotline Service ....................45 Group Listening ............................45 Handsfree Answerback .........................45 Handsfree Monitoring ...........................46 ISDN Outgoing Calling ........................47 Subaddress ............................47 Message Waiting ..........................48 Message Waiting Light on [PDN] ....................48 Message Waiting Light on [PhDN/MW] ..................49 Message Waiting Light on Another Telephone ................50 Microphone Cut-Off ..........................50...
- Page 6 Contents Chapter 3 – LCD Operation [DN] Button ...........................69 CO Buttons .............................70 Supervision .............................72 Voice Mail Integration ..........................72 Message Mailbox ...........................72 Message Retrieval ..........................73 Call Forward to Voice Systems ......................75 Chapter 3 – LCD Operation Control Buttons .............................77 Soft Keys ..............................79 Soft Key Display ......................
- Page 7 Contents Chapter 4 – Add-on Module/DSS Console Chapter 4 – Add-on Module/DSS Console DADM ..............................101 DSS Console ............................103 [DSS] Button ............................104 Features ...............................104 Calling a Station ...........................104 Transfer to an Idle Station ......................104 Call Transfer with Camp-on ......................105 Call Answering (CO Line) ......................106 Speed Dial ............................106 Paging ............................106 Call Forward Override ([DSS] Override) ..................106...
- Page 8 Strata DK Digital Telephone 5/99...
- Page 9 Introduction This guide describes how to use the 2000-series digital telephones for Strata DK systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console.
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Page 10: Introduction Organization
Introduction Organization Organization Chapter 1—The Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs. Chapter 2—Features describes the available digital telephone features in alphabetical order. Detailed instructions on using each feature are covered. Chapter 3—LCD Operation includes an explanation of the Control button and Soft Key operations. -
Page 11: Conventions
Introduction Conventions Conventions The left column gives The right column gives the immediate response to your action. This column also includes additional notes and comments. you single or numbered steps that you need to perform a procedure. Note Elaborates specific items or references other information. Within some tables, General Notes apply to the entire table and numbered Notes apply to specific items. -
Page 12: Related Documents
Introduction Related Documents Related Documents Refer to the following documents for more information: Digital Telephone Quick Reference Guide PC/Data Interface User Guide System Administrator Guide Strata DK Digital Telephone 5/99... - Page 13 Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code.
- Page 14 The Grand Tour DKT2020-SD (20-button speakerphone model equipped with an LCD, and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset). Buttons LCD Display Handset LCD Control/Soft Key Buttons Red/Green LED Indicators Dial Pad Flexible Buttons 0539...
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Page 15: Fixed Buttons
The Grand Tour Buttons Buttons 5HGLDO There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., &RQI7UQ +ROG , and ) are standard to every Strata DK 2000-series telephone (see Figure 1). The flexible buttons consist of Directory Number (Primary, Secondary, Phantom) and feature buttons. -
Page 16: Chapter 1 - The Grand Tour Buttons
The Grand Tour Buttons Table 1 Fixed Button Definitions (Continued) Button Definitions +ROG (continued) If the held party hangs up, the call is released and the CO provides a hold- release signal. Note If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call. -
Page 17: Flexible Buttons
The Grand Tour Buttons Table 1 Fixed Button Definitions (Continued) Button Definitions 6SNU Press to toggle the speaker ON/OFF. The LED indicates the status of the (Speaker) speaker. Notes 6SNU must be pressed and held down when switching from Handset to Speakerphone mode. - Page 18 The Grand Tour Buttons If you have an LCD telephone, you can find out the actual Directory Number of a [DN] button by pressing the [DN] you want to display DN = 210 and dialing . The number ( ) displays. Table 2 Directory Button Definitions Button...
- Page 19 The Grand Tour Buttons Phantom Directory Numbers [PhDNs] MW/50 11-1 10-1 Secondary Directory Numbers [SDNs] of Station 11 11-2 10-2 Calls to Station 11 can be originated 10-1 10-3 or answered by Station 10 by pressing the 11-1 or 11-2 button. 10-2 11-1 10-3...
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Page 20: Lcd
The Grand Tour In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided (see “Messages, Memos, and Name Display”... -
Page 21: Led Indicators
The Grand Tour LED Indicators LED Indicators Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table Table 3 LED Indicators... -
Page 22: On-Hook/Off-Hook
The Grand Tour On-hook/Off-hook On-hook/Off-hook Some procedures in this user guide instruct you to perform a step while “on-hook” or “off- hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted. - Page 23 The Grand Tour Volume Controls Table 5 Using Vol /Vol with Other Buttons Phone Feature Press Comments Status Microphone Sensitivity On-hook/ While pressing, The Mic LED flashes about six hold 0LF and 9RO Off-hook times while setting the sensitivity. /9RO for three When the microphone is set for seconds.
- Page 24 The Grand Tour Volume Controls Strata DK Digital Telephone 5/99...
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Page 25: Chapter 2 - Features
Features This chapter lists all the digital telephone features in alphabetical order beginning on See Page 17. These features can be performed on 2000-series digital telephones equipped with or without LCDs. Features which require a telephone equipped with a speakerphone are noted. Before You Begin If you are a new user of the Strata DK digital telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. -
Page 26: Ringing Line Preference
Features Quick Reference Ringing Line Preference You have Ringing Line Preference, if you can answer a line ringing your station by lifting the 6SNU handset or pressing . You do not have Ringing Line Preference, if you have to press the button associated with the ringing call (flashing LED) to answer the call. -
Page 27: Making An Outside Call
Features Quick Reference Making an Outside Call 1. Lift the handset or NO. 203 6SNU press USING LINE 6 ...or if you do not have Automatic Line Selection, you must also: /LQH press 3RROHG /LQH ...or ...or [DN], then enter a CO line or line group access code (see... -
Page 28: On-Hook Dialing
Features Quick Reference On-Hook Dialing 6SNU 1. Press (if you have Automatic line selection). 2. Access an outside line and dial a telephone number. 3. Lift the handset when Note If you have a full speakerphone, you do not have to lift the called party the handset. -
Page 29: Incoming Call Notification
Features Account Code Calls Incoming Call Notification Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, release, transfer, or place the call on hold, then answer the second call. 5HOHDVH DQG $QV Press ...or hold down the hookswitch for about one second. -
Page 30: Alarm Reset
Features Alarm Reset To dial using a Voluntary Account Code 1. After accessing a CO Your conversation is not interrupted. NO. 204 $FFRXQW line, press ENTER ACCT CODE &RGH If the Voluntary Account Note Code is not required to dial 6SHHG 'LDO ...or out, the account code can be... -
Page 31: Alert Signaling
Features Alert Signaling Alert Signaling Alert Signaling enables you to send an alert sound to a predesignated (partner) station by pressing a single button. This feature is based on the “buzz” key, where, for example, a manager might alert his/her administrative assistant to enter the office. $OHUW 6LJQDO You can have as many as four (s) to send or receive an Alert Signal to/from... -
Page 32: Automatic Busy Redial (Abr)
Features Automatic Busy Redial (ABR) Automatic Busy Redial (ABR) After reaching a busy outside number, you can activate ABR so that the Strata DK system automatically redials the number at regular intervals. If the system redials an outside number that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all) lines in your system—depending on the telephone line type connected. -
Page 33: Automatic Callback (Acb)
Features Automatic Callback (ACB) To cancel ABR $XWR %XV\ 5HGLDO Press ...or [DN] + Automatic Callback (ACB) After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to place you in a queue for an available CO line, if you reach a line group in which all lines are busy. -
Page 34: Automatic Hold
Features Automatic Hold 4. Answer within three After you answer, you hear a single tone, and the LED flashes rings to prevent the green (in-use). callback from being If you hear a busy tone after answering a callback, the called cancelled. -
Page 35: Bgm Over Telephone Speakers
Features BGM Over Telephone Speakers BGM Over Telephone Speakers BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can turn it ON/OFF for your individual station speaker. To enable/cancel BGM on your telephone speaker 7HO 6HW 0XVLF Press to toggle BGM ON/OFF. -
Page 36: Call Forward Modes
Features Call Forward Call Forward Modes You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes: Call Forward—All Calls forwards all calls immediately; your telephone does not ring when called. Call Forward—Busy forwards calls immediately when your station, [PDN], or [PhDN] is busy or in the DND mode. -
Page 37: Using Call Forward Buttons
Features Call Forward Call Forward—External forwards new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your telephone do not call forward to external destinations. Internal calls and transferred calls to your [PDN] also do not forward to external destinations. -
Page 38: Call Forward-All Calls
Features Call Forward Call Forward–All Calls &DOO )UZG $OO 1. Press The LED flashes red. NO. 201 &DOOV CALL FORWARD TO ...or [PDN]/[PhDN] + You hear confirmation tone after is dialed. 2. Enter the destination NO. 201 [DN]. CALL FORWARD TO 203 &DOO )UZG $OO 3. -
Page 39: Call Forward-No Answer
Features Call Forward To cancel a Call Forward—Busy &DOO )UZG %XV\ 6SNU Press 6SNU ...or [PDN] + Call Forward–No Answer &DOO )UZG 1R 1. Press The LED flashes red. NO. 201 $QVZHU CALL FORWARD TO You hear confirmation tone after ...or [PDN]/[PhDN] + is dialed. -
Page 40: Call Forward-Busy/No Answer
Features Call Forward Call Forward–Busy/No Answer &DOO )UZG 1. Press The LED flashes red. NO. 201 %XV\1$QV CALL FORWARD TO You hear confirmation tone after ...or [PDN]/[PhDN] + is dialed. 2. Enter the destination NO. 201 [DN]. ALL FORWARD TO 203 6SHHG 'LDO 3. -
Page 41: Call Forward-Fixed
Features Call Forward Call Forward–Fixed &DOO )UZG WR Press . The LED lights steady red and all calls forward to a station [PDN] or voice mail device set in system programming. &DOO )UZG WR ...or press a second time to cancel the feature. Call Forward—External 1. - Page 42 Features Call Forward Remote Destination Change If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system. To change the destination number 1. Call into the DK You hear ringback tone signal, then internal dial tone for 10 system over a CO line seconds.
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Page 43: Call Park Orbits
Features Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station. -
Page 44: Call Park And Page
Features Call Park and Page When a parked call recalls your L 2 PK ORBIT 900 phone, the LCD shows the line or [DN] that is recalling and the orbit number. To retrieve a parked call 3DUN LQ 2UELW 1. Press ...or [DN] + [DN] can be [PDN], [SDN] or [PhDN]. -
Page 45: Call Pickup
Features Call Pickup 3. Enter a [DN] or a After you enter an Orbit Number, a short burst of dial tone Page Group or Zone prompts you to enter the Page access code. access code (see The LCD shows the Auto Park Tables 13 HOLD LINE 2... -
Page 46: Directed Call Pickup
Features Call Pickup Directed Call Pickup This feature enables you to pick up calls ringing in, or calls held at other stations. To use directed call pickup 'LUHFWHG 1. Press The directed [PDN] is the Primary Directory Number of the 3LFNXS station that has the ringing or held call that is to be picked up. -
Page 47: Page/Internal Call Pickup
Features Call Transfer with Camp-on 2. Enter , then the You are connected to the call. If the called station belongs to access code more than one group, any of the Group Pickup codes ) of the associated with those groups pickup the call. group to which the station belongs. -
Page 48: Call Waiting
Features Call Waiting ...or if the station is The Line LED flashes green (on-hold). If you transferred the call from a [DN], the [DN]’s LED turns off. The CO line or busy or does not [DN] camps on to the called station and the called station answer, hang up receives a warning tone. -
Page 49: Conference Calls
Features Conference Calls ...or if your telephone You are connected to the transferred call. The [DN] or Line LED flashes green (in-use). has the Auto Hold feature, just press the See your System Administrator to find out if you have Note flashing [DN] or Auto Hold. -
Page 50: Date/Time/Day Adjustment
Features Date/Time/Day Adjustment 4. Repeat the procedure to add other CO lines or [DNs], remembering not to try and exceed the allowed number. Notes &QI7UQ If you receive a busy tone or no answer, press to return to the original connection. -
Page 51: Disa Calls - External
Features Direct Inward System Access (DISA) 2. When you hear dial You hear ring tone. When the station answers, you are tone, dial a [DN]. connected. If the call is not answered after 6 rings or 24 seconds, (whichever comes first) you hear busy tone. 3. -
Page 52: Direct Station Selection (Dss) Buttons (Hotline)
Features Direct Station Selection (DSS) Buttons (Hotline) Direct Station Selection (DSS) Buttons (Hotline) This optional feature enables you to use a button to connect directly to another station’s [PDN]. The DSS LED shows the status (idle/busy) of the station and/or the station’s [PDN]. For example, a station’s DSS button LED shows busy (light steady red) when the station is: busy on a call on any button or is in the DND mode. -
Page 53: Door Lock(S)
Features Door Lock(s) 'R 1RW 'LVWXUE If you press while a call is ringing, the ringing stops. The LED continues to flash. Door Lock(s) 8QORFN 'RRU Your telephone may have up to five button(s), which enables you to unlock a door. -
Page 54: Door Phone(S)
Features Door Phone(s) Door Phone(s) Door phones can be used to call digital/electronic telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. The number of possible door phones vary by Strata DK system, with up to 12 as the maximum for larger systems. - Page 55 Features Door Phone(s) ...or to pick up door Note access is a system option that may not be turned on for your system. phone calls ringing someone else’s phone, press [DN] + To call/monitor a door phone 1.
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Page 56: Dtmf Tone Dialing With * And
Features DTMF Tone Dialing with * and # DTMF Tone Dialing with * and # You may have to send DTMF tones to some devices or services, such as a voice mail device or computer output service. DTMF tones are automatically enabled on stations with 6SHHG 'LDO 6SHHG 'LDO . -
Page 57: Emergency Ringdown/Hotline Service
Features Emergency Ringdown/Hotline Service Emergency Ringdown/Hotline Service The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off-hook. Digital telephones cannot perform this feature, but they can receive Emergency Ringdown or Hotline Service from standard telephones. -
Page 58: Handsfree Monitoring
Features Handsfree Monitoring 2. Do not lift the If you have a speakerphone, you will have better performance handset; speak toward if you press the called [DN] button first. the telephone in a normal voice level. Notes A [DN] must be pressed (or the handset must be taken off-hook) to actually answer the call. -
Page 59: Isdn Outgoing Calling
Features ISDN Outgoing Calling ISDN Outgoing Calling This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to a Strata DK424, DK40i, or DK40 system with Release 4.0, or higher, and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup, and they also provide more connection circuits. -
Page 60: Message Waiting
Features Message Waiting Message Waiting If you call a busy station [DN] or its user does not answer, you can leave a message waiting indication at the station. The Msg LED at the called station flashes and the user can call you back by pressing the button with the flashing LED. -
Page 61: Message Waiting Light On [Phdn/Mw]
Features Message Waiting 3. After receiving the If the Msg LED continues to flash, you have more messages— message(s), place the repeat the Steps to retrieve them. Voice mail devices may handset on hook. cancel the indication after a short delay. To cancel the Msg light Press and lift the... -
Page 62: Message Waiting Light On Another Telephone
Features Microphone Cut-Off Message Waiting Light on Another Telephone To set a message waiting light on another telephone 1. Press [DN] and dial You hear ringback or busy tone. an internal number. 2. Press The Msg or PhDN/MW] LED flashes NO. -
Page 63: Off-Hook Call Announce (Oca)
Features Off-hook Call Announce (OCA) Off-hook Call Announce (OCA) This feature enables you to call and speak through either the handset or the speaker of an off- hook, busy digital telephone. The called station must be set in system programming for this feature to work. -
Page 64: Hs-Oca
Features Off-hook Call Announce (OCA) 2. If you hear busy tone, If you hear busy or ring tone after dialing the first digit (2 or 1), press and speak to disregard the tone and dial the second digit to OCA the called the called station telephone. -
Page 65: Override Calls
Features Override Calls Override Calls The available override features are: Busy Override (BOV) – enables you to send a muted ring tone to a busy station to indicate that a call is waiting. The BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. -
Page 66: Busy Override
Features Override Calls Busy Override After reaching a busy A muted tone is heard at the busy NO. 203 station, indicating that a call is station, press 210 BUSY OVR waiting. The station number [ displays. Do Not Disturb Override After reaching a A tone signal is heard at the DND NO. -
Page 67: Privacy Override
Features Override Calls Privacy Override After reaching a busy Connected parties may hear an NO. 204 /LQH optional tone signal before you are station, press LINE 03 PRV OVRD connected. Your station’s LCD displays the CO line identification, Line 03 The overridden station’s LCD displays the initiating station’s NO. -
Page 68: Page Announcements
Features Page Announcements Page Announcements Station users can make page announcements to telephones and external speakers. To make a page announcement 1. Press [DN], lift the Each of the page access codes (including the [PDN] Note handset, and enter a button) can be stored on an button.