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Connection help
Check the dongle has installed correctly
In the Windows Device Manager / Network Adapters, if you can find BT
802.11ac Wireless USB Adapter, the driver is installed successfully.
If the driver BT 802.11ac Wireless USB Adapter is displayed with "!", "?", "X"
symbols, the driver installation has failed. In this case, you'll need to update
or reinstall the driver again. Right-click on BT 802.11ac Wireless USB Adapter,
and then click Update Driver and follow the instructions on the screen.
If the above driver update fails, please go to bt.com/acdongleinstall
and select the correct driver for your operating system and follow the
on screen instructions.
Can't connect to router
Possible causes for no connection:
Check your selected router wireless network name.
•
Make sure you've entered the correct network security key.
•
Weak signal
Possible causes for weak signal:
Do not use the dongle in an area where microwave and electric equipment
•
may interfere with the wireless signal.
Try to move the laptop near to your router, which can improve the wireless
•
signal quality.
Thick/concrete walls and ceilings.
•
Compatibility
Windows
Vista
, 7 and 8. This product is not compatible with Apple
®
®
earlier versions of Windows
Light status
Status
What's happening
Off
No power or driver has not been installed
On
Dongle running normally
Flashing
Data being sent or received
.
®
Mac
or
®
®
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