Troubleshooting Tips - GE GCVH6800JMV Owner's Manual & Installation Instructions

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
Problem
Not spinning or agitating
Leaking water
Not draining
Bad odor inside
your washer
Not spinning
20
Possible Cause
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose • Ensure there is an air gap between hose and drain.
pushed too far down the drain
Washer pump filter may
be clogged
Load is out of balance
Door gasket is damaged
Door gasket not damaged
Check back left of washer
for water
Fill hoses or drain hose is
improperly connected
Household drain may
be clogged
Dispenser clogged
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose • Ensure there is an air gap between hose and drain.
pushed too far down the drain
Washer pump filter may
be clogged
Washer unused for a long time,
not using recommended
quality of HE detergent
or used too much detergent
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose • Ensure there is an air gap between hose and drain.
pushed too far down the drain
Washer pump filter may
be clogged
Load is out of balance
Door is open
What To Do
• Straighten drain hose and make sure washer is not
sitting on it.
• Check household plumbing. You may need to call
a plumber.
• Have your pump filter cleaned.
• Clean pump filter if washer is equipped with access door.
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy
and light items.
• Check to see if gasket is seated and not torn. Objects
left in pockets may cause damage to the washer (nails,
screws, pens, pencils).
• Water may drip from the door when the door is opened.
This is a normal operation.
• If this area is wet, you have oversudsing condition.
Use less detergent.
• Make sure hose connections are tight at washer and
faucets and make sure end of drain hose is correctly
inserted in and secured to drain facility.
• Check household plumbing. You may need to call
a plumber.
• Powder soap may cause clogs inside the dispenser and
cause water to leak out the front of the dispenser. Remove
dispenser and clear as needed.
• Straighten drain hose and make sure washer is not
sitting on it.
• Check household plumbing. You may need to call
a plumber.
• Have your pump filter cleaned.
• Clean pump filter if washer is equipped with access door.
• Leave the door slightly open for the water to air dry.
• Run a BasketClean cycle.
• In the case of strong odor, you may need to run
the BasketClean cycle more than once.
• Straighten drain hose and make sure washer is not
sitting on it.
• Check household plumbing. You may need to call
a plumber.
• Have your pump filter cleaned.
• Clean pump filter if washer is equipped with access door.
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy
and light items.
• Make sure door is closed.