AT&T E5901, E5902B, E5903B, E5911, E5912B, E5913B, E5914B, E5921, E5922B, E5923B, E5924B, E6001, E6002B, E6012B, E6013B, E6014B, E381 User Manual page 49

Appendix
Troubleshooting
I get noise, static,
or weak signal
even when I'm
near the tel-
ephone base
• Other cordless phones and 802.11 wireless routers
that are used for home computer networks both
use internal radios to communicate. The radios may
interfere with one another. You can improve the
performance of your cordless phones and your router
by:
a. Positioning your new phone as far away as possible
from any other existing cordless telephone system
that is already installed in your home to avoid the
two systems from interfering with each other.
b. Positioning your telephone base as far as possible
from your router, computer or any other computer
devices.
c. Selecting channels 4 through 10 for your router
(refer to your router's user's manual for more
information).
• Other electronic products can cause interference to
your cordless phone. Try installing your phone as far
away from the following electronic devices as possible:
wireless routers, radios, radio towers, pager towers, cell
phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless
phones.
• Microwaves operate on the same frequency as your
phone. It is normal to experience static on your phone
while the microwave oven is operating. Do not install
this phone in the same outlet or near a microwave
oven.
• If your phone is plugged in with a modem or a surge
protector, plug the phone (or modem/surge protector)
into a different location. If this solves the problem, re-
locate your phone or modem farther apart from one
another, or use a different surge protector.
• Relocate your phone to a higher location. The phone
will likely have better reception when not installed in a
low area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
46