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Gemalto MagIC3 X-series Maintenance Manual

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E-Payment
3
MagIC
X-series - MAINTENANCE MANUAL
INTRODUCTION
Point of Sales Terminals
3
MagIC
X-series
MAINTENANCE MANUAL
Version 2.0 - June 2009
Ref: 22000-00-MAN-I-09004
June 2009
1/37
Copyright Gemalto – 2008
No disclosure to a third party without prior written consent of Gemalto

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Summary of Contents for Gemalto MagIC3 X-series

  • Page 1 MagIC X-series - MAINTENANCE MANUAL INTRODUCTION Point of Sales Terminals MagIC X-series MAINTENANCE MANUAL Version 2.0 - June 2009 Ref: 22000-00-MAN-I-09004 June 2009 1/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 2 Gemalto E- Payment, and are subject to use, copying, and disclosure restrictions contained in a agreement with Gemalto E-Payment.

  • Page 3: Magic 3 Diag Software

    * LITHIUM_BAT voltage threshold replacement. Merge of old documents as follows : 22000-00-MAN-I-07003 / 04 / 05 become 22000-00-MAN-I-09004 22000-00-MAN-I-07006 become 22000-00-MAN-I-09005 Ref: 22000-00-MAN-I-09004 June 2009 3/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 4: Table Of Contents

    SP STATUS ticket information ................34 UKSR/SECIRQ values meanings ................35 Interpreting UKSR/SECIRQ values................. 35 III) - MAINTENANCE …………………………………………………………..…… ….……... RI[01] Ref: 22000-00-MAN-I-09004 June 2009 4/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 5: Introduction

    Operating System Printed Circuit Board Point Of Sale Security Application Module Subscriber Identification Module Surface Mounted Device Secure Processor Ref: 22000-00-MAN-I-09004 June 2009 5/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 6: I) - Description

    These devices are interfaced with the Main board through 2 elastomeric connectors. • Main board handles all the MagIC3 X-series peripherals, they are interfaced to a dual micro-processor architecture. All communication port connectors are located on the Main board.
  • Page 7 4. Smart Card Reader 9. Lithium battery 14. Ethernet 5. Magnetic Stripe Reader 10. 4x SIM-sized readers Ref: 22000-00-MAN-I-09004 June 2009 Ch.1 - 7/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 8: Physical Architecture

    Modem DSP / DAA managemnt USB-h/USB-h USB-d Ethernet jack usb-a usb-a usb-b Horizontal connectors Pinpad RS232+dtr Modem rj11 Vertical connectors Ref: 22000-00-MAN-I-09004 June 2009 Ch.1 - 8/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 9 • Standard interfaces like dual master USB 2.0, simple device USB 2.0, Ethernet 10/100 Base-T, etc… • Embedded memories (16 Kb SRAM, 128 Kb ROM) Ref: 22000-00-MAN-I-09004 June 2009 Ch.1 - 9/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 10 2.2.4.3 EEPROM This E PROM (1024 bits) is used to keep Gemalto and manufacturer information such as serial number for instance. This component is interfaced to the AT91SAM9200. 2.2.5 Magnetic stripe card reader interface This interface allows reading magnetic stripe cards ISO1/2/3 according to ISO 7811 standard.
  • Page 11 Although this configuration does not work, it is not destrutive, neither for electronic, nor for SIM or smart card. Ref: 22000-00-MAN-I-09004 June 2009 Ch.1 - 11/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 12 • Operating temperature 0 to 50°C • Life time (paper feed length) = 50 Km for printing rate 25% max Ref: 22000-00-MAN-I-09004 June 2009 Ch.1 - 12/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 13 • Simple RS232 (Tx-Rx-Gnd + DTR). Communication can go up to 115.2 Kbps. • Simple RS232 (Tx-Rx-Gnd + Vin power supply). Dedicated to the Pinpad. Ref: 22000-00-MAN-I-09004 June 2009 Ch.1 - 13/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 14 Vin = 7V +/- 5%, I = 3.5A max 2.2.18 Mechanical element characteristics Plastic is ABS, UL94 HB Other pieces are UL94 HB minimum Ref: 22000-00-MAN-I-09004 June 2009 Ch.1 - 14/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 15: Software Architecture

    This firmware will detect Terminal tampering and attacks and will block security features when such event occurred. Ref: 22000-00-MAN-I-09004 June 2009 Ch.1 - 15/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 16 E-Payment MagIC X-series - MAINTENANCE MANUAL Chapter 1 : DESCRIPTION END OF CHAPTER 1 Ref: 22000-00-MAN-I-09004 June 2009 Ch.1 - 16/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 17: Troubleshooting

    Ethernet stub, RS232 stub, Master to Slave Usb cable. Phone line. • Diagnosis aid equipment Maintenance Software MagIC -Diag (refer to RI [02]) Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 17/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 18: Procedure

    LITHIUM_BAT if Vbat < 2,9V (or if it is 3 years old). Always start analyse by checking the POWER SUPPLY first (§ 2.1). Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 18/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 19: Troubleshooting Instructions

    3. Measure the DC output with a DC voltmeter, without charge and with a charge like a reference Terminal. 4. The voltage must be comprised between 6.65V and 7.35V. Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 19/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 20: Display Failure

    At the end, if the failure is still present, change the CPU_BOARD by a new MI 10 one. CPU_BOARD XJ2 elastomeric pads Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 20/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 21: Keyboard Failure

    At the end, if the failure is still present, change the CPU_BOARD by a new MI 10 one. PCB_KEYBOARD elastomeric pads CPU_BOARD elastomeric pads Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 21/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 22: Printer Failure

    First, change the PRINTER by a new one. If the failure is still present, change the CPU_BOARD. MI 10 Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 22/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 23: Magnetic Reader Failure

    If the failure is still present, change the PCB_KEYBOARD. MI 5 Then, at the end, change the CPU_BOARD. MI 10 Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 23/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 24: Customer Smart Card Reader Failure

    If the failure is still present, change the CPU_BOARD. MI 10 PCB_KEYBOARD elastomeric pads CPU_BOARD elastomeric pads Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 24/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 25: Sam Reader (Sim-Sized) Failure

    MI 13 If the failure is still present, change the CPU_BOARD by a new one. MI 10 Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 25/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 26: Modem Failure

    2. Behaviour to apply in case no issue detected in step 1 : Change the CPU_BOARD by a new one MI 10 Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 26/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 27: Pinpad Interface Failure

    2. Behaviour to apply in case no issue detected in step 1 : Change the CPU_BOARD by a new one MI 10 Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 27/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 28: Usb Failure

    2. Behaviour to apply in case no issue detected in step 1 : Change the CPU_BOARD by a new one MI 10 Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 28/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 29: Security Alert / Lithium Battery Failure

    Terminal lost well its system clock, you can go directly in the procedure to the case “System clock is lost”. Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 29/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 30: Layer Of Solder), Change The Pcb_Keyboard Or/And Cpu_Board

    At the end, if the failure is still present, change the CPU_BOARD. ↓ Procedure continues next page Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 30/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 31 At the end, if the failure is still present, change the KEYPAD membrane and PCB_KEYBOARD. ↓ Procedure continues next page Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 31/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 32 2. Behaviour to apply in case no issue detected in step 1 : MI 12 First change the LITHIUM_BAT. MI 10 Change the PCB_MAINBOARD. Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 32/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 33: Security Alert - How To Interprete Sp Status Information

    Security Alert before going in the below information. Since hardware design is specific to each product, below information are only relevant to X_series. Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 33/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 34: Sp Status Ticket Information

    Terminal is in this state when it has not been personalized, or perzonalized failed Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 34/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 35: Uksr/Secirq Values Meanings

    Let’s decode this value: AA value = 0x01: It’s a mesh issue, and the issue is still present! Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 35/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...
  • Page 36 SECIRQ (Cur) 00 08 00 00 The issue is still present bit0 of UKSR (Saved) is always 0 Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 36/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

  • Page 37: Ref: 22000-00-Man-I-09004 June 2009

    E-Payment MagIC X-series - MAINTENANCE MANUAL Chapter 2 : TROUBLESHOOTING END OF CHAPTER 2 Ref: 22000-00-MAN-I-09004 June 2009 Ch.2 - 37/37 Copyright Gemalto – 2008 No disclosure to a third party without prior written consent of Gemalto...

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