Testing The Product - Samsung S19C300B User Manual

13
Troubleshooting Guide
13.1 Requirements Before Contacting Samsung Customer
Service Center

13.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,
contact Samsung Customer Service Center.
Check if your product is operating normally by using the product test function.
If the screen is turned off and the power indicator blinks even though the product is properly connected
to a PC, perform a self-diagnosis test.
1
Power off both the PC and product.
2
Disconnect the cables from the product.
3
Power on the product.
4
If the message
If the screen remains blank, check the PC system, video controller and cable.
13.1.2 Checking the Resolution and Frequency
For a mode that exceeds the supported resolution (refer to "14.9 Standard Signal Mode Table"),
the message
13.1.3 Check the following.
The screen keeps switching on and off.
The power LED is off. The screen will not switch
on.
Check Signal Cable
Not Optimum Mode will appear for a short time.
Installation issue (PC mode)
appears, the product is working normally.
Check the cable connection between the product
and PC, and ensure the connectors are locked.
(Refer to "2.3 Connecting and Using a PC")
Screen issue
Check that the power cable is connected
properly.
(Refer to "2.3 Connecting and Using a PC")
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